Products are fine and I am happy with them. I hate the fact that Evri is the delivery service, as I have found them unreliable and stressful and only possible if one collects items ftom a shop. I li... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great prices and genuine products. I bought a Matrix Food for Soft Shampoo and Conditioner (1000ml each) for less than £50 including postage. The products came really quickly. The site is easy to nav... See more
Company replied
Very fast delivery - my order arrived within 48 hours - and good value for the item I ordered. Gorgeous Shop has a very good customer service team. I had a query about my order and received a persona... See more
Company replied
I was a bit sceptical because the particualr product that I wanted was so heavily discounted that I wondered if it could be genuine. But it's a product that I know well, and it absolutely is the genui... See more
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Company details
About Gorgeous Shop
Written by the company
We believe that by investing in professional products you will see the results that will make you feel gorgeous, inside and out.
Working directly with our luxury brands, we offer expert knowledge and advice that customers can trust and our award-winning Customer Services team are happy to help answer any queries and questions.
From cult-favourites to the latest launches, you’ll find everything from the best-loved beauty brands such as Kérastase, ELEMIS, Color Wow, Redken, St. Tropez, Weleda, and more, as well as exclusive offers, luxury free gifts and amazing giveaways!
Keep an eye on your inbox for the latest offers.
- We’re helping reduce CO2 emissions by offering delivery to EVRi ParcelShop.
- We ship your order with biodegradable pockets for added protection.
- We are paperless to avoid paper waste in orders.
- Free Delivery when you spend £25
- Dispatch & Delivery 7 Days a week
- Free Gifts and samples with your order
- More ways to pay with Apple Pay, AmazonPay, Klarna, PayPal
Discover your beauty favourites today!
Contact info
High Street, HP4 2DG, United Kingdom
- info@gorgeousshop.com
- gorgeousshop.com
4.4
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gorgeous Shop
We appreciate you taking the time to share your feedback. We are glad to hear you intended a 5-star rating.
Do let us know if you have any questions and we'll be happy to help.
Reply from Gorgeous Shop
Hello Nick,
I'm sorry to hear you're unsure of whats your order. Our customer service team will be in touch with more infomation via email.
Kind regards,
Gorgeous Shop
Prompt delivery competitive pricing
4 August 2026
Reply from Gorgeous Shop
We're so happy to hear that our delivery was prompt and our pricing was competitive for you.
Do let us know if you have any questions and we'll be happy to help.
Parcel Not Delivered
Until I receive my parcel, I cannot really say much more. The staff have been responsive in raising the issue. However it's been over a week now and still nothing. So I am becoming increasingly frustrated and concerned if I ever will receive it.
If I do perhaps I will update from there, however after this and being my first time using the company I'm not filled with confidence.
5 August 2026
Reply from Gorgeous Shop
Hello Tashaka,
We are truly sorry to hear about the delay in receiving your parcel and the frustration this has caused, especially as a first-time customer.
We understand your concern and appreciate you bringing this to our attention and this has been raised with the relevent teams to ensure situations like this are avoided as much as possible.
I've taken a look and can see that our Customer Service team has now resovled this for you.
Do let us know if you have any questions and we'll be happy to help.
Kind regards,
Gorgeous Shop
My order came really quickly.
My order came really quickly.
Packaging excellent.
Love Kerastase. There is such a good variety to order from.
3 August 2026
Reply from Gorgeous Shop
We're delighted to hear that your order arrived quickly and that you were pleased with the excellent packaging! It's wonderful to know you love Kerastase and appreciate the variety we offer.
Do let us know if you have any questions and we'll be happy to help.
Great customer service but awful courier l
Ordering and return system great, rapid response to my email. Would be 5 stars but the order was delivered a week late and had to be returned because of your awful couriers Evri
2 August 2026
Reply from Gorgeous Shop
We appreciate your positive feedback regarding our ordering system and email response time. We sincerely apologize for the delayed delivery and the inconvenience caused by the courier service, leading to the return. We are actively reviewing our delivery partners to prevent such issues in the future.
Do let us know if you have any questions and we'll be happy to help.
Reply from Gorgeous Shop
We're delighted to hear that you appreciated our good pricing, clear communication, and safe, fast delivery! Thank you for your positive feedback.
Do let us know if you have any questions and we'll be happy to help.
Prices great but you never get the product
Prices and selection are great, BUT Gorgeous Shop has standardised on Evri to deliver. The products never arrive. My package took 12 days of complaining to try to get replacement as Evri lost it, the only option from Gorgeous Shop was to use Evri Next Day for the replacement, that was lost too. Took 2 weeks a lot of pain and effort and still no product. Now ordered at at Allbeauty instead
12 August 2026
Unprompted review
Reply from Gorgeous Shop
Hi Steve,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about the difficulties you experienced with your order. We completely understand how frustrating it must have been to experience delays with both the original parcel and the subsequent replacement.
While the vast majority of our orders are delivered successfully within the expected timeframe, we recognise that this does not lessen the impact when things go wrong. We’re particularly disappointed that, on this occasion, we were unable to provide the straightforward service you expected from us.
We’re sorry that this experience has left you feeling unable to shop with us again, and we appreciate you giving us the opportunity to put things right.
Kind regards,
Gorgeous Shop
Reply from Gorgeous Shop
We're delighted to hear that you found our product to be a good value and that your delivery was quick. Your positive feedback is greatly appreciated!
Do let us know if you have any questions and we'll be happy to help.
Reply from Gorgeous Shop
We're delighted to hear that your order arrived quickly and that you were pleased with the price. Thank you for your positive feedback!
Do let us know if you have any questions and we'll be happy to help.
Reply from Gorgeous Shop
Thank you for your review, we're please to hear you're happy with our service.
Very pleased
Very pleased, an excellent solid shampoo, which smells great and provide plenty of lather.
Very quickly delivered too !.
1 August 2026
Reply from Gorgeous Shop
We're so pleased to hear that you're enjoying our solid shampoo and its lovely scent, and that it provides plenty of lather! It's also wonderful to know that your order arrived quickly.
Do let us know if you have any questions and we'll be happy to help.
The product was not packaged correctly…
The product was not packaged correctly and was damaged
1 August 2026
Reply from Gorgeous Shop
Hello Jackie,
Thank you for taking the time to leave your review.
We’re really sorry to hear that your product arrived damaged and that the packaging wasn’t sufficient to protect it during transit.
We completely understand how disappointing this must have been, and we’re reviewing our packaging processes to help prevent issues like this from happening again.
Thank you for bringing this to our attention, and we hope we can provide a much better experience for you in the future.
Kind regards,
Gorgeous Shop
Fast postage and grest products
31 July 2026
Reply from Gorgeous Shop
We are so glad to hear you appreciate our quick postage and the quality of our products. Thank you for your wonderful feedback!
Do let us know if you have any questions and we'll be happy to help.
Got the products I ordered delivered…
Got the products I ordered delivered really quickly and also at a good price
31 July 2026
Reply from Gorgeous Shop
We're so glad you received your products quickly and at a good price! Thanks for sharing your positive experience.
Do let us know if you have any questions and we'll be happy to help.
Brilliant service
Brilliant service, quick del8veryand quality, genuine products (as always)
31 July 2026
Reply from Gorgeous Shop
We're so pleased to hear you consistently receive brilliant service, quick delivery, and genuine quality products! Thank you for sharing your positive feedback.
Do let us know if you have any questions and we'll be happy to help.
Reply from Gorgeous Shop
We're so pleased to hear that you found the ordering process easy and that your item arrived quickly. Thank you for your positive feedback!
Do let us know if you have any questions and we'll be happy to help.
Excellent service and good prices.
Excellent service and good prices.
Never any complaints from me for this company!
27 July 2026
Reply from Gorgeous Shop
We're so happy to hear you've consistently had excellent service and good prices with us! Thank you for your kind words.
Do let us know if you have any questions and we'll be happy to help.
Super fast service and emails to notify…
Super fast service and emails to notify of order progress.
31 July 2026
Reply from Gorgeous Shop
We're so pleased to hear that you experienced super fast service and appreciated the email updates on your order's progress. Thank you for your kind words!
Do let us know if you have any questions and we'll be happy to help.
Reply from Gorgeous Shop
We're delighted to hear that you received good service and that your order arrived on time. We appreciate your positive feedback!
Do let us know if you have any questions and we'll be happy to help.
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