Lack of support from the team when moving to the new system. Very disappointed with not being able to complete tasks that I need to get done due to limitations of the new UI, which worked perfectly fine beforehand.

Such a horrible experience using the new UI, cannot do a single thing we were able to do on the previous UI. No documentation. No help from the team, seems like they don't even know how to use the new platform. Also sunsetting certain features of the program with ZERO notification is appalling.

Uses Tokens even when the prompt does not respect the instructions. In other words, it's charging you money even when it generates crap. Not reliable enough.

I work with a lot of applications, but Tolstoy is one of the worst. Support is not responsive at all, I can't activate a paid plan. Getting around the application is really a superhuman task, because there are meaningless automations enabled. A completely simple case of a carousel and selecting several videos for a product, you have to go into meaninglessly hidden settings to be able to select them at all. I recommend other alternatives.

Update: the support team has been in touch and have agreed, after some analysis we carried out together, to refund the variable part of the contested invoices. Still unclear what happened but I appreciate they stepped up and recognized something was off. Still haven't decided if we'll keep using the product.

I am an early adopter of Tolstoy and I've literally loved the tool from day one and recommended it to a lot of startups. Unfortunately, the company turned out to be completely unreliable. They basically launched new plans, which are billed based on page views and this is exactly the point on which the company looses any credibility. We are using the platform for an AB test for which we recorded 2'521 visitors. In the same timeframe Tolstoy recorded an astonishing 134'000 page views. Now, granted visitors can generate more page views, we are talking about 53 average page views per user, which is obviously nonsense. We are sending a warning letter to the company to ask for thorough documentation on the said tracking and to reimburse the last invoice. I sadly can't recommend Tolsto unless they take concrete action to address this.

This tool is insane! Extremely easy to setup. We are working on bringing Tolstoys into all processes like marketing, sales, onboarding and customer support. This is the tool we have been missing for a long long time.

Amazing, amazing product - added it to my store to greet visitors and help them navigate their site. Boosted my conversion rates, and customers are loving it!

I have been using this product for the last 3 monthes and experience was great and the support really helpful 👍