Graf employees were extremely helpful from the first phone call I made to installation and commissioning. They were always on hand to answer any queries I had during the whole process, special thanks... See more
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See what reviewers are saying
We purchased a water butt for the garden, delivery was quick and it looks great in the garden. We have now decided, that we want another, but prices have gone up massively. In fact another £97. That's... See more
Company replied
A first class service and product. We have installed one of 3 tanks and the service from Graf was outstanding. The commissioning appointment and paperwork was easy to make and do. The engineer tur... See more
Company replied
Thanks Graf, for helping me through the difficult process of choosing and installing a new Sewage Treatment Plant. Neville and Hadley were very helpful throughout the process. I would happily recommen... See more
Company details
Written by the company
Graf UK is the UK's fastest growing supplier of sustainable water management systems. We first started out as a specialist supplier of rainwater harvesting systems. Over the years as our knowledge and experience has grown, we have grown our product range which now includes stormwater attenuation & soakaway tanks, sewage treatment plants, septic tanks & cesspools, water butts and composters. We offer the full package of design, supply, installation, commissioning & maintenance to all of our customers whether that's for one-off private builds, to multiple-plot developments for housing associations, to commercial industrial units. In addition to our office in Banbury, Oxfordshire we have branches in Glasgow, Scotland and Galway.
Contact info
Regen House, OX16 1RH, Banbury, United Kingdom
- 01608 661500
- info@grafuk.co.uk
- grafuk.co.uk
4.6
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Instructions utterly useless
Instructions utterly useless, product flimsy and therefore useless. It is going to the municipal tip this weekend.
18 March 2025
Unprompted review
Finding the necessary tank and…
Finding the necessary tank and accessories was easy, the catalogue proving extremely useful. Ordering was simple, delivery was as advised and installation instructions were both provided with the tank/ pump and available on line
10 February 2025
Ordered green bin and got a black one
Ordered green bin and got a black one. Better still, the delivery person threw it over a wall! Fortunately not damaged. Not assembled yet so hope rest goes better.
31 January 2025
Composter
Great value. Simply clipped together in minutes. 100% recycled plastic should make it last longer than my previous wooden one, which had rotted away.
31 January 2025
Fast delivery
Fast delivery. Good price for the item - cheeper than other suppliers. Satisfied with the product. All good.
29 January 2025
Fantastci Customer Service
After the recent storm our water butt lid had smashed, i tried to replace this locally at B&Q who "couldn't" sell the lid separately to the butt, [even though that's how they display them] So i took the product name and info and contacted GRAF UK using what's app. Alicia was super helpful and has promptly dispatched a replacement. Restoring my water butt to a it's status of a "cold water tub" complete with new lid. Great job all round
27 January 2025
Unprompted review
A Fantastic quality Garden composter…
A Fantastic quality Garden composter that does the job and looks good 2.
The order process and delivery was and is very fast.
A pleasure to deal with.
18 December 2024
Item easy to order and pay
Item easy to order and pay. Fast delivery. Easy to assemble. Just waiting to see how the compost comes out once filled. Many thanks and have a Happy Christmas.
9 December 2024
Great responsive customer service
The customer service was exemplary.
Knowledgable team and great support, would definitely order from them again.
5 November 2024
The compost bin is flimsy
The compost bin is flimsy, and the grid at the bottom is not big enough to keep any rodents out.
Very disappointing.
16 November 2024
Unprompted review
Excellent service from initial contact…
Excellent service from initial contact at tender, through design stage to the flawless installation and handover. Our go-to company for attenuation.
7 October 2024
Unprompted review
Promised delivery in 7 days
Promised delivery in 7 days, its now approaching a month and still not received the goods.
Very poor service
27 October 2024
Unprompted review
Reply from Graf UK Ltd
Good morning Mr Watson, could you provide us with your order number and postcode so that we can track your order and sort the issue. We do not appear to have any communication from you prior to this. Please email the details to info@garantiauk.co.uk
Sound product at a good price
Sound product at a good price, easily put together and does the job
10 September 2024
I installed a rainwater recuperation…
I installed a rainwater recuperation system for our home from Graf. Fantastic quality with expert advice and customer service. Highly recommend Graf.
17 October 2024
Unprompted review
Great, but a design flaw
The Amphora water butt is a well made and striking feature in a garden or courtyard and it was easy to install. Delivery and ordering was straightforward, However, as the planter on top is not removable it is very hard to clean out and water can become stagnant.
11 October 2024
Unprompted review
Friendly advice from a real person over…
Friendly advice from a real person over phone, and quick delivery. The water butt seems strong and durable - but only time will tell!
25 September 2024
Really good company... Will use again.
Really good company, happy with my water but, quick to rectify a mistake I made when ordering, I would definitely order again from them.
17 September 2024
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