GoToTrafficSchool Reviews 233

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Signed up for a voluntary course but when they gave me my certificate they only submitted a court ordered one to the dmv. Only got 1 point instead of 5. Would not correct it when speaking with custome... See more

Company replied

Rated 5 out of 5 stars

Customer service & Bev was very helpful, kind & knowledgeable if needed. The Course was alot of reading but includes the most current & updated traffic laws which is very important because California... See more

Rated 5 out of 5 stars

I found this traffic school to be very good at what was expected. Some of the lessons seemed to be a bit repetitive, but that may be a function of their state requirements. I've been driving for ma... See more

Rated 5 out of 5 stars

The web page was very easy to navigate. I'm a very busy person constantly on call to go out for an emergency. The ability to stop where you were at and return to the same place when you logged back in... See more

Company details

  1. Education & Training

Information provided by various external sources

We know there are many options for online driver safety training these days, but don't you want a name you can trust? As a government regulated company since 2000, GoToTrafficSchool.com is fully compliant with all of the states and courts with which it does business. Our online traffic school and defensive driving courses may be taken for ticket dismissal, driver improvement, point reduction and insurance reduction in many states. Additionally, we guarantee the lowest prices in the industry. If you find a lower priced course online, simply call us and we'll match or beat it.


Contact info

3.1

Average

TrustScore 3 out of 5

233 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Traffic school on line? Never again

Did my traffic school about six months ago and I though there won't be any tickets showing in my traffic record
Now after all this months I am paying twice as much for my insurance and my recorded shows traffic ticket
I contacted them and ask them to help me resolve this issue and asked them to send me a copy of the Certificate so I can approve completed traffic school
Respond was "we can't send you a copy but we are going to send them again" There we go again aftef two months same thing
Never want to recommend anyone

6 August 2015
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

The customer service representatives were unhelpful and we're not knowledgeable of the timeline required to finish the program. I was given different dates that I needed to complete the program by two different people, both of which were incorrect. In speaking with the court, they gave me an extension, which I had to fight with the customer service reps to confirm. They didn't have the correct phone numbers, and I was promised a call back three separate times, all of which I had to call back myself. Once I was on the phone with someone and asked to speak with their manager, they first told me they were out at a meeting until I reminded them that it was 7pm on a Saturday. They then put me on hold, during which I could hear them badmouthing me with another employee. It was only after that that I was correctly enrolled in the program. No professionalism, this program should either hire better employees who know what they're doing and take their jobs seriously, or shut down completely.

6 August 2015
Unprompted review
Rated 4 out of 5 stars

Great site to use!

I had used Go To Traffic Schools website four years ago and found it easy to use. Now the site has gotten better. I loved the layout of the site. It was easy to read through the and find the correct answer when I would answer incorrectly. I would highly recommend it to anyone needing to clear a ticket.

6 August 2015
Unprompted review
Rated 5 out of 5 stars

Finished in 1 day, no point on my license.

This course was a breeze! I got my first speeding ticket and found out that if I didn't take this course my insurance rates would sky rocket. I was dreading taking this course but I ended up finishing in one day and having the point removed from my license. Thanks GoToTrafficSchool!

6 August 2015
Unprompted review
Rated 1 out of 5 stars

Insultingly wasteful of anyone's time, and a poor attempt at disguising punishment.

For many unfortunate users, GoToTrafficSchool is nothing more than a court-ordered punishment for their first minor traffic infraction. If this organization's true goal was to educate the public on traffic laws and safety, then they wouldn't have the lengthy count-down periods that prevent you from advancing to the next quiz or study material after each section (ensuring that you cannot study at your own pace, this must be decided for you). It's clear that this feature is just to negatively impact as much of your personal time as possible, as if showing up in traffic court and paying court costs wasn't enough. This information should be free and available to all, without restrictions of time and cost. Furthermore, it shouldn't cost money to immediately email an official certificate of completion so that you can verify compliance with your court order. Instead, they charge you to have a physical letter mailed to your address, taking several days to get there. There is no doubt that this organization is capitalizing on mandatory punishment for traffic violations, and perhaps justifiably so, but what's insulting is how they try to portray themselves as actually having the primary goal of education and safety. Out of respect for those of us that were victims of a sad system where law officers issue frivolous citations in order to generate revenue and sustain their own compensation; let's not try to sugar-coat the fact that GoToTrafficSchool is nothing more than a company seeking to profit themselves on individuals' misfortunes.

6 August 2015
Unprompted review
Rated 1 out of 5 stars

Did Not Report to DMV- now have a point on record, insurance got raised

It was quite ironic to receive this review request in my inbox today as I'm in the middle of sorting out a huge mess caused by using your company for traffic school. After receiving a letter from my car insurance company informing me of huge rate increase, it appears my completion of traffic school was not electronic sent to the DMV as your program promised and tuition included. The point was then not hidden and my insurance has been raised. The process of getting reversed and possibly saving my insurance rate is awful.

6 August 2015
Unprompted review
Rated 2 out of 5 stars

Great website, unfair charges, useless knowledge

Go To Traffic School is totally taking advantage of their captive audience, people who must take it due to court obligations or other amusement reason. The shipping charge for the paper copy of the certificate adds insult to injury. Also, I learned nothing new from having taken this course. So it was a waste of time too. I would never taken it if I didn't have to. One and only thing was ok about this business is their website which was built well and very easy to use.

6 August 2015
Unprompted review
Rated 4 out of 5 stars

Very educating.

It was very easy to take the class. All of the information you need too get started was very easy too understand. I thought the class was very thorough and informative.

5 August 2015
Unprompted review
Rated 5 out of 5 stars

very good experience

extremely convenient to do traffic school at home, but the structure makes it so that you do have pay attention and make sure your knowledge is up to date. Almost makes it worth getting a traffic ticket.

5 August 2015
Unprompted review
Rated 5 out of 5 stars

Good experience and I would recommend it to anyone.

This worked out well for me and I would recommend anyone who needs traffic school from a ticket etc. to use this service. I still feel my ticket was Very unfair but this school was a good experience. Would be good for the high school kids to use this and maybe they do for training.

5 August 2015
Unprompted review
Rated 4 out of 5 stars

Could do better

First of all , the cost and shipping options are special features.
But I feel there are few points which could be changed:
1. Referral money could be given as a credit to the credit card if they really want to save paper which is the reason they say for paying only when you refer 5 persons.
2. While taking a defensive driving for court citation is frequently done. But I had to take just for insurance premium reduction . In this case , in the application page , it still asks for a citation number which is not needed for a insurance reduction. So could have displayed a tip that enter blank or allowed to user to enter nothing in that field.

Overall it is good experience with gototrafficschool.com . I would definitely recommend to anyone needing a certificate for Insurance Reduction.

5 August 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look