Update: 11/26/25. Below was my original post. The company did reach out to me and is refunding about 65% of the original price. I appreciate that they made some effort to make the situation better.... See more
Company replied
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Review summary
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The women’s shirts for my wife are mediocre grade but she likes and are comfortable. The denim style hats look far from denim and are made of most likely some highly flammable polyester or thin plasti... See more
Company replied
In my opinion it is all about customer care. This is why I gave a great review. Nowadays not many companies even reply to customers. So keep it up please.
Shirt was great & had numerous compliments on its picture. Fairly quick delivery & price was right. Tim Kreiss
3.0
Average
59 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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Product received not what was advertised
I ordered what was advertised as Women’s Cat Knitted Sweater. Received it today. It is not knitted and not a sweater, it’s more like a sweatshirt without the fleecy backing. It’s a printed, thin synthetic material with no label to say what it is and obviously no care instructions. I consider this false advertising. It also comes from China—would not have purchased if I had known. DO NOT ORDER FROM THIS COMPANY.
4 November 2025
Unprompted review
Reply from Gracestitchs
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@gracestitchs.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
DO NOT BUY FROM GRACESTICHS
DO NOT BUY FROM GRACESTICHS
I Bought 5 shirts from them 2xl. They fit like a large. I asked them if they can send me a bigger size and I would send mine back to them. They told me to just give them as presents to other people and all they would do would is give me 20 percent off my next purchase. What a joke your company is. Quality of shirt was garbage too. Warning anyone out there. If you buy you will be disappointed. I wish I could give this company 0 stars but it didn’t have that. Also they do not give you a phone number to call them. Maybe going Bankrupt is your goal for your company.
27 October 2025
Unprompted review
Reply from Gracestitchs
Dear Customer, thank you for taking the time to share your feedback.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We offer a replacement service, and we assure you that we will prioritize your feelings and resolve the issue. We take responsibility for every product. Please send your details to our customer service email address: service@gracestitchs.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Cheap Chinese products
Cheap printing, you can see through it. Cheap shirt, you can see through it. Took over a month to deliver. Made in China. Do not buy here!
21 October 2025
Unprompted review
Reply from Gracestitchs
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@gracestitchs.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
I have no tracking number and I can't…
I have no tracking number and I can't seem to get the customer service website. so I am on here to say that I ordered two tops for breast cancer awareness month and I received an email saying it shipped but have not received anything. These were gifts for breast cancer survivors. The month is half over so where are they?
8 October 2025
Unprompted review
Reply from Gracestitchs
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our customer service team. We are responsible for every product. Please send your details to our customer service email at service@gracestitchs.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Do not order from this company
Do not order from this company! They sent the wrong shirt so I asked them if they would send the shirt I wanted then I would be happy with that and I would return the wrong shirt they sent. I have heard nothing from them.
3 October 2025
Unprompted review
Reply from Gracestitchs
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you received the wrong item, please contact our customer service team. We stand behind every product. Please send your details to our customer service email at service@gracestitchs.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Scam company
I ordered two shirts and a cap on 09/17/25 website says with be processed within 3 to 5 days . After a sent a message on 10/8/25 which was 21 days later they said it was shipped on 10/08/25 It still has not arrived. tracking number says it was finally transported to a local carrier. If I would have no this was coming from China. I wouldn't have made the order, I even sent another message on 10/08/25 to cancel, but company would not except message'
17 September 2025
Unprompted review
Reply from Gracestitchs
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our customer service team. We are responsible for every product. Please send your details to our customer service email at service@gracestitchs.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
my card was charged 67 dollars plus a…
my card was charged 67 dollars plus a 2.50 tariff?
I have never received my order - no response in spite of numerous attempts to contact this company.
Really?
please respond.
Joyce Cowan
2 September 2025
Unprompted review
Reply from Gracestitchs
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@gracestitchs.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Great customer support thank you!
25 September 2025
Unprompted review
Wrong colour picked by accident
I made a mistake on choosing the colour of my TShirt. The customer service team helped me to change my order straight away.
6 September 2025
Unprompted review
I am very satisfied with the delivery…
I am very satisfied with the delivery service I received.Thank you! I recommend it.
24 September 2025
Unprompted review
I placed an order with this company and…
I placed an order with this company and have been met with nothing but frustration. Their “customer service” repeatedly sends the exact same canned response claiming my package is “detained at customs” and promising a replacement, but they never provide any real tracking information or proof of shipment.
Despite multiple follow-ups, I have received no resolution. Their communication feels automated and evasive, and after researching online I’ve seen many similar complaints suggesting possible fraudulent activity.
I strongly caution anyone considering ordering from this company. The customer service is terrible, unhelpful, and misleading. I am in the process of contacting my bank to dispute the charge.
23 September 2025
Unprompted review
Reply from Gracestitchs
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our customer service team. We are responsible for every product. Please send your details to our customer service email at service@gracestitchs.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
I purchased a "denim sweatshirt " that wasn't denim…
I purchased a "denim sweatshirt " from this company and it was NOT denim but some other material that is thin. I have emailed several times and the reply is always " can you tell us what the issue is". I send my reply but still have not heard from anyone.
31 August 2025
Unprompted review
Reply from Gracestitchs
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@gracestitchs.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
good staff and i love the product
good staff and i love the product
15 September 2025
Unprompted review
Terrible Quality
Product to 3 weeks to arrive. Bought a t-shirt and a hat. JUNK!! T-shirt is so thin, it's see through. Baseball hat is not material, but almost like a real thin plastic like material. Would cost more to return than the purchase price. I WILL NOT PIRCHASE AGAIN FROM GRACESTITCHES. Buyer beware!!
12 September 2025
Unprompted review
Reply from Gracestitchs
Dear customer, thank you very much for taking the time to share your feedback with us.
We apologize for the delay. We will report this to our shipping carrier and ask them to expedite delivery. We fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@gracestitchs.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
In my opinion it is all about customer…
In my opinion it is all about customer care. This is why I gave a great review. Nowadays not many companies even reply to customers. So keep it up please.
7 September 2025
Unprompted review
My credit card was compromised and I…
My credit card was compromised and I now have to get a new one. Do not do business with this vendor.
18 August 2025
Unprompted review
Reply from Gracestitchs
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. If you encounter payment issues, please contact your payment processor. We will never disclose any customer information. We stand behind every product. If you have any questions about your product, please contact our customer service email at service@gracestitchs.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Purchased 3 items
Purchased 3 items. A midnight hammer button down shirt, and alligator alcatraz hat and T-shirt. The T is not the size I ordered. Impossible to get customer service.
1 August 2025
Unprompted review
Reply from Gracestitchs
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@gracestitchs.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Fraud Consumer beware!
Their 2nd rate delivery people UNIUNI state on the tracking that is was a failed delivery attempt on August 10, 2025 due to wrong address! B.S. I was here all day and have 3 cameras that will show they never attempted delivery, and the address they have is 100% correct. I have never in over 10 years had an issue with delivery prior to this scam. I want my product I purchased or my money back from these thieving pieces of trash!
11 August 2025
Unprompted review
Reply from Gracestitchs
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our customer service team. We are responsible for every product. Please send your details to our customer service email at service@gracestitchs.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
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