I've ordered a print last year and the art piece is great and the service top-notch! I've found there seems to be a glitch in registering for the 10% discount. i've registered with 2 different emai... See more
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See what reviewers are saying
I must say I'm thrilled with my Eastern Stamens framed canvas. I chose the antique gun metal frame & It sets the yellow & White off beautifully. This is going to look stunning against my new White w... See more
Gaff.io has exceeded all expectations! Fantastic, prompt, helpful customer service. Products are shipped with confidence and delivered on time as quoted. Excellent packaging worldwide. Web... See more
Our lovely Bansky print arrived well packaged but the matt/white border had sadly been bent in transit. We contacted Graff.io regarding this and received a very prompt reply. Although the problem wa... See more
Awesome
Easy to order and delivered quickly. An awesome unique gift idea
25 August 2017
Unprompted review
Reply from Graff.io
Hello Jaime, thank you for leaving us a review - we really appreciate it!
We are delighted to hear that you used our product as a gift. Please email us at info@graff.io, we have a gift waiting for you aswell.
Kayleigh
Great artwork and wonderful customer …
Great artwork and wonderful customer service. I have bought from them twice now and plan to again in the future!
25 August 2017
Unprompted review
Reply from Graff.io
Hello Amanda, thank you for the review - we really appreciate it!
It's great to hear it has all gone well, we are happy that you like the products and they have arrived safely. Please get in contact with us at info@graff.io with the subject line Trustpilot review for a gift.
Kayleigh
Get the "protect my art " varnish for …
Get the "protect my art " varnish for sure. Love the Bansky prints.
25 August 2017
Unprompted review
Reply from Graff.io
Hello Abby, thank you for your review - we really appreciate it!
We love to get customer feedback. Have a lovely day.
Kayleigh
Reply from Graff.io
Hello Christian, thank you for your email. we appreciate it!
We are happy to hear that you order was delivered safely and that you like it.
Kayleigh
Still haven't received the items after …3 months
Still haven't received the items after 3months, made email contact and was advised they had reached NZ so not far away now, but after making contact with UKmail they had advised me that the purchases aren't even tracked or traced. I should of just burnt my $$$
25 August 2017
Unprompted review
Reply from Graff.io
Hello Grant, thank you for the review.
My apologies for your order not arriving. I have just looked into this for you and can see that your order was sent with our overseas courier and not UKMail, as your order was shipped to NZ. You selected the part-tracked service, so your order should be arriving with you shortly. If you have any questions, please do not hesitate in contacting us directly at info@graff.io with your address and we will look into that further for you.
Kayleigh
I had to follow up twice on my order …
I had to follow up twice on my order and I never received it.
25 August 2017
Unprompted review
Reply from Graff.io
Hello Anthony, thank you for leaving us a review. I have just looked into this for you, and I can see that your order hasn't successfully arrived as you put a link to google maps as your address. Please, can you contact us at info@graff.io and a member of our team will look into that for you?
Kayleigh
Was very happy with the service and the …
Was very happy with the service and the staff was very helpful.
25 August 2017
Unprompted review
Reply from Graff.io
Good afternoon Missie, thank you for your email - we really appreciate it! We are delighted to hear that you are happy with your product and it arrived safely. Please email us at info@graff.io with the subject like Trustpilot review for your gift.
The quality of the prints was very …
The quality of the prints was very flimsy and cheap. Delivery took a long time for the States.
25 August 2017
Unprompted review
Reply from Graff.io
Hello Julie, thank you for your review.
We apologize that it took you a while to receive your order - I just looked into that for you and can see that you selected the part tracked international delivery (10-14 working days), so this will likely be why it took a while.
I'm really sorry that you found the prints flimsy and cheap - we use a high quality 330 gsm cotton canvas and sent in the matt black polcore frames that you requested.
Please email us at info@graff.io and we will see what we can do to resolve your problem.
Kayleigh
Great service and prints were very good.
25 August 2017
Unprompted review
Reply from Graff.io
Hello Peter, thank you for the review - we really appreciate it! We are happy to know that you like the prints, Please email us at info@graff.io with the subject line Trustpilot review and a member of our team will have a gift ready for you.
Kayleigh
Reply from Graff.io
Good morning Julie, thank you for the review - it is highly appreciated. We are happy that you love your painting. For a thank you, we have a gift ready to send to you, please email in at info@graff.io with the subject line Trustpilot review.
Kayleigh
This company is amazing
This company is amazing. I ordered 4 prints that were accidentally damaged by the shipping company. I contacted graff.io and they almost immediately handled the problem. I sent them a picture of the damaged items and they quickly and easily processed another order for me. Customer service was great and Naima definitely earned the company 5 stars in my book. I would definitely reccomend this company to anyone looking to buy some art.
23 August 2017
Unprompted review
Reply from Graff.io
Good morning Tayor, thank you for taking the time to leave us a review. We really appreciate it!
I am sorry to hear your first items had arrived damaged but I am delighted to hear that the issue got resolved. Please email in at info@graff.io with the subject line Trustpilot, as we have a gift with your name on waiting to be collected.
Kayleigh
My daughter loved the gift
My daughter loved the gift. Truly amazed, customer service was birlliant!! I emailed in, as I needed my Star Wars prints to be delivered on time for my my daughters birthday, they made sure it was delivered right on time for her! Customer for life and will definitely be ordering from Graff again.
4 August 2017
Unprompted review
Reply from Graff.io
Good morning Sally, Thank you for this review we really do appreciate the time you have taken.
We are happy to hear that you order arrived on time and that you daughter was happy with the present. Please contact us at info@graff.io with the subject line Trustpilot review and we might just have a gift for you.
Kayleigh
Freakin AWESOME!!!
Because I have fat little hands (or something like that, I don't know), I didn't complete an order as I should have, and the coupon code I had expired. Sad face! But Naima came to the rescue, and after a bribe of a winking Quokka, she was able to offer me a new voucher. So, thumbs up, highly recommended, AAAAA++++ to infinity.
4 August 2017
Unprompted review
Reply from Graff.io
Good morning Elizabeth,
Thank you for leaving this review- we highly appreciate it!
The winking Quokka did make our day, thank you for sharing it with us, we are delighted to hear that you had a pleasant experience with us.
Kayleigh
Great experience and service
Great experience and customer service, my product arrived as expected and did not dissapoint.
The customer service was very helpful and professional with consistent replies.
I rarely write reviews but due to the exceptional customer service I definitely recommend this company to anyone.
4 August 2017
Unprompted review
Reply from Graff.io
Good morning,
Thank you for your review it is highly appreciated. We are happy to hear everything went smoothly for you and your product arrived safely. Please email us at info@graff.io, we have a gift waiting for you.
Kayleigh
Great product
Great product! Was very happy with the outcome. Excellent customer service, I will be buying again.
4 August 2017
Unprompted review
Reply from Graff.io
Good morning Kayleigh,
Thank you for taking the time to leave us a review. We are happy to hear you love the product you have received. Please, can you contact us at info@graff.io with the subject line Trustpilot review as we have a reward waiting for you?
Kayleigh
Customer for life!
I've bought several pieces & love them & their great customer service! I'm a customer for life!!!
1 August 2017
Unprompted review
Reply from Graff.io
Good morning,
Thank you for taking the time to review us- we really do appreciate it! I am happy to hear you love all the pieces you have ordered from us. Please contact us at info@graff.io with the subject line Trustpilot review. We have a reward waiting for you.
Kayleigh
Literally unacceptable.
Literally unacceptable. I have been waiting for an order that was placed in FEBRUARY! They stated that it was shipped at the end of June and I would have it within 2-5 days. It has been two and a half weeks and NOTHING. No tracking number, no apology, nothing. When I initially contacted them to see where my order was after months of waiting I was told that it was my fault because I did not email them a receipt of payment... Um did I not submit payment through your website? Was it not deducted from my account the next day by your company? Why is it my job to track your billing? SERIOUSLY?!
I would have added a star as they did let me change images but at this point they do not even deserve one. Part of me thinks that these positive reviews are fake or bought to make other consumers waste time and money with them. If my order ever does show up I will update this review.
14 July 2017
Unprompted review
Reply from Graff.io
Hello Samantha,
Thank you for reviewing us. I have just looked into this for you, and we emailed you two days after you placed your order to inform you that there was a problem with payment - your payment had not cleared on our end. We didn't receive a reply to this email, and then you got back in touch with us on the 10th June 2017.
We did our best to change the artwork for you, and I'm sorry that you are still disappointed with our service. I can assure you that we do everything that we can to ensure that our customers leave us happy.
If there is anything else that we can do for you, please do not hesitate in contacting us at info@graff.io. We are always happy to help.
Kayleigh
I love that they have so many artists …
I love that they have so many artists to choose from, different sizes, framing & additional options for each piece.
11 July 2017
Unprompted review
Thanks, Graff.io!
My item arrived promptly. I purchased it as a gift for my partner's birthday later this year. I am pleased with it. It arrived in very secure packaging.
8 July 2017
Unprompted review
Great art and customer service
27 June 2017
Unprompted review
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