Graf employees were extremely helpful from the first phone call I made to installation and commissioning. They were always on hand to answer any queries I had during the whole process, special thanks... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A first class service and product. We have installed one of 3 tanks and the service from Graf was outstanding. The commissioning appointment and paperwork was easy to make and do. The engineer tur... See more
Company replied
We purchased a water butt for the garden, delivery was quick and it looks great in the garden. We have now decided, that we want another, but prices have gone up massively. In fact another £97. That's... See more
Company replied
Despatched promptly. Website easy, courier texted to arrange delivery and delivered when they said they would. One butt wrapped in cardboard with minimal plastic- one more Ricky shape wrapped in bale... See more
Company details
Written by the company
Graf UK is the UK's fastest growing supplier of sustainable water management systems. We first started out as a specialist supplier of rainwater harvesting systems. Over the years as our knowledge and experience has grown, we have grown our product range which now includes stormwater attenuation & soakaway tanks, sewage treatment plants, septic tanks & cesspools, water butts and composters. We offer the full package of design, supply, installation, commissioning & maintenance to all of our customers whether that's for one-off private builds, to multiple-plot developments for housing associations, to commercial industrial units. In addition to our office in Banbury, Oxfordshire we have branches in Glasgow, Scotland and Galway.
Contact info
Regen House, OX16 1RH, Banbury, United Kingdom
- 01608 661500
- info@grafuk.co.uk
- grafuk.co.uk
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The company communicated well
The company communicated well, and the delivery arrived on time. The products are well made.
Community Outreach
Big shout out to Alan and Godfrey for the installation of the best water butt ever! Thank you from all the pupils in Academic Nurture - Wykham Park School Banbury for your kind donation to our garden.
I have been dealing with Graf Uk Lld on a regular basis
I have been dealing with Graf Uk Ltd supplying a large Civils company with various products over the past 18 months. Graf take care of everything for me and deal with my customer direct and which makes my job so much easier and makes the process run smooth with zero problems. They are a very good professional Company and i would highly recommend then to anyone.
Great Service Provided
We have employed Graf on numerous projects over the last 5 years and they have always delivered their works package on time and safely. They most recently carried out the Supply and Installation of a Surface Water Attenuation Tank for us at a Development in Aberdeen and I would not hesitate in recommending them to others - they are our go to provider for all things Stormwater Management related.
Great experience with the GRAF team…
Great experience with the GRAF team form pricing to delivery m. Communication has been good and clear, we had some damages which were also resolved swiftly.
Great company to deal with
Great company to deal with. Fast responses, competitive prices and lead times.
Ergo Raised beds
Ergo Raised beds
We bought the ergo raised bed planters for my parents. They were badly let down by a landscape contractor so we needed something easy and quick to install but also something affordable and stylish. They tick both these boxes and more. They are both in there 70s and love gardening but bending down has become difficult, so the height of the beds gives them freedom to carry on enjoying one of their favourite past times.
The website was easy to navigate with lots of choices available. The service was excellent, ordered and delivered within 4 working days. Would definitely recommend.
This was my first purchase and was amazed…
This was my first purchase and was amazed at the prompt delivery, easy to assemble product, and the design looks great in the garden. certainly looking to purchase further products in the future
Great customer service and customer…
Great customer service and customer care! Lovely staff! Fully recommended service.
South East installer
As one of Graf Uk Kent, Sussex annd Sussex accredited installers and service providers we are really happy with all the products and services we get from Graf. Our site team carry out around 15-20 tanks a year. Every order is on time and correct with a great back up support from all the team when ever needed via phone or email. Could not recommend Graf products any more highly and look forward to installing and maintaining even more systems next year
Excellent service
I ordered a Top Tank expecting to wait a week or more for delivery and then need to unite the 2 halves and install tap. It arrived very quickly and was already assembled. Not yet connected to water supply because I haven’t completed the base yet!
Good customer service with a happy to…
Good customer service with a happy to help attitude. It was nice that my small scale enquiry was treated no differently to larger contracts and the Lady who was on the phone was quick to respond and help with my query.
Very professional service
Very professional service from Neville providing technical information and prices to the delivery which was co-ordinated by Alicia
All good!
Lowest price, speedy delivery, useful video on how to put up our new 600 litre Eco King compost bin. All good!
Great service and delivery.I had a problem with ordering on line…
I had a problem with ordering on line that was dealt with efficiently over the phone and delivery was prompt and the driver helpful. My beautiful water butt is now plumbed in and filling up rapidly.
Clear delivery instructions
Clear delivery instructions, excellent driver service with a very cheerful character. An enjoyable outcome, including the T shirt.
A sound product that I am very happy…
A sound product that I am very happy with and a careful delivery.
My experience with GRAF has been excellent.
My experience with GRAF has been excellent. The knowledge and experience they are able to provide for PTPs in the current climate noting the issues with phosphates is invaluable. I dealt with Michael Connolly who was simply outstanding and provided some much needed light at the end of a very long tunnel of darkness. Faultless engagement and customer support - outstanding.
Great products and service
We regularly specify GRAF products and would have no hesitation in recommending their services based on our own experiences. Michael and the team provide prompt and reliable technical information on their wide ranging product base to assist with the design and delivery of projects.
Accredited Installer
We have worked along side Graf for 5Years now. It has been a pleasurable 5 years and we look forward to another 5 years ahead of us. Great Product, Great service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






