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Review summary

Created with AI, based on recent reviews

Evaluating 529 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products and the efficiency of the delivery service, often noting that items arrive quickly and in excellent condition, sometimes even earlier than expected. Many appreciate the responsive and helpful customer service, which promptly addresses inquiries and provides support. However, some customers were dissatisfied with unexpected additional costs, particularly customs fees and taxes, which were not always clearly disclosed upfront. A few other people also felt that there were issues with order accuracy, such as receiving an incorrect item or an incomplete order, and some mentioned concerns about product authenticity or packaging quality.

What people talk about most

Product

Customers had positive experiences with product quality and availability. Many reviewers found products that... See more

Order

Consumers have mixed experiences with orders. Many customers report positive experiences, praising fast... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the fast shipping times, even for... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction with the... See more

Price

Users describe ambiguous interactions with price. Many reviewers express frustration with unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I gave away a really useful product to a friend and tried to buy a replacement. I had difficulties as they stop producing this model, I found it on GoSupps website and placed an order. Their response... See more

Company replied

Rated 4 out of 5 stars

Ordered some cooking items and paid 19.99 shipping for anywhere in the world, as advertised. But no one mentioned duty fees. DHL held me to random wanting more than item cost to deliver in the US. Thi... See more

Company replied

Rated 4 out of 5 stars

29/1/26 Thank you for your swift reply. Order number update as requested #2500341514. Second time ordering specific cat food that I can’t get while I’m here in the US. Ordering & shipping were ex... See more

Company replied

Rated 5 out of 5 stars

It might seem like a small thing, but being able to get something I genuinely needed (and couldn’t find anywhere else) made a big difference. I was a bit unsure at first since I hadn’t used GoSupps be... See more

Company replied


Company details

  1. Fitness and Nutrition Service

Written by the company

BIGGEST Supps Selection on Earth!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very poor communication

Very poor communication, inconsistent and incorrect feedback. Very late delivery to an incorrect address. Will never use again.

10 December 2025
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

We are truly sorry Renee to hear about this experience and we sincerely apologize for the poor communication and the delivery issues.

If you are willing, we kindly ask you to update your review with your order number so we can look into this immediately and assist you further.

Rated 5 out of 5 stars

I like how often they run promotions

I like how often they run promotions. This makes stockings very easy and affordable. Highly recommended

13 December 2025
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Klein 😊

We’re really happy to hear you enjoy our promotions and that they make stocking up easy and affordable 😄

Your recommendation truly means a lot to us and we look forward to serving you again soon 🙌

Rated 5 out of 5 stars

Apart from quality services

Apart from quality services, shipping is done fast and within the specified time. Thanks Gosupps

1 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks a lot Ian 😊

We’re glad to hear you were happy with the quality of our service and the fast on time shipping 😀

Rated 5 out of 5 stars

Thank You Very Much

Alex and the entire GoSupps.com team are super helpful and a pleasure to work with. Thank you very much

14 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much AY 😊

We’re really happy to hear that Alex and the entire GoSupps.com team made your experience a positive one and a pleasure to work with 😀

We truly appreciate your kind words and support and we look forward to serving you again very soon 🙌

Rated 1 out of 5 stars

Delivered incomplete number of items

Ordered for 4 items and received only 2 items. Order # 2500339928.
Sent email but no response

UPDATE:
received an email yesterday from GoSupps confirming they would be shipping the rest of the items. I am grateful for your swift response. Thanks

12 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

We are truly sorry Henrypat that you received only part of your order and that you did not get a response yet this is absolutely not the experience we want for you.

Thank you for sharing your order number 2500339928 our team will investigate this immediately and contact you to fix it as quickly as possible.

Rated 1 out of 5 stars

Wrong product

I got a different product than I ordered. Paid 27$ in fees to cross the border on top of what I already paid just to get the wrong product, very upsetting

13 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

=== Order Under Investigation ===

We are truly sorry Tj about receiving a different product and the extra border fees you had to pay that is definitely upsetting.

Please kindly make an edit to this review with your order number so we can investigate this immediately and make it right for you as quickly as possible.

Rated 5 out of 5 stars

Top notch shopping experience

Top notch shopping experience! Quality supplements, honest information, and really quick shipping.

9 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Suzan 😊

We are delighted to hear you had a top notch shopping experience and that you enjoyed the quality honest information and fast shipping 😀

Rated 2 out of 5 stars

When I placed my order

When I placed my order, I was not informed that I would also need to pay customs duties. I did not expect to pay such a high total price for only two lotions, including customs fees which amounted to almost half the price of my order. I was obliged to pay, it was against my free choise. If I knew I would never make such order, it didnt fit my financial means. Not satisfied...

8 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thank you for sharing your experience Marta.

We are truly sorry for the frustration caused by the unexpected customs duties and we understand how disappointing this situation can be, we would really appreciate it if you could kindly update your review with your order number so we can investigate this further and see how we can fix this for you immediately.

Rated 5 out of 5 stars

one most important thing I like about…

one most important thing I like about Gosupps is their website which is easy to navigate and use. Easy to order items compared to other websites

20 December 2025
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks a lot Billy 😊

We are really glad to hear you find our website easy to navigate and simple to use which makes ordering smooth and stress free 🖥️

Your feedback means a lot to us and we look forward to serving you again very soon 😀

Rated 3 out of 5 stars

The product Gosupp shipped is good but pricey

The product Gosupp shipped is great,well packaged. Only downside is it’s expensive compared to the original seller price (4x) but I really needed it so sacrificed. Shipping price is understandable but surprised with customs bill that I had to pay, Gosupps overcharges and should cover customs charges. My package total for everything was apx 100 for a 40 product

8 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thank you so much Margaret 😊

We are really sorry to hear about your experience and we truly understand your frustration regarding the pricing and unexpected customs charges 😔

If possible could you kindly update your review with your order number so we can investigate this further and see how we can assist and improve this experience for you 🌟

Rated 5 out of 5 stars

Products are exactly as described and…

Products are exactly as described and work great. Delivery was smooth and efficient

1 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Isha 😊

We are really happy to hear the products matched the description and worked great for you and that delivery was smooth and efficient 😀

Rated 5 out of 5 stars

Gosupps is known for quality services…

Gosupps is known for quality services starting from quality supplements, efficency in communication and quick delivery

18 December 2025
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Barack 😊

We truly appreciate your kind words about our quality supplements smooth communication and quick delivery it really means a lot to us 😀

We look forward to serving you again very soon 😃

Rated 5 out of 5 stars

Quick delivery

Quick delivery. This is the 2nd time I have received items on time. I am very impressed

5 December 2025
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Lucy 😊

We are glad to hear your items arrived on time again and that your second experience was just as smooth 😀

Your trust and kind words truly mean a lot to us and we look forward to your next order 🌟

Rated 5 out of 5 stars

Really impressed with the service

Really impressed with the service. My questions were answered quickly, and my order arrived earlier than expected. Will buy again!

25 December 2025
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Priyanka 😊

We are really happy to hear our team answered your questions quickly and that your order arrived earlier than expected 😀

We truly appreciate your support and look forward to serving you again very soon 🌟

Rated 5 out of 5 stars

Gosupps has become my go to for all my…

Gosupps has become my go to for all my supplements. Great prices and reliable products.

2 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Chikara 😊

We are happy to hear GoSupps is now your go to for supplements and that you enjoy our great prices and reliable products 😀

Your trust truly means a lot to us and we look forward to supporting your goals every time you order 🌟

Rated 5 out of 5 stars

One thing i love about Gosupps is their…

One thing i love about Gosupps is their user friendly website which is easy to navigate and make purchases. Thanks

22 December 2025
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Eve 😊

We are glad to hear you love how user friendly and easy our website is to navigate and shop on 😀

Your feedback truly means a lot to us and we look forward to your next visit 🌟

Rated 5 out of 5 stars

Brilliant delivery and product quality…

Brilliant delivery and product quality was outstanding couldn’t recommend enough

5 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Danielle 😊

We are delighted to hear you loved the delivery and found the product quality outstanding 😀

Your recommendation truly means a lot to us and we look forward to your next order 🌟

Rated 5 out of 5 stars

Quick delivery of my supplements

Quick delivery of my supplements. I love the quality and the prices. Thanks I am impressed

13 December 2025
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Vianne 😊

We are really happy to hear that your supplements arrived quickly and that you love the quality and prices 😀

Your kind words truly motivate our team and we look forward to serving you again very soon 🚀

Rated 5 out of 5 stars

My supplements was delivered on time

My supplements was delivered on time. I will order more for my family. Thanks to gosupps

28 December 2025
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Allan 😊

We are happy to hear your supplements arrived on time and we truly appreciate your trust in GoSupps We look forward to serving you and your family again soon 😀

Rated 1 out of 5 stars

Never received my order

Never received my order. Spam !!!

3 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

==== Order Number and Customer Name Not Provided ====

Kindly make an edit to this review with the order number so we can investigate, you didn't even provide your name on the review.

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