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4.1
14 reviews
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Replied to 100% of negative reviews
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Hard to find parts I needed. Very easy to order and Tax Exemption simple. Super fast delivery UPS. great experience!
Reply from Grainhandlingdirect
Thank you so much for the kind review! We really appreciate it!
Drew was very informative and helpful! Awesome customer service!!!
Reply from Grainhandlingdirect
Thank you for the kind review!
Reply from Grainhandlingdirect
Thank you for the review!
Plastic bag was not sealed most of bolts all of nuts and cotter pins lost fell out of box during shipment.Had to buy new ones not very happy
Reply from Grainhandlingdirect
Joe, sorry about the missing hardware. We are happy to supply replacement hardware. We've also flagged the packaging issue with the manufacturer so it doesn't happen again. Thanks for the feedback.
Great customer service when calling for information
Reply from Grainhandlingdirect
Thank you for the kind review Richard!
Reply from Grainhandlingdirect
Thank you for taking the time to leave a kind review Mark! We really appreciate it!
Ordered it on Monday Sept 28th. Left notes I need it by Friday. Now monday oct 5th and still not here
Reply from Grainhandlingdirect
Hi Adam, you're right to be frustrated. You ordered Monday the 28th and noted you needed it before Friday. That week our supplier's ordering system went down, which delayed every order we had in process, and your valve didn't ship until Friday, October 2nd. This is not normal and we would not expect you have to have a similar experience in the future. We should have reached out as soon as we saw your note and knew we couldn't meet it. That's on us. UPS currently shows delivery scheduled for tomorrow.
Reply from Grainhandlingdirect
Glad to hear we were able to help! Thank you for the kind review!
product was sent in the time frame that was advertised, actually received it sooner than expected.
Was able to talk to a representative that helped me determine the motor size and style I needed for a remote 12 volt battery power source.
Reply from Grainhandlingdirect
Thank you for the positive review!
Ordered a bin sweep wheel. The wheel came warped.
I called the company and they promptly sent me another wheel, no problem.
Reply from Grainhandlingdirect
Thank you for the kind review Tim!
Fast service and accurate. Wish I had noticed it did not come with bolts and nuts as part of plate replacement. Very happy with service.
Reply from Grainhandlingdirect
Thanks so much for the positive feedback Michael! Glad we could be of service to you!
Honest and reliable sale. Quick delivery and availability to answer questions about install as we put them up ourselves.
Reply from Grainhandlingdirect
Thank you Justin! Glad we were able to help you!
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