Everything went as expected. I chose free shipping, which typically takes longer, yet it was shipped very promptly. The protech mats are exceptional; they are the best mats for any purpose.
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See what reviewers are saying
PAC team setup an easy to use and effective VMI online portal for all cleanroom supply. We are now easily tracking each item. PAC team monitors and replenish the inventory on a weekly basis. PAC team... See more
We purchased 5 pieces of StatPro SP2101 Low Profile Common Point Mat/Wrist Strap Ground Cord with 10mm Male Stud, 3 Meters Of the 5 pieces, 3 units were defective and were non-continuous electrica... See more
Company replied
Excellent product and on-time delivery. Very comfortable straps. Mouth area protrudes a little which makes it very comfortable. Very soft against the face too! I've ordered my second case and have enc... See more
Company details
Written by the company
Since 1973, Production Automation Corporation (PAC) has supported technical products that solve manufacturing problems. PAC is both a full-service stocking distributor, and a manufacturer's representative. Customers turn to us when they need expertise on product selection, require help sourcing an alternate/unavailable product, or when an existing supplier becomes difficult to work with. As your business grows, we're growing along with you. That means we're continually adding new product lines and brands by popular demand. With so many products and options, it's important that you find the right one. We help you decode technical data into best-case purchases in person, on the web, over the phone, or on-location at your facility.
Contact info
121 Cheshire Ln Suite 400, 55305, Minnetonka, United States
- (888) 903-0333
- info@gotopac.com
- gotopac.com
4.3
Excellent
875 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Production Automation Corporation
Hello,
We apologize that your quote requests have not been answered. If you are still in need of a quote, please forward your request to sales@gotopac.com we will get it handled for you immediately. Thank you!
meet dates.
14 February 2024
Good Service and Communication
Everyone works with us to provide the products we need at the best price
7 February 2024
Reply from Production Automation Corporation
Thank you so much for the five star review! We appreciate your business and look forward to continuing to serve you!
Great service.
3 February 2024
Reply from Production Automation Corporation
We appreciate your five star review! Thank you very much for your continued business!
Items were shipped in a reasonable…
Items were shipped in a reasonable time, packaged well and no items were missing or damaged.
26 January 2024
Reply from Production Automation Corporation
Thank you very much for your wonderful review! We appreciate your business and look forward to servicing you in the future!
Stat-Pro AW-3D80P
Bought the AW-3D80P filament drying cabinet and it showed up in short order and was well packaged and no damage. I would do it again and I just might!
30 January 2024
Reply from Production Automation Corporation
We are so happy to receive your great review! Thank you for your business and we look forward to serving you in the future!
Good price but didn't realize there was…
Good price but didn't realize there was a minimum required $ purchase requirement.
30 January 2024
The product was good quality
The product was good quality. The delivery and communication was terrible.
25 January 2024
On time, as described, no hassle.
I have been so pleased with the STATPRO dry boxes offered by PAC. They are the only ones that carry these boxes by STATPRO. The boxes always arrive well packaged and fast. I have ordered 3 and so far all 3 work as expected. I had to email PAC once for an order mix up and they replied right away. I ordered the 3rd by accident (purchasing jumped the gun), but we ended up keeping it because of the good experience with the first two and we will use it on our upcoming job. Please don't drop the STATPRO line.
9 January 2024
Reply from Production Automation Corporation
Oh, thank you so very much for your wonderful review! We are happy to hear that we have what you need! We appreciate your repeat business!
Prompt and efficient service
Prompt and efficient service! Great prices and product info
11 January 2024
Reply from Production Automation Corporation
Thank you very much for your review! We really appreciate your business and look forward to serving you in the future!
Love being a PAC customer
Love being a PAC customer! Craig and AJ are really great to work with. On multiple occasions they've been able to fulfill requests for hard-to-find parts and everything ordered is always packaged and shipped carefully. They clearly take what they do seriously no matter the size of the order and are very good about making you feel like a valued customer. I also appreciate their quick and thorough system of communication. The updates they automatically send out if/when there's a change with ship dates are very helpful - not every supplier does that. Only good things to say all around on their customer service and extensive inventory options!
15 January 2024
Unprompted review
Reply from Production Automation Corporation
Thank you so very much Alicia for your review! We appreciate your continued business and support! You guys are amazing!
Reply from Production Automation Corporation
Thank you so very much for your 5 star review! We value your business and continued support!
Just perfect.
4 January 2024
Reply from Production Automation Corporation
We truly appreciate your 5 star review! Thank you for choosing PAC and we look forward to serving you in the future!
Reply from Production Automation Corporation
Thank you for your gracious review! We are happy to hear you are pleased with your experience! Thank you for your business and let us know if we can help with any future needs!
Awful company
Non-responsive customer service. Shipping was delayed for a month after I already received a shipping estimate of next day. Will never order again.
3 January 2024
Reply from Production Automation Corporation
We apologize for your experience; we know that shipping delays are frustrating for everyone involved. After investigation, we found there was a manufacturing delay with one of our suppliers that we were not made aware of, in addition to the shipping delays due to holiday closures. A notification was sent to you by our customer service team on 12/20 about the updated ship date, and we were actually able to ship 13 days earlier than expected. Nevertheless, we strive to do better, and thank you for your feedback.
Like what I ordred
Good product, very nicely package for shipping. Got here efficiently, add a superior product than what you might find on Amazon these days.
28 December 2023
Reply from Production Automation Corporation
Many thanks for your 5-star review! It brightens our day! We are here if you need anything in the future!
Shoe Covers for use in a Cleanroom
The purchase itself went smoothly. I ordered 3 different sizes of show covers for a cleanroom. I ordered 2 boxes of each type of shoe cover. One item had to be backordered, which was clearly stated in the invoice I received by e-mail. I do wish to mention one problem with my order. The boxes I received were not clearly labeled so I don't know what size shoe cover is in each box. In addition, when I opened up the 5 boxes I received with my order, the bags of shoe covers within the box do not identify the size of the shoe covers. I found this situation problematic. I consider labeling product very important in my end of the business. Please consider a better way of sending out orders to your customers.
23 December 2023
Reply from Production Automation Corporation
Thank you so very much for bringing this to our attention! We will be addressing this and taking corrective action. We appreciate your time and your review, it helps us to improve our services.
Travis Martin took care of us as…
Travis Martin took care of us as always. this guy has been great... Shipping was faster than expected also.
21 December 2023
Reply from Production Automation Corporation
We are so happy that you had such a positive experience with PAC and Travis! Thank you for your great review!
Incorrect workstation delivered
In spite of the correct workstation size being ordered, we received a smaller unit. This caused set backs in maintaining our schedule.
16 December 2023
Reply from Production Automation Corporation
We apologize that you received the incorrect unit, we will look into this and take necessary action. We appreciate you bringing this to our attention.
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