I purchase two bags in April this year from Grace Leather. Both bags have fallen apart. Shoulder strap split, pipping breaking in many places. Stitching coming apart. Do not buy from them
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Same story as everyone else. Got conned by retirement story but they are still operating 1 year later! A part continuously unscrews and then the strap falls off, since receiving the bag. Last time I... See more
Would be negatives.. total organized product scam… don’t buy anything as you don’t get what they claim, & you’ll never get refunded for the junk You paid for….cheap china made vinyl…false claims an... See more
Omg the Holden RFID Zip Clutch Brown & Velissas zeitloser Charme crossbody are so beautifully made and appreciate the time, hardwork, and love put into making my order. The quality, style, texture,... See more
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Company details
Written by the company
At Grace’s Bags, we strive to bring you beautifully designed, stylish, and affordable bags that complement your everyday life. We’re committed to ensuring that every bag meets our quality standards, with a focus on durability and elegance. For inquiries or support: Email us at support@graces-bags.com
Contact info
United States
- support@graces-bags.com
- graces-bags.com
2.4
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Highly satisfied with my Grace Bag
Highly satisfied with my Grace Bag! Excellent craftsmanship. Customer service is outstanding!
10 January 2025
Unprompted review
Reply from Graces Bags
Hi Gina!
Thank you so much for your wonderful feedback! We're
glad that you're happy with the craftsmanship of your Grace Bag and the service you've received. Your satisfaction means everything to us. It's customers like you who truly make all the hard work worthwhile!
If there's anything else we can assist you with, please don't hesitate to reach out at feedback@gracesbagsonline.com. Have lovely day ahead!
Total junk…
Total trash vinyl not leather Smell horrible They wil not return your money and although PayPal says they have your back for frauds they won’t back you DO NOT BUY ANYTHING FROM THESE SCAMMERS
22 October 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience. We deeply regret that the bag did not meet your expectations and understand your frustration.
We acknowledge that there have been some unclarity regarding the materials. We are actively working to improve the clarity of our product descriptions to prevent further misunderstandings.
We truly regret that this has been your experience, and we are here to assist you with any concerns, please don't hesitate to reach out to us at feedback@gracesbagsonline.com. We're here to assist you and find a satisfactory resolution.
Does not match description
The bag I ordered and the bag that came to me do not match. The measurements were wrong. The pictures show a much larger bag that fits up to a 15" laptop and this doesn't even fit my 13" laptop. I'm pissed.
8 January 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback. We’re truly sorry to hear that the size of the bag did not meet your expectations.
We strive to provide accurate measurements, but we regret that this wasn't clear at the time of your purchase. We'll review the details to ensure better clarity.
If you would like to discuss a resolution, please feel free to contact us at feedback@gracesbagsonline.com. We aim to respond within 24 hours and will work with you towards a fair solution.
Velissas zeitloser Charme bag & Holden RFID Zip Clutch
Omg the Holden RFID Zip Clutch
Brown & Velissas zeitloser Charme crossbody are so beautifully made and appreciate the time, hardwork, and love put into making my order. The quality, style, texture, leather used, stitching, and how it feels sold me and glad to be 1st timer customer of Gracebags. I am enjoying the size of the Velissas zeitloser Charme bag it has allowed me to carry less and fits my galaxy phone, lipgloss, pocket size handlotion, keys and Bluetooth case. The clutch wallet has a lot to offer and beautiful tones of leather which I will be using.
24 December 2024
Unprompted review
Reply from Graces Bags
Hi Li,
Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that you’re loving your Holden RFID Zip Clutch and Velissas Zeitloser Charme Crossbody. It means the world to us that you appreciate the craftsmanship, quality, and design that go into every Gracebags product.
We’re so glad the crossbody fits your essentials perfectly and that the clutch wallet has impressed you with its functionality and beautiful tones. Welcome to the Gracebags family,we’re honored to have you as a first-time customer!
If there’s ever anything we can assist you with, please don’t hesitate to reach out. Wishing you many stylish and organized days ahead with your new bags!
Warm regards,
Grace
I saw an add on some of the internet…
I saw an add on some of the internet sites and the quality looked good and the price was even better. Due to the Christmas holiday my order was a little late but I went ahead and placed 2 more orders of which im very happy with. I plan to order another item as a gift to my friend.
7 December 2024
Unprompted review
Reply from Graces Bags
Hi Patricia,
Thank you so much for sharing your experience and leaving us such a kind review! 🎄 We’re delighted you discovered us online and are pleased with the quality and value of our products. Your patience during the busy holiday season means a lot, and we’re thrilled to hear you’re happy with your orders.
It’s wonderful to hear you’re planning to gift one of our items to a friend, what a thoughtful idea! 💝 If there’s anything we can do to assist you or if you have any questions about your future orders, please don’t hesitate to reach out at support@graces-bags.com.
Thank you again for choosing Grace bags. We look forward to serving you again soon!
Warm regards,
Grace
Graces Bags is a fraud
Graces Bags is a fraud. They are not made of leather. They are not made in the US. They will refund your money but it isnt worth the effort because of the shipping and restocking cost. And you still would probably not get anything back. I have asked for my money back and they offered 15%. I will complain to the FTC and the BBB. Dont buy. A total fraud.
This is in responce to Grace's Bags reply. They say they are a company in the US going out of business. There response says part of their operations is overseas. They dont mention that their bags are not leather like they say on their website. I will complain to the FTC.
1 December 2024
Unprompted review
Reply from Graces Bags
Thank you for bringing this to our attention. We sincerely regret that your experience with Grace's Bags did not meet your expectations. While our main operations are based in the US, due to the increasing demand for our bags, we have partnered with multiple facilities overseas.
We always aim to offer fair resolutions to our customers. Our goal is to address any issues quickly and fairly. We regret that you were not satisfied with the solution offered and sincerely apologize for the inconvenience caused. If you have any further concerns, please reach out to us directly at feedback@gracesbagsonline.com, so we can address your concerns effectively and work towards a fair resolution.
We ARE NOT Grace Bags!
We are the Grace Company in West Jordan, Utah. We manufacture long arm quilting machines and frames. We are in NO WAY affiliated with Grace bags and you cannot contact them with the number (801) 485-6688.
6 January 2025
Unprompted review
Nicole Wine Coloured Bag by Grace
Absolutely love all my Grace bags but particularly the last one I bought. It is Nicole and wine coloured. I love it and the colour as goes with anything.
6 January 2025
Unprompted review
Reply from Graces Bags
Hi Mary,
Thank you for your wonderful feedback! We’re thrilled to hear how much you love your Grace bags, especially the Nicole in wine. The versatile color really is stunning and perfect for any occasion!
We truly appreciate your continued support and can’t wait to help you find your next favorite.
Wishing you a Merry Christmas and a Happy New Year! 🎄✨
Best Regards,
Grade
The quality and beauty of Grace's Bags
The quality and beauty of Grace's Bags speak for themselves. I got bags for several friends and family members and everyone loved what got. The colors are striking, the designs are practical, and the materials used are almost certainly lasting a lifetime.
6 January 2025
Unprompted review
Reply from Graces Bags
Hi Sherril,
Thank you for such a thoughtful review! We’re delighted to hear that Grace’s Bags brought joy to your friends and family, it’s wonderful to know our designs, colors, and quality made such an impression. We aim to create timeless pieces, so your kind words mean the world to us!
Wishing you and your loved ones a Merry Christmas and a Happy New Year! 🎄✨
Best regards,
Grace
This is a scam
This is a scam, the bags are fake leather. Do not buy.
24 October 2024
Unprompted review
Reply from Graces Bags
Thank you for your feedback, Paula. We're truly sorry to hear about your disappointment and any unclarity regarding the materials used in our bags.
While we do offer a range of bags crafted from genuine leather, most of our collection is crafted from ethical materials. We truly regret the frustration caused by the unclear product description at the time of your purchase and how this has affected your overall experience with Grace's Bags.
If you have concerns regarding your purchase, please contact us at feedback@gracesbagsonline.com. We're committed to addressing your concerns and working towards a fair resolution. We appreciate your input, as it helps us improve and serve you better.
My order from Grace's Bags; actually my two orders.
I ordered a bag on Grace's Bags site and then looked around at comments concerning these purses. When I was waiting for my order I began to worry.
When I received it my wife and I were both surprised at how nice it was. As soon as we received the beautifully made purse, my wife loaded it up with her purse stuff, and I immediately went to your site and ordered another one. The leather is beautiful.
22 December 2024
Unprompted review
Reply from Graces Bags
Hi Ron,
Thank you for sharing your story! We’re so glad we could exceed your expectations and put your worries to rest. It’s wonderful to hear that your wife loved the bag so much that you came back for a second one, that truly means a lot to us!
We’re thrilled you’re enjoying the beautiful leather and craftsmanship. Thank you for your trust and support!
Wishing you and your wife a Merry Christmas and a Happy New Year! 🎄✨
Best regards,
Grace
Grace’s bags is a huge scam
Grace’s bags is a huge scam. First of all they are NOT LEATHER. They aren’t even nice pleather. Second, They take almost a month to ship. Thirdly they don’t allow refunds. Do not expect a nice bag from this place.
2 January 2025
Unprompted review
Reply from Graces Bags
Thank you for bringing this to our attention. We sincerely regret that your experience with Grace's Bags did not meet your expectations. We are sorry for the delay in shipping your order and that you were not satisfied with the bags you received.
While we strive to provide fair resolutions to our customers, we regret that this was not communicated clearly during your purchase. If you have any further concerns, please reach out to us directly at feedback@gracesbagsonline.com, so we can address your concerns effectively and work towards a satisfactory and fair resolution.
I only gave 1 star as that is the…
I only gave 1 star as that is the lowest - it would be ZERO stars! I’m surprised “Grace” is still “making” these bags - WHAT A JOKE! I ordered Nicole’s Timeless Elegance and apparently “Grace” needs to look at the pictures of her bags on her website because what I got was NOTHING like what I ordered! I contacted Grace’s Bags and was offered a 20% refund because, as they let me know, it could cost anywhere from $20 to $70 for me to return. This came from China (which I did not know when ordering) and the bag I got was NOTHING like it was on the website. I told them they needed to send a call tag for returning the bag as this was their fault I didn’t get what I ordered.” I finally opened a dispute with my credit card company and got a FULL REFUND. I highly suggest everyone who has a problem with this so called company to open a dispute with your credit card company and get your full refund also! I sent them pictures of the bag on the website and pictures of what I actually received. It wasn’t long at all before I was contacted to let me know I had gotten a full refund! Grace’s Bags is a scam. Handcrafted my foot - I’m sure there is no Grace!
30 August 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback. We are truly sorry to hear about your dissatisfaction with the bag you've received and the challenges you faced in resolving this matter. Please know that this is not the experience we want for our customers.
While we do offer bags made from genuine leather, many of our bags are crafted from ethical materials chosen for their sustainability and environmental benefits. We sincerely regret the lack of clarity in the product description at the time of your purchase and the inconvenience caused by delays and the refund process.
We are actively working to improve our offerings to ensure a better experience for our customers in the future. Your feedback is valuable in helping us make these improvements.
SCAM
SCAM! They deserve a zero rating. Do not under any circumstances buy anything from this company. None of their goods are leather. They are incredibly cheap vinyl. You can even see the fabric on the back of the vinyl. Of course, they will not stand behind their product. I suspect there is no Grace and she is not closing up shop. It is just a way to scam you. Real leather does not quickly go up in flames and melt. Their bags do. DO NOT BUY!
I have photos that I would be happy to share; however, it does not appear that I can post them here. The photos will clearly show that their product is not leather.
4 January 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your concerns. We are genuinely sorry to hear about your experience with your purchase, and we deeply regret any frustration regarding the quality of the bags.
While we offer a variety of bags crafted with genuine leather, some of our collection is made from ethical materials. We take such concerns seriously and would appreciate the chance to address this matter.
Please feel free to reach us at feedback@gracesbagsonline.com, and we will work with you to resolve the issue as quickly as possible.
I wish that I had read reviews before I…
I wish that I had read reviews before I pursed this Grace Bag. I have had it for less than 3 months and it is falling apart.
I paid $60 plus tax for this purse. I wrote once and said a zipper had come apart. The owner of the company wanted me to take a picture and send to her.
I didn't have time...my husband recently passed away.
Then, the entire shoulder strap fell apart. I stitched it together...it held for about two weeks. Today, it completely fell apart.
I would like my money back. Also, want to warn others to not buy one of these purses.
4 January 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience with us. We're truly sorry to hear about the issues you’ve had with your bag. This is not the quality or experience we want our customers to have.
We also understand this must be a difficult time for you, and we send our sincere condolences for your loss.
Please reach out to us at feedback@gracesbagsonline.com so we can assist you with a resolution. We want to make things right and will work with you to find a solution.
Reply from Graces Bags
Thank you for sharing your feedback with us. We’re sorry that the bag did not meet your expectations and that this is not the experience we want our customers to have.
We sincerely apologise for the unclarity regarding the product description and any frustration this has caused. If you have further concerns, please feel free to reach out to us at feedback@gracesbagsonline.com, and we will work with you towards a fair resolution.
The bags are not leather and crappy
The bags are not leather and crappy. Certainly no worth even the reduced price I paid. Just very cheap looking. I am going to get with my bank on the two items I received. What a scam!!!
4 January 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your concerns with us. We're sorry that the bags did not meet your expectations and that your experience has caused you to question the integrity of our business. This is certainly not the standard we aim to uphold, and we sincerely apologize for the frustration this has caused.
We also regret that we have fallen short in providing the quality and clarity you expected. We strive to ensure our product descriptions are transparent, and it’s disheartening to know this was not your experience. If you'd like to discuss this further, please contact us at feedback@gracesbagsonline.com, and our team will get back to you within 24 hours.
This purse/bag I ordered
This purse/bag I ordered, and received is probably actually worth about $20.
Do NOT waste any money on a bag from this fraudulent company
1 December 2024
Unprompted review
Reply from Graces Bags
Thank you for bringing your concerns to our attention. We’re truly sorry that the bag you received didn't meet your expectations and that you feel disappointed with your purchase.
We understand your frustration, our goal is to provide quality bags to our customers, and we regret we didn't meet the standards we strive to uphold.
If you'd like to discuss a fair resolution, please don’t hesitate to reach out to us at feedback@gracesbagsonline.com. We are committed to resolving your concerns.
I fell for this scam as well
I fell for this scam as well! If something is too good to be true it probably is! I ordered two bags and two wallets. The order took 3 weeks to arrive and when I picked up the package I knew something was off because it was so light. One purse was advertised as PU leather which I expected but the other purse was advertised as genuine leather and it is obviously PU leather as well. The buckles are very thin and cheap looking. The wallets are ok and appear to be genuine leather. Please avoid this scam!
3 January 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, Joann. We apologize that the two bags you ordered did not meet your expectations. It’s disheartening to hear that the materials and craftsmanship were not what you anticipated.
We understand the frustration caused by this situation and appreciate your feedback. Please know that we are committed to improving the accuracy of our product descriptions to avoid such experiences. If you would like to discuss this further, feel free to contact us at feedback@gracesbagsonline.com. We are here to address your concerns and will respond promptly.
SCAMMERS TO THE HILT!!!
I ORDERED A BAG FROM THEM AND THEY HAD THE NERVE TO HAVE ME TRACK THE ORDER SUPPOSEDELY IT WAS DELIVERED ON DECEMBER 30TH THERE WAS NOTHING DELIVERED TO ME. IT HAS A LINK THAT SUPPOSEDELY YOU CAN REPORT YOU DIDNT RECEIVE THE PACKAGE THAT IS A JOKE IT DISAPPEARS ONCE YOU CLICK INTO IT,.
29 December 2024
Unprompted review
Reply from Graces Bags
Thank you for bringing this issue to our attention, Barbara. We're truly sorry to hear about your experience with the tracking and delivery of your order. It is incredibly frustrating when you’re unable to locate a package or report an issue seamlessly.
We take situations like this very seriously and regret that you encountered difficulties with the reporting process. Please reach out to us directly at feedback@gracesbagsonline.com, and we will look into the matter thoroughly to ensure a resolution. Your satisfaction is important to us, and we are committed to addressing this issue promptly.
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