Order ref:275708 Quick response from when they received my old device. My offer was considerably less than quoted however it was a very old model. Had the money put into my account the same day as... See more
Company replied
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Review summary
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Reviews shaping this summary
Order: 277116 Very fast turnaround. Device confirmed received, checked and evaluated all within the same day. Once I accepted the offer I received my payment within 30 minutes. Evaluation was lower t... See more
Company replied
Experience was fast, but the pack that was meant to be sent to me didnt get sent, so I had to pay myself for packaging, and then my phone sadly wasnt as much as I expected, but thats on me. Order numb... See more
Company replied
I recently sold an iPhone 12 to Grade Mobile. My account number is 275965. Their offer was really good. Sadly I was a little disappointed because I wasn’t aware that the battery was so degraded that... See more
Company replied
Company details
- Cell Phone Store
- Cell Phone Recycling and Unlocking Service
- Leasing Service
- Mobile Network Operator
- Mobile Phone Repair Shop
Written by the company
Phone subscriptions are now here! Grade Mobile is a technology leading phone contract provider. We offer services such as recycling and paying you for your old device, as well as repair and refurbishement, SIM deals, phone subscription, and we host our online store where you buy a range of refurbished devices. We are a passionate group of people from all walks of life and experiences, we are building something special to make a difference, and we really mean it. We don’t like how mobile phone price inflation and environmental waste is ruining customer experience. We are here to change that. We believe that getting the device that you always wanted should be a seamless experience that brings you joy without having to sacrifice your pocket or the environment.
Save Money with a 12-Month Phone Upgrade Plan
Written by the company
- Flexible Mobile Subscription – Upgrade Every Year
- Trade in your phone and upgrade every 12 months with our eco-friendly, cost-saving mobile plan. Smarter. Quicker. Less Waste.
Contact info
Folkestone, United Kingdom
- 0808 175 2343
- contact@grademobile.co.uk
- grademobile.co.uk
Simple. Quick. Sell.
4.1
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Good condition but under their 80%…
Good condition but under their 80% battery garentee
9 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Freddie,
Thank you for flagging this — we're sorry to hear the battery health came in under our 80% guarantee.
This is something we take seriously and would like to resolve for you. Please get in touch with us at contact@grademobile.co.uk with your order reference and we'll make sure this is looked into and put right under the terms of our guarantee.
Best,
Grade Mobile Customer Support Team
Quick and easy payment
Quick and easy payment, but i feel a box to pack your phone and return would be safer than a small padded bag.
21 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Sheryl,
Really glad the payment was quick and easy — thank you!
That's a really valid point on the packaging — extra protection for devices in transit is something we're always looking to improve and we'll pass this feedback on internally. We'd always encourage customers to add their own additional packaging around the padded bag if they have it available.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Very good
Wasnt a slow process, found they recieved or sent things quickly and was overall very helpful. My order was GMB276366
7 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Chloe,
Fast at every stage and overall very helpful — that's exactly what we aim for! Thank you for sharing.
Hope to see you again whenever you're ready!
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi Tom,
Easy to order — just the way it should be! Thank you.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Positive experience
Positive experience, good communication throughout and a fast payment.
20 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Clare,
Positive experience, good communication and fast payment — three for three! Thank you for sharing.
Hope to see you again whenever you're ready!
Best,
Grade Mobile Customer Support Team
Order GMB276554 still waiting on money
Order GMB276554 still waiting on money. Sent a email and no reply. They say you get paid instantly or it could take 24 hours , for me it’s now been 48 hours and I still not receive the money absolute shocking. They set out a big quote but as soon as they receive it, they knock it down making excuses of slightly damaged, etc The Phone‘s life has always had a screen protector and a case never as The Phone been on its original skin. massive con highly recommend not just using GradeMobile but all of them they’re all the same. Use EBay or Vented etc.Update Police is involved now.
22 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Chris,
Thank you for sharing this and we want to address both points directly.
On the payment — we can see your ticket has been raised and our team is looking into your request as a priority. We're sorry for the delay in getting back to you and we'll be in touch very shortly.
On the valuation — we understand how frustrating it is when a phone that's always been protected receives a lower offer. Please raise this in your existing ticket and we'll have it reviewed at the same time.
We want to get this sorted for you as quickly as possible.
Best,
Grade Mobile Customer Support Team
Hassle free trade-in with instant payment
Order: 277116
Very fast turnaround. Device confirmed received, checked and evaluated all within the same day. Once I accepted the offer I received my payment within 30 minutes. Evaluation was lower than expected however, this was a hassle free trade-in and I would use Grade again.
22 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Leanne,
Received, checked, evaluated and payment in your account within 30 minutes of accepting — all in the same day! That's the turnaround we're proud of.
We're sorry the valuation came in lower than expected and we appreciate you understanding. For future reference, booking directly through our website rather than through a comparison site gives a much clearer picture of our grading criteria upfront, which can help set more accurate expectations from the start.
Really glad it felt hassle free overall and we look forward to having you back!
Best,
Grade Mobile Customer Support Team
Purchase was quick and easy
Purchase was quick and easy.
Good selection. Order 381505
Stated Monday delivery, but arrived Tuesday.
Nicely boxed
17 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Brian,
Really glad the purchase was quick and easy and that it arrived nicely boxed!
We're sorry it landed on Tuesday rather than Monday — delivery timelines can occasionally be affected by the courier and we apologise for the slight delay. We hope it was worth the extra wait!
Thank you for sharing and see you next time!
Best,
Grade Mobile Customer Support Team
GMB276987
GMB276987: Pleased with the service - was simple to create the order and send my phone. Took a few days from sending to get a quote. Was a bit disappointed that the valuation was less than the quoted price but a small bonus is that you can make a counter offer to their valuation and I was pleased they accepted the one I made. Money arrived in less than an hour. Overall a good experience and would use again
22 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Steve,
Counter offer accepted and money in your account in under an hour — really glad it all worked out in the end!
We understand the initial revised offer was disappointing, but it's great to hear the counter offer process got you to a place you were happy with. That flexibility is there for exactly this reason.
Simple process, quick payment and a would use again — thank you for sharing and we hope to see you back soon!
Best,
Grade Mobile Customer Support Team
Very quick service prossed my order…
Very quick service prossed my order quickly very pleased
22 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Tracey,
Quick service and a very pleased customer — that's what we're here for! Thank you.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Grade mobile are ok to deal with but……..
Grade mobile are ok to deal with, however my valuation dropped over 50% and I honestly believed the phone was in good shape! Order no 277125. Plus, grade mobile offer £5 for the review when Trustpilot say it’s not allowed! Guess I won’t see the £5……
22 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Ian,
Thank you for your feedback and we're sorry the final offer was so far below the initial quote — a drop of over 50% is significant and we understand why that's disappointing.
On the £5 review incentive — we want to reassure you that we offer this to all customers regardless of whether their feedback is positive or negative, purely because we value people's time and appreciate the effort it takes to leave a review. It is fully transparent, not conditional on a positive rating, and you will receive it. This review is a perfect example of exactly the kind of honest feedback we encourage.
For future reference, booking directly through our website rather than through a comparison site gives a much clearer picture of our grading criteria upfront, which can help set more accurate expectations before sending a device in.
If you'd like us to look into your valuation further, please get in touch at contact@grademobile.co.uk with your order reference.
Best,
Grade Mobile Customer Support Team
Do not use!!
Do not use!
Keep blaming the system for issues, agreed a settlement for a refund after the shocking service I had and a week and a half later still nothing and blamed the system, looks like a trip to the small claims!
22 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi George,
Thank you for bringing this to our attention publicly and we sincerely apologise for the frustration this has caused.
An agreed refund that hasn't arrived over a week and a half later is completely unacceptable and not something we would ever want a customer to experience. We'd like to locate your case and resolve this immediately.
Please get in touch with us directly at contact@grademobile.co.uk with your order reference and we will have a senior member of the team investigate and prioritise your refund as a matter of urgency.
We want to resolve this for you without the need for any further action.
Best,
Grade Mobile Customer Support Team
277218 Wasn’t the happiest with the…
277218 Wasn’t the happiest with the quote but understand.
Quick and efficient paid very quick
22 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Alex,
Thank you for being so understanding and for the kind words on our speed — quick and efficient with fast payment is always what we aim for!
We're sorry the offer wasn't quite where you hoped. For future reference, booking directly through our website rather than through a comparison site gives a clearer picture of our grading criteria upfront, which can help set more accurate expectations from the start.
Hope to do better for you next time!
Best,
Grade Mobile Customer Support Team
I had a great experience the service…
I had a great experience the service was smooth reliable and easy to use. 🤍Everything worked as expected and the overall experience was excellent.🥹🤍 I would definitely recommend it to others.🤭💗Thank you for providing such a great service!!!!
Excellent experience🫶🏻😍
Highly recommend ✨💥
22 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Wow, thank you — this review has absolutely made our day! 🥰
Smooth, reliable, easy and everything working as expected — that's the Grade Mobile experience and we're so glad it came through that way for you. Your kind words and recommendation mean the world to us.
See you next time! ✨
Best,
Grade Mobile Customer Support Team
I like the grade mobile they sell…
I like the grade mobile they sell products at very genuine rate it would highly recommend!
15 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Ridhima,
Genuine rates and a highly recommend — that's everything we stand for! Thank you so much.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Quick service and turn around for…
Quick service and turn around for payment. Payment was much lower than estimated price though.
20 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Deborah,
Really glad the service was quick and payment came through fast — thank you for acknowledging that!
We're sorry the final offer was lower than the initial estimate. For future reference, booking directly through our website rather than through a comparison site gives a much clearer picture of our grading criteria upfront, which can help set more accurate expectations before sending a device in.
We hope to do better on price next time!
Best,
Grade Mobile Customer Support Team
Original price was £505
Original price was £505, sent and low billed at £275. Counter offer then accepted. Be careful you won't get Original offer
276766
22 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Carl,
Thank you for sharing this and we're glad the counter offer process got you to a figure you were able to accept.
We understand a drop from £505 to an initial offer of £275 feels significant and we appreciate you pushing back. The counter offer option is always there for exactly that reason.
For future reference, booking directly through our website rather than through a comparison site gives a much clearer picture of our grading criteria upfront, which can help set more accurate expectations before sending a device in.
We hope to get it closer to the mark for you next time.
Best,
Grade Mobile Customer Support Team
The service was exceptionally quick and…
The service was exceptionally quick and paid out within 6 days of my original enquiry
The only disappointment was that the final offer was considerably less than the original quote
Order number 276700
22 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Paul,
Paid out within 6 days of your first enquiry — that's a turnaround we're really proud of! Thank you for acknowledging that.
We're sorry the final offer fell considerably below the initial quote. Our revised valuations are based on a thorough inspection, but we understand that gap can feel significant and we appreciate you sharing it honestly.
For future reference, booking directly through our website rather than through a comparison site gives a much clearer picture of our grading criteria upfront, which can help set more accurate expectations before sending a device in.
We hope to do better on price next time!
Best,
Grade Mobile Customer Support Team
A little disappointed
I feel a little let down to be honest. I did my research on all the various buyers of used mobiles and Grade came out well in reviews, even been recommended by MSE as good to deal with. Offer came back over £150 lower than initial quote. I am not naive, and did not expect the full amount, however a drop of that amount was significant. No re-evaluation price was offered despite requesting it. Because of my situation and time constraints I did not have any alternative but to accept. Overall, disappointing. Only.plus side was that payment was made promptly. Valuation took 36 hours to come through and replies via email almost 24 hours each time. There is no way to communicate via telephone. Order no 277089. Overall, left feeling a little bit let down and I would be reluctant to use again or recommend being 100% honest.
22 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Craig,
Thank you for such a considered and honest review — the fact that you did your research and still came away disappointed genuinely matters to us.
We're sorry the revised offer was over £150 below the initial quote and that a counter offer wasn't presented when you requested one — that should have happened and we apologise that it didn't. We'd like to look into this for you. Please get in touch at contact@grademobile.co.uk with your order reference and we'll have it reviewed by a senior member of the team.
On communication — our trade-in service operates via email only, so we understand that can feel limiting when you need a quick answer. We always aim to respond within 24 hours and we're sorry if that wasn't consistent enough in your case.
For future reference, booking directly through our website rather than through a comparison site gives a much clearer and more detailed picture of our grading criteria upfront, which can help set more accurate expectations before sending a device in.
Being recommended by MSE means a great deal to us and we take it seriously. We're sorry the experience didn't live up to that reputation on this occasion and we'd genuinely like the chance to make it right.
Best,
Grade Mobile Customer Support Team
Order ID #377223# The phone was not in…
Order ID #377223# The phone was not in the condition described when purchasing unfortunately. There was a visible scratch on the screen and a number of small scratches to the body of the phone. I purchased this because it was meant to be in perfect condition and was a gift. Unfortunately I was only in the UK for one week so didn’t have time to request a replacement and wait for it to be delivered again. I understand these are refurbished second hand phones but just think the phone supplied should match the condition advertised. I haven’t had this issue from your competitors in the past.
22 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Abbie,
Thank you for sharing this and we're sorry to hear the iPhone 14 Pro didn't arrive in the condition you expected.
We can see that our team responded to your email the same day and asked for photos of the scratches so we could review this for you. We haven't yet received a response, so the case is still open on our end and we're ready to help as soon as we hear from you.
Please do reply to our email with the photos and we'll get this looked into and resolved for you as quickly as possible. You're covered under our 12 month warranty and we want to make sure you're happy with your purchase.
Best,
Grade Mobile Customer Support Team
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