GOTRAX Reviews 2,432

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 472 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the products, describing them as excellent, well-built, and fantastic, particularly highlighting the quality of bikes and scooters. Reviewers also frequently commend the fast shipping and timely delivery of their orders, with some receiving items earlier than expected. The customer service is often praised for being helpful, responsive, and compassionate, with representatives going the extra mile to resolve issues and showing genuine care for customer satisfaction. Conversely, a small portion of people felt dissatisfied with customer service, citing rudeness, unhelpfulness, and difficulties in resolving product issues or obtaining replacements. Some customers also noted receiving damaged products or items with non-functional parts upon delivery, and experienced challenges with returns or warranty claims.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with many praising the durability, performance, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising it as amazing, excellent, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the outstanding performance,... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting easy ordering processes... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast shipping and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The delay was caused by FedEx, the seller actually shipped out very quickly. Overall decent quality for the price. I wish there’s a drill through screw on the post to secure the seat, my son is a bit... See more

Rated 5 out of 5 stars

I called to order a escooter for our schools annual fundraising efforts. I asked if they would provide a discount or coupon that I can use on my purchase. They exceeded my expectations when they offer... See more

Company replied

Rated 5 out of 5 stars

We ordered the Fitz16 electric dirt bike for our 10 yr old grandson. He absolutely loves it and it was perfect for him. I placed the order and it arrived 2 days later. Cannot say enough great things a... See more

Rated 5 out of 5 stars

We bought the nanos for our grandkids for Christmas two years ago. The bikes still are in perfect running condition! The kids love these! This past summer one of the bikes was stolen, then recover... See more

Company replied


Company details

  1. Car Accessories Store
  2. Children's Store
  3. Electronics Store
  4. Game Store
  5. Hobby Store
  6. News Service
  7. Sporting Goods Store

Written by the company

Driven by the vision of personal electric vehicles being the future of commuting, GOTRAX has been committed to creating fun, affordable, and versatile personal electric vehicles that push the possibilities of transportation. Over the past six years, GOTRAX has become a leading producer of electric vehicles, having sold more than 1,000,000 units since its inception.

Stellar Customer Service is the #1 Mission of GOTRAX

Written by the company

Customer Service is our Top Concern at Every Turn
We are on a mission to provide every citizen and commander of the GOTRAX GALAXY with customer service that is out of this universe!

GOTRAX Electric Rideables are Safety Certified for a Cosmic Fun Ride

All Hoverboards, Scooters, ATVs, and Helmets are Tested & Certified

All Hoverboards, Scooters, ATVs, and Helmets are Tested & Certified
Every product in the GOTRAX GALAXY of electric rideables is carefully engineered with high-quality materials and safety features that meet safety standards.

Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Purchased two of their scooters

Purchased two of their scooters. After about 1 month of owning it the motor stopped working. I was sent the part to fix it myself. After the replacement part I was sent didn’t resolve the problem I was told I needed to pay for the shipping to get the scooter back to them so they could resolve the problem. I now have a giant paper weight that resembles an electric scooter at my house. My advise is stay way from a company with a poor service plan

2 March 2025
Unprompted review
GOTRAX logo

Reply from GOTRAX

Hello!

We apologize for the experience you encounter. Please email us to better assist you.

Best regards,
GoTrax

Rated 5 out of 5 stars

Very responsive and smart!

The support was so quick to respond and very knowledgable about my issue!

2 March 2026
GOTRAX logo

Reply from GOTRAX

Hello!

Thank you for sharing your experience with us!

Best regards, GoTrax

Rated 5 out of 5 stars

Amazing scooter

Amazing scooter. Great range and very easy to fold for transport. Highly recommended

28 January 2026
GOTRAX logo

Reply from GOTRAX

Hello,

Thank you for your feedback, we appreciate it!

Thank you,
GoTrax

Rated 5 out of 5 stars

An amazing experience!

The selection of scooters was amazing! That with the ease of ordering and the speed of delivery was 5 stars! My son couldn't be happier with the product!

28 January 2026
GOTRAX logo

Reply from GOTRAX

Hello,

Thank you for your feedback, we appreciate it!

Thank you,
GoTrax

Rated 5 out of 5 stars

Delivered faster than promised

Delivered faster than promised. My scooter is everything as advertised. I'm very satisfied. Will purchase again if needed. Makes my 15 mile daily commute a blast. The gx3 is the best scooter I have ever owned.

26 January 2026
GOTRAX logo

Reply from GOTRAX

Hello,

Thank you for your feedback, we appreciate it!

Thank you,
GoTrax

Rated 5 out of 5 stars

Great Scooter!

Gotrax did an excellent job of quickly getting my G4 scooter out to me. My son needed a scooter for to get back and forth to school and this was a game changer for him! The scooter is super well made, is strong and sturdy, has a lock to keep it protected, and goes many miles before the battery begins to wear down. Thank you Gotrax!!!

28 January 2026
GOTRAX logo

Reply from GOTRAX

Hello,

Thank you for your feedback, we appreciate it!

Thank you,
GoTrax

Rated 5 out of 5 stars

I received my scooter in the exact…

I received my scooter in the exact period for delivery or even faster. Definitely recommend getting it, it’s so nice to use.

28 January 2026
GOTRAX logo

Reply from GOTRAX

Hello,

Thank you for your feedback, we appreciate it!

Thank you,
GoTrax

Rated 4 out of 5 stars

The website was pretty easy to navigate…

The website was pretty easy to navigate and find what suits me and the purchase went smoothly. The g4 is sturdy although I don’t like how the tires screech when I hit the brake.

28 January 2026
GOTRAX logo

Reply from GOTRAX

Hello,

Thank you for your feedback, we appreciate it!

Thank you,
GoTrax

Rated 5 out of 5 stars

I got this for my 8 year old son with…

I got this for my 8 year old son with Autism. He loves it. However the battery life is terrible. It’s great for kids who want to ride around the park a few times. But for kids who live in cities and like to actually RIDE. It’s really not compatible. We will need to look for an EBike that is more efficient for good rides. But it’s fun enough to use here and there.

28 January 2026
GOTRAX logo

Reply from GOTRAX

Hello,

Thank you for your feedback, we appreciate it!

Thank you,
GoTrax

Rated 5 out of 5 stars

Highly Recommend GXL V2

We ordered the GXL V2 for my 11 year old son. It arrived yesterday and assembly was a breeze!

The scooter comes well-packaged and the instructions are super easy to follow. About 10 minutes after opening the box my guy was zipping up and down the street with a smile on his face!

Excellent build quality. We’ve had a few other brands of e scooters but the Go Trax GXL V2 is much better in terms of build quality.

19 February 2026
Unprompted review
GOTRAX logo

Reply from GOTRAX

Hello,

Thank you for your feedback, we appreciate it!

Thank you,
GoTrax

Rated 5 out of 5 stars

Great response time and solution for a…

Great response time and solution for a needed replacement console. Website wasn't helpful but A. Jones with customer service solved it very quickly. After waiting months, we'll now have the part in 2 days.

17 February 2026
Unprompted review
GOTRAX logo

Reply from GOTRAX

Hello,

Thank you for your feedback, we appreciate it!

Thank you,
GoTrax

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