GrabAGun.com Reviews 985

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Their entire NFA business conducted at the storefront location is dependent upon the physical presence of 1 employee. Drove over to the Coppell location 5/19/26 to get my form 4 filled out after hav... See more

Rated 4 out of 5 stars

Ordered a gun, ammo, and magazines. Gun and mags shipped fast. FFL I used was already in their system. All items received in good condition. Rifle was cheapest I could find including transfer fe... See more

Rated 3 out of 5 stars

initially ordered 2 glock mags. never received shipping info so I called. guy said were issues with warehouse and resubmitted order. finally got new shipping notice but for only 1 mag. called again, n... See more

Rated 5 out of 5 stars

Ordered, my purchase & it arrived quickly (communication could have been a little better). Notified by local FFL, picked up same day. Paperwork was all good & check went thru w/no hitch's. Very happy... See more

Company details

Information provided by various external sources

GrabAGun.com is one of the largest suppliers of firearms in the country.


Contact info

3.4

Average

TrustScore 3.5 out of 5

985 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Nothing like spending $$$ and a day…

Nothing like spending $$$ and a day later they offer a better deal on the same item. I called them to see what I can do. They basically told me to go pound salt. I will never buy from them anymore. I received a flashlight that was used . They pew pew bag has a huge hole in it. My sights come in today . Can't wait to see what I really get. Customer Service is horrible, I had to say hello several times to make sure he was on the phone.

11 March 2023
Unprompted review
Rated 5 out of 5 stars

Perfect transaction, excellent service.

Order process was straightforward. They worked with me to get the right FFL information entered and shipped very quickly. Product arrived exactly as described and packaged securely. Very positive experience.

24 February 2023
Unprompted review
Rated 5 out of 5 stars

Great prices.

Great prices, fantastic customer service, fast shipping, good selection, awesome Shoot Now, Pay Later program. The only downside would be the confusing order process.

20 February 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service!

I have ordered from GrabAGun several times. The website is very easy to navigate and view product.
They ship quickly and keep the customer updated.
One of my favorite online stores.

22 February 2023
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Horrible experience. Said my rifle would be shipped I. 3-5 business days - 22 business days later, and they cancel my order because it wasn’t in stock. There are other more reliable distributors.

21 February 2023
Unprompted review
Rated 1 out of 5 stars

GrabAGun canceled my SCAR 15P and raised price $700

GrabAGun canceled my SCAR 15P being shipped to my local FFL due to no inventory but actually they just raised the price $700 after canceling my order.
I purchase a FN SCAR 15P Flat Earth 5.56 7.5” Barrel 30-Round for $3,299.00 (confirmation number #003795850) yesterday and GrabAGun cancelled my order this morning indicating no stock. I called and talked to Thomas (sales associate) and Ari (customer service manager) where they confirmed their website shows they have stock and the price was raised to $3,999.99. I also took a screen shot of the new raised price.
This kind of unethical behavior is unacceptable but I am sure others have been victims.

Order: Placed on Dec 20, 2022, 3:32:09 PM (confirmation email sent from GrabAGun)
Cancelation email: Dec 21, 2022, 7:01 AM
Verified inventory: Dec 21, 2022, 1:39 PM
1st call to GarbAGun: Dec 21, 2022, 11:53AM
Was told they were out of stock and could not fill my order after sending a confirmation number in an email.
2nd call to GrabAGun: Dec 21, 2022, 1:41 PM (talked to Thomas and Ali about indicating no stock but they had the Scar but $700 more.

21 December 2022
Rated 5 out of 5 stars

On my experience the store excellent…

On my experience the store excellent price and product for the shipping super fast and cheap. Maraleah send updated for me excellent service. Is my first time buy the item on this store online everything is very good thank you.

23 November 2022
Unprompted review
Rated 1 out of 5 stars

Worse than robo calls

These people are constantly sending emails about 6-8 per day sometimes even more!! I have tried many times do cancel my account and they still keep bothering me and won't stop!! Don't do business with them unless you want constant headaches because they won't listen or help you in any way!!! It's even worse than dealing with robo call scams!!

30 November 2022
Rated 1 out of 5 stars

They sent the wrong gun…

I ordered a gun for my son for Christmas. They sent the wrong gun and refused to acknowledge that they sent the wrong gun even though the price on my invoice showed the price of the gun I actually ordered. Others have had this same issue according to Google reviews. They will not take returns unless product is opened at the dealer where transferred. I doubt they will then because they refused to even explain themselves when I asked why my invoice reflected the gun I bought verses the gun they sent. Beware these people are sketchy and there are numerous complaints with their sketchy company and you'll have no recourse except to keep the gun they decide to send.

18 November 2022
Unprompted review
GrabAGun.com logo

Reply from GrabAGun.com

Customer bought a Mossberg Maverick 31027 shotgun. The model number is on the product page and on her invoice as part of the item's SKU. It always comes with a folding stock. Price seems to be the factor that the customer is using as evidence of receiving a different item, but our prices fluctuate very frequently. It is incorrect to believe the wrong firearm was received simply because the price changed since the purchase was made. The picture of the firearm on our website also clearly displays a folding stock. Google Mossberg 31027 and there are hundreds of pictures confirming that this firearm comes with a folding stock. And finally, the customer had the ability to fully inspect the firearm in person before deciding it was correct and taking it home. We understand it can be frustrating that a firearm cannot be returned once inspected and taken home, but this is the case with all firearm retailers. No one we are aware of accepts returns on transferred firearms. The customer simply did not pay attention on this one, bought the wrong gun, and missed their opportunity to confirm it was correct before taking it into their possession.

Rated 5 out of 5 stars

Fastest Order Ever!

I've purchased from GaG before, but this last order was the fastest order I have EVER received from ANY online vendor. I placed my order on Wednesday and had my order in my hand by Friday! WoW! Insanely fast!

11 November 2022
Unprompted review
Rated 5 out of 5 stars

GO FOR IT!!!!

This is not the first nor will it be the last, weapon I have purchased from GrabAGun.com. Every transaction has gone well, and the merchandise is as advertised. If you are unsure, try them once and see for yourself what transpires. I really believe you will be happy, money wise, time wise and "what you see is what you get".

25 October 2022
Unprompted review
Rated 5 out of 5 stars

Taurus TX22

Was looking to buy a TX22 at a good price. Was offered a 20 dollar coupon and jumped on it. Service was great, shipping couldn't have been any faster. Have bought several weapons from Grab-A-Gun and each time I was very pleased. The price and shipping was better than any other shop I looked at. When needed I will be back.

5 November 2022
Unprompted review
Rated 5 out of 5 stars

GAG No Disappointment.

I like GAG. Prices are pretty much good. Shipping is always fast and the fixed rate is a winner. I usually get shotgun ammo. Its heavy and some online retailers will charge crazy shipping prices when I know it doesn't cost as much as they are charging. Grab A Gun has you covered. My last order, the ink was just starting to dry and it showed up at my door step. this was definitely not my first order nor will it be my last. Trust them to deliver. I do and have never been disappointed.

30 October 2022
Unprompted review
Rated 5 out of 5 stars

Ammo purchase from Grab-a-gun

Made my order with Grab-a-gun and the very next day it was shipped out and tracking number was sent to me. $12.99 for the flat rate shipping! Will buy from them again in the future. No complaints at all, good place to deal with!

1 November 2022
Unprompted review

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