Condescending, canned responses by customer service. I asked about a $3.77 post-delivery surcharge. They said, my international package was 8 lbs instead of 5.4 lbs as shown on the label. I said, if t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They just raised there shipping to $20 a month Pro fee because I did 30 shipments in a month, lol With that said there platform is very easy to use but if you locked in to there Eco System, its ha... See more
Company replied
They suckered me back in. They approved my claim last time (although it took forever and me having to contact their offices directly), so I gave the a try again. 8 months later....here... See more
Company replied
like the convenience. dislike some of the features, getting stuck & trouble shooting
Company details
Written by the company
Shippo is a multi-carrier shipping provider that easily integrates into your workflow so you can manage and fulfill orders in one place — giving online sellers and logistics leaders more ways to maximize margins and efficiency across the entire fulfillment journey.
Shippo
Written by the company
- Deliver by design — at every stage of ecommerce complexity.
- Shippo works with the tools you already use to power shipping capabilities once exclusively reserved for retail giants. Now they’re yours, in one convenient app.
Best rates on the most carriers
Get the lowest cost on all the major carriers
Access over 85 carriers worldwide and best rates at each of them, including regional carriers others cannot provide.
Contact info
703 Market St, Suite 200, 94103, San Francisco, United States
- support@goshippo.com
- goshippo.com
3.6
Average
526 reviews
Replied to 46% of negative reviews
Typically replies within 1 week
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Great interactive service and excellent…
Great interactive service and excellent pricing
13 December 2024
got $1400+ stolen from shippo and UPS
1 January 2025
Reply from Shippo
Hi there,
Thanks for leaving us a review. After looking into your account, we found that the charge was an adjustment surcharge issued by UPS. This fee is charged when there’s a discrepancy between the shipment data provided and the actual characteristics of the package, such as weight or dimensions. Please note that these surcharge fees are passed directly from UPS and are out of Shippo's control.
UPS uses advanced technology to accurately measure and weigh shipments. If a package is heavier or larger than declared, it results in a surcharge. We understand that these charges can be unexpected and frustrating, and unfortunately, they are out of our control.
We value your trust and want to ensure a smooth shipping process for you. If you'd like, we're here to help you understand how to accurately measure and weigh your packages to prevent future surcharges. Please don’t hesitate to reach out to support@shippo.com or let us know if you need assistance with anything else.
Best,
Shippo Support
Excellent platform and easy to use
Excellent platform and easy to use. Prices are half of what they would be if you went to the carriers store. I have recommended this to many others.
16 January 2025
Easy to Use Functions
Easy to Use Functions
I do love the easy use platform but the only issue I have is that I can't see the shipping cost on the title page with all the rest of the info. This makes it more difficult to update my Resellers info. I do not like to use the excel export you offer.
16 January 2025
Timely Service, Good Shipping Rates
With Shippo I’m automatically shown a comparison of costs and delivery dates from various providers when I’m purchasing a label, and even my packages sent overseas get to their destinations on time. Much appreciated!!
16 January 2025
Good prices and fast shipping.
16 January 2025
I like that I can save addresses now so…
I like that I can save addresses now so they will pop up. I would like it if in the future, customers could easily duplicate an order to just edit and ship out again, based off original orders.
16 January 2025
Nice online multicarrier shipping app
Nice online multicarrier shipping app. I was a shipping solution integration consultant for over 15 years with FedEx Services. If your solution can be integrated with a customer order system it would be even a better solution.
14 January 2025
our go to shipping source!
16 January 2025
So easy and convenient!
13 January 2025
Price is right, ease of use BIG bonus
Makes shipping orders from multiple platforms a snap. All shipping labels being in a central location makes searching orders and repeat customers a breeze. Super friendly and easy to use for businesses of any size
16 January 2025
Straight forward user instructions
Straight forward user instructions. Easy to use. Well priced.
14 December 2024
Ease of mailing packages from my home
Ease of mailing packages from my home
And great help line
2 January 2025
Shippo is easy to use and customer…
Shippo is easy to use and customer service has been great.
2 January 2025
Easy to use with good pricing
Easy to use with good pricing. My only suggestion would be to make finding and tracking second purchases to the same address easier to find/use.
12 December 2024
Shippo compares all carriers' rates for…
Shippo compares all carriers' rates for your package in one place, and provides good discounts for all of them. It makes it easy to see all your possibilities and make the wisest choice, then just hit 'buy label' and print it. It also lets you see details about your previous labels for later reference.
One other useful feature I've found, is that when someone asks, "how much would it be to ship this item?" --even though they haven't purchased it yet, I can create a label in Shippo, tell them the price, and save it for when (/if) I'm actually ready to ship the item.
26 December 2024
Shippo is very easy to use
Shippo is very easy to use. It syncs with Square perfectly. I appreciate alerts when addresses seem not to be correct.
14 December 2024
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