Good packing and overall quality of food but DFS didn't ring my bell though I was home, so box left outside my door for hours in hot weather. Some ingredients are also a little past it - particularly... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great to have box delivered, knowing that I've got meals for next few days. Recipes easy to follow, although I have a box for one person there is always plenty left for another meal.
Company replied
Recipes are good and varied. On occasions the portions are questionable but manageable. Delivery - although consistent, none of the couriers adhere to designated safe place storage they simply dump an... See more
Company replied
Unfortunately I have found that the quality of the ingredients / food of recent boxes has been poor. Carrots do not seem to be fresh and appear quite 'bendy' and the quality of garlic portions is... See more
Company replied
Company details
Written by the company
Dinner, but not as you know it. We’ll help you whip up wholesome, impressive meals no matter your skill level, with all of the flavour, and none of the fuss. From dinnertime classics and ten-minute meals to veg-packed choices and one-pan winners, there’s something for everyone on our menu. We’ll send you step-by-step recipes and all the fresh ingredients you need too. Just pick what you fancy for dinner, and leave the planning to us.
Written by the company
No lock in
Pause or cancel for free anytime
No commitment. No cancellation fees. Skip a box or cancel your subscription online at anytime.
Contact info
The Shepherds Building Central, Charecroft Way, Hammersmith, W14 0EE, London, United Kingdom
- 02030111002
- info@gousto.co.uk
- gousto.co.uk
3.6
Average
50K reviews
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Large food quantities missing
Second box that has had Rotten, and squashed food. Also food missing! Whole chicken portion, and a whole salmon portion!
29 June 2026
Unprompted review
Reply from Gousto
Hi Karl, we're really sorry to hear that you've experienced damaged, spoilt and missing ingredients, especially for the second time. We understand how disappointing and frustrating this must be.
Please could you get in touch with our Customer Care Team directly? We'll be happy to investigate this for you and make things right. We appreciate you bringing this to our attention and hope to resolve this for you as quickly as possible. - Soraia.
I like the fact it makes my weekly…
I like the fact it makes my weekly meals easier my disappointment is there's a lot of similar meals and the chicken especially could be better quality with more vegetables, due to this I may consider cancelling my subscription
21 June 2026
Reply from Gousto
Hi, thank you for taking the time to share your feedback. We're pleased to hear that Gousto makes planning your weekly meals easier, but we're sorry to learn that you feel the recipe variety has become too repetitive and that the quality of the chicken and the amount of vegetables haven't met your expectations. We really appreciate you sharing these comments, and we'll pass your feedback on to our Recipe and Buying Teams for review, as we're always looking for ways to improve. Thank you again for your honest review, and we hope we'll have the opportunity to cook with you again in the future. - Soraia.
Briliant helpful delivery service
12 April 2026
Reply from Gousto
Hi Kevin,
Thank you so much for your wonderful review and the fantastic 5 stars!
We’re absolutely thrilled to know you’re enjoying our boxes and delivery service. Keep the great feedback coming!
Best wishes,
Wrong menu sent out when I tried to…
Wrong menu sent out when I tried to email customer service they were very unhelpful .
26 June 2026
Reply from Gousto
Hi Kerrie, we're really sorry to hear that you received the wrong menu and that you felt let down by the support you received. That's certainly not the experience we want any of our customers to have. Please could you get in touch with our Customer Care team so we can look into this for you and work towards putting things right? We'll be happy to investigate what happened and do our best to help. Thank you for taking the time to share your feedback, and we hope to hear from you soon. - Soraia.
Great recipes and I’ve learnt how to…
Great recipes and I’ve learnt how to cook quick and tasty food. I previously used Gousto then stopped for a while and I missed it. Not having to think about what food to eat each night is great.
20 June 2026
Reply from Gousto
Hi Lisa, thank you for your lovely review! We're so pleased to hear you've been enjoying our recipes and that they've helped you learn to cook quick, tasty meals. Welcome back to Gousto—we're thrilled you decided to rejoin us! Knowing we can take the stress out of deciding what's for dinner is exactly what we aim for. Thanks for being part of the Gousto community, and happy cooking! - Soraia.
Very convenient.
The ingredients have been of high quality and fresh. The recipes are interesting and very tasty with lots of choice each week. There’s no more throwing food away as you get what you need in each box.
20 June 2026
Reply from Gousto
Hi Joanne, Thank you so much for your wonderful review! We're delighted to hear you've been enjoying the quality and freshness of our ingredients, as well as the variety and taste of our recipes. It's especially great to know that having perfectly portioned ingredients is helping you reduce food waste too—that's something we're really passionate about. Thank you for being part of the Gousto community, and we can't wait to cook with you again soon! - Soraia.
Always delivered within the times it…
Always delivered within the times it says it will be. Courier is great. And food amazing
20 June 2026
Reply from Gousto
Hi Joanne, thank you so much for taking the time to leave us such a lovely review! We're delighted to hear that your deliveries have been arriving within the expected time slot, that you've had a great experience with your courier, and most importantly, that you're enjoying the food. We really appreciate your support and hope you continue to enjoy many more delicious meals with Gousto! - Soraia.
I am really really fed up of my box…
I am really really fed up of my box being left on the front door step in full view…and sun…even though instructions are to deliver to BACK door if not in! How do they know I’m not in as they never ring the bell!
28 June 2026
Unprompted review
Reply from Gousto
Hi Joy, thank you for taking the time to leave your review. We're sorry to hear that your delivery instructions haven't been followed. We understand how frustrating it is when your box is left at the front of your property instead of the safe place you've requested, especially during warmer weather. This isn't the experience we want you to have. Please get in touch with our Customer Care Team so we can investigate this with the courier and raise the issue with our Logistics Team. We'll also review the delivery instructions on your account to ensure they're correctly recorded. We appreciate your feedback and hope to have the opportunity to improve your experience with future deliveries. - Soraia.
No email back after complaint
Been sent the wrong order, emailed to complained and heard nothing back. Awful
20 June 2026
Reply from Gousto
Hi Christopher, thank you taking time to give us your feedback, we appreciate this may have been disappointing for you and this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9699103. Best wishes - Sophia
The food is delicious with 5 star…
The food is delicious with 5 star menus. Its easy to follow the recipes and because you cook from scratch its alot more healthier, and its quick to make as well, plus there's no wastage as everything is measured. The potions are perfect as well.
19 June 2026
Reply from Gousto
Hi Gillian, thank you so much for your fantastic 5-star review! We're delighted to hear you're enjoying our delicious recipes and finding them easy to follow. It's great to know you appreciate cooking from scratch, the perfectly portioned ingredients, and the reduced food waste too—these are all things we work hard to provide. We're so pleased Gousto is helping you create healthy, tasty meals quickly and easily. Thanks again for taking the time to share your experience, and we hope you continue to enjoy many more delicious dinners with us! - Soraia.
Really enjoying Gousto
Really enjoying Gousto. I’ve never had such a healthy variety of delicious dinners.
25 May 2026
Reply from Gousto
Hi Sara,
Thank you for taking the time to leave your review!
We're really glad to hear you've been enjoying your experience with us. If you do have any questions, don't hesitate to reach out.
Best wishes,
So glad I decided to try Gousto! Love the convenience.
I have been with gousto for 3 weeks now and my husband and I are really enjoying the meals.
The ingredients are excellent quality and it makes it so much easier to cook when you have the step by step guides to preparing each meal. The portions are very generous- and so tasty.
I am also saving money as not having to go to the supermarket each day.
The app is easy to use - and I can track my delivery time within a 1 hour window - which is great.
Boxes are very well packaged and food arrives fresh and cool. So glad I decided to try gousto.
22 June 2026
Reply from Gousto
Hi Ellen,
Thank you for taking the time to leave your review.
We're really glad to hear that you've been enjoying your experience with us!
If you do have any questions, don't hesitate to reach out.
Best wishes,
Gousto doesn’t care about the quality of the deliveries
We like the Gousto boxes. For the price we get nice meals what easy to prepare. But… week by week we have problem with the deliveries. Despite every logic and specific request (to deliver to my flat door) my boxes are left in the lobby where anyone can steal it from. More irony: the boxes are usually left under the sign, asking not to leave anything downstairs. Unfortunately my circumstances (disability) doesn’t allow me to go to the ground floor and can’t bring up the box - but in general this is not what the customers pay delivery fee for.
Gousto policy is we have to wait “the box to find its way to my flat”. So for £4 delivery fee we can get walking boxes which find their way to flat. What a bargain…!
Why is it not possible to give minus stars? My box left is left in the lobby again.
27 June 2026
Unprompted review
Reply from Gousto
Hi there,
Thank you for taking the time to leave your review.
We're really sorry to hear about the recent delivery issues you've been experiencing.
If you’d like to discuss your comments further at all, could I please ask you to click this link: http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference '9697334' in your message, it will allow our team to bring up your information so far.
Best wishes,
Reply from Gousto
Hi! Thank you for your wonderful review! We're delighted to hear you're enjoying the food and that you find our recipes easy to make. That's exactly what we aim for! Thanks again for choosing Gousto, and we hope you continue to enjoy many more delicious meals with us. - Soraia.
Delicious recipes
Delivered on time. Recipes are delightful with many to choose from, and are easy to make.
4 May 2026
Reply from Gousto
Hi Keith, thank you for taking the time to leave us such a lovely review! We're so pleased to hear that your box arrived on time and that you've been enjoying the wide variety of recipes. It's great to know you find them easy to follow and delicious too! Thanks again for your support, and we hope you continue to discover plenty more favourite recipes with Gousto. - Soraia.
I really like the recipes and meals
I really like the recipes and meals. I joined because I received a discount code so it was very good value. I’ve made 3 meals so far and very tasty and simple to make. Not sure at full price I’ll continue because I generally have the majority of store cupboard ingredients already but I do like the variety and inspiration Gousto provides. For example I’m not a big rice eater, however after following one of the Korean recipes which added sesame oil and spinach to the rice I’m now converted! The app is very easy to use and to make amendments to menu and frequency and also the cancel which is very appealing. Nothing worse than signing up to something you then can’t seem to simply pause or cancel. I had one ingredient issue which was rectified very quickly via the app. Overall very happy. My only negative and it’s not a biggie, is each recipe ingredients isnt contained together in a bag, so you do have to u pack and sort through and allocate all the ingredients to each recipe which can be a lot of items to work through. Could Gousto not paper bag each recipe together and just put the refrigerated items in the chilled compartment. Would save a lot of time unpacking when the subscription is supposed to be for convenience and speed. Overall great service. Thanks!
27 June 2026
Unprompted review
Reply from Gousto
Hi Rebecca,
Thank you for taking the time to leave your review.
We're really glad to hear you've been enjoying the overall experience with us.
If you do have any questions, don't hesitate to reach out.
Best wishes,
Love it food is great good variety and…
Love it food is great good variety and now in packet meals
7 June 2026
Reply from Gousto
Hi John, thank you for your wonderful review and five-star rating, it’s greatly appreciated. Best wishes, Sophia - The Gousto Team
Great restaurant quality meals that you…
Great restaurant quality meals that you make yourself . Easy to follow recipes that take you out of your comfort zone and lots of healthy choices . Only let down is delivery service so your delivery might not get to you until late at night!
27 June 2026
Unprompted review
Reply from Gousto
Hi Mark,
Thank you for taking the time to leave your review.
We're really glad to hear you've been enjoying your recipes, and I do apologise for the issues with late deliveries.
If you’d like to discuss your comments further at all, could I please ask you to click this link: http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference '9696890' in your message, it will allow our team to bring up your information so far.
Best wishes,
The issue was resolved but the solution…
The issue was in Gustos eyes 'resolved' but the solution was minimal compensation for ingredients when all meals within the box were affected. I certainly don't order Gusto boxes so that i can spend time cleaning up ingredients. They are supposed enhance our week and make it easier. Meals are good overall and customer service is adequate.
I followed up as suggested by the Gusto reply only to be asked for complete details again and photos. I already spent time uploading this when I reported it the day the box arrived. I am certainly not losing more of my time retelling the same information. I lost time cleaning up the mess. I lost money through the vinegar spoiled products and as stated the customer service is adequate or in fact less. I'm unsure how me spending more time relating all this improves their customer service. They should make more effort to get out right first time. Now moved from 3* to 2.
23 June 2026
Reply from Gousto
Hi Amanda, thank you for updating your review. I'm sorry to hear that you're still disappointed with the handling of this issue. I can see that a colleague has already been in contact with you regarding your concerns and has engaged with you directly about the affected box. We appreciate that this experience has caused frustration, particularly given the time you've already spent dealing with the leak and its impact on multiple meals. Your feedback has been noted and shared internally. - Soraia.
I ordered during a Facebook promotion
I ordered during a Facebook promotion, I will say the food was good, but there's was soooo much single use plastic, that I couldn't continue in good conscience, so I went onto the app & pressed cancel subscription, I then got an email, from Monica, confirming that my data would be removed from their records, I thought it was now cancelled, but today they took money from my account & refuse to refund because apparently I asked for a date wipe, which I did not do. I am not impressed at all. Sophia, I have tried to contact you via the link, but it keeps reverting to the Google page. Please check with Jaipal or Monica for my email address
26 June 2026
Unprompted review
Reply from Gousto
Hi Brenda, thank you taking time to give us your feedback, we appreciate this may have been disappointing for you and this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9696399. Best wishes - Sophia
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