Very bad still havnt recieved my order Payed for tracking doesn't even track my parcel it was supposed to be deivered half 8 To half 10 it's now 4pm
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought the limited edition citrus diesel and the gmo cookies live resin carts and couldn’t be happier with them! Incredible taste, super smooth and I feel the effects wash through my body. I will say... See more
Company replied
Love the products, helps with such a lot of arthritic pain, was taking tramadol for 8 years after a week stopped the pain meds as these products are doing a fantastic job, shipping perfect. No issues... See more
Company replied
Cannot recommend The Goods enough! High quality product that, although may seem a little pricey, do the job to a high standard. The pre-rolls and dab pens are great. Must note that the customer servic... See more
Company replied
Company details
Written by the company
Just cool and unpretentious. The Goods is a CBD brand that makes no apologies and gets straight to the point.
Contact info
London, United Kingdom
- customerservice@gotthegoods.com
- gotthegoods.com
3.7
Average
90 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic purchase.
Product was delivered promptly, communication was great and the cbd
vape I bought is doing the job. I haven’t slept so well in years and wake up clear headed and feeling fine. Thank you
12 January 2023
Reply from The Goods CBD
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that our CBD products have had such a positive impact on your life. We hope to continue providing high-quality, effective products for you and all of our valued customers.
A Patients thoughts
I got two pre rolls and three disposable vapes. The pre smelled good, but it doesn't taste nice ,the effects were good. I have tried other brands and the taste is the same, so iam not sure if this is the norm. The vapes were delicious, good strong clouds just a shame don't last longer,but thats my fault as all cannabis forms you use is all about dosage. I will be ordering again and will try the mix herb.i hope the taste is better
5 January 2023
Reply from The Goods CBD
We're glad to hear that you had a 5-star experience with our CBD products! Your satisfaction is our top priority, and we're happy to know that we were able to meet your needs. Thanks for your support and for sharing your experience with us.
Reply from The Goods CBD
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Excellent products and customer service
28 December 2022
Reply from The Goods CBD
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Reply from The Goods CBD
Hi Ricardo,
We can see your order was returned to us as you didn't provide the full address and you had requested a refund.
We had already refunded your order as requested prior to this review, so we are not sure what more our customer service team can do.
Please could you contact the support team so that they can investigate this issue?
Speedy delivery
Super fast delivery and amazing flavoured vape pen.will definitely order more
30 November 2022
Reply from The Goods CBD
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Reply from The Goods CBD
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Provided pretty good anxiety and stress…
Provided pretty good anxiety and stress relief however went through 3 vapes in less than 16 hours I thought they would last me a bit longer with 0.5ml in each. Would have 10 drags every 5 min
17 November 2022
Reply from The Goods CBD
Dear Jason,
Please accept my apologies if there was an issue your order.
Please could you contact the support team so that they can investigate this issue.
Reply from The Goods CBD
Dear Max,
We can see our team have already provided you a replacement vape pen and a free item as compensation due to a faulty device.
However it seems as though you have also reached out to our team seeking another replacement device, after it has already been replaced.
Please could you contact the support team if you have any further issues.
Reply from The Goods CBD
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
i bought the mix and meant to buy the…
i bought the mix and meant to buy the flower but the mix wasn't that bad it smoked well tasted ok quick delivery well recommended but looking forward to getting some flower to try
25 October 2022
Reply from The Goods CBD
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Great service
Great service. Their CBD herbal mix makes a very relaxing cuppa and email queries are responded to very quickly! Extra guidance on their products is readily provided - detailed and friendly.
21 September 2022
Reply from The Goods CBD
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Great service and great prduct
12 October 2022
Reply from The Goods CBD
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Reply from The Goods CBD
Dear Poppy,
Please accept my apologies if there was an issue with the items in your order.
Please could you contact the support team so that they can investigate this issue.
The goods
The goods have the best tasting cbd mix that I've had so far. Also the cbd shatter tastes really good, and for me its become the best way to consume cbd. The products are pricey, but for me its worth it.
26 September 2022
Reply from The Goods CBD
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
I love the goods
I love the goods, they epic and have some nice flowers(hempelf) and other products, have and would recommend this to anyone looking for cbd products :) i been ordering off them for a couple of months now
11 October 2022
Reply from The Goods CBD
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Terrible vapes
Terrible vapes. Purchased 3 different flavours and all didn’t even last 24 hours. Shame as they taste very nice but expensive for how long they last
8 July 2022
Reply from The Goods CBD
Dear John
Please accept my apologies if there was an issue with the quality of the items in your order.
Please could you contact the support team so that they can investigate this issue.
These vape pens are made with uncut distillate and terpenes, no PGVG or cutting agents they are extremely effective so we suggest shorter draws, not long puffs. Long draws cause the pen to run out very quickly as each pen’s lifespan is based off personal experience.
Best company for CBD products
Excellent company that sells a good range of CBD products
3 October 2022
Reply from The Goods CBD
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Reply from The Goods CBD
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.