Gordon Max logo
Visit website

Gordon Max Reviews 

2
•
TrustScore 3 out of 5

2.9

Shopping & Fashion
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Shopping & Fashion

Written by the company

Gordon Max has been fostering the changes within the diamond industry, breaking traditions and creating a green alternative. With 13 years experience in this industry, we provide clients with only the highest quality Cultured Diamonds and Simulated Diamonds, laboratory grown from Europe. Using innovative and proprietary science, the result is equivalent to D-Colour and flawless grade mined diamonds. Every Gordon Max products are skillfully hand-cut and hand-polished to ensure maximum reflection and refraction of light for brilliance and fire. The best repertoire of brilliance set in the finest of elements. At Gordon Max, we offer you a world of sparkling possibilities

Contact info

2.9

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(2)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Fake ring

May 13, 2025 I purchased a sapphire ring. Sale price 2,639.40, regu4,399.00. It is fake. I took it to a jewelers in Canada. It couldn't even be sized. My advise is don't buy jewelry in Asia. More scammed than legit companies.

13 May 2025
Unprompted review
Gordon Max logo

Reply from Gordon Max

Hi Myrna,

Thank you for sharing your feedback. We are sorry to hear about your experience and the frustration regarding your sapphire ring.

We would like to clarify that our collections feature eco-diamonds and cultured gems, which are lab-grown stones. While they share the same physical and chemical properties as mined stones, they are classified as lab-created rather than 'natural.' Our staff aims to provide full transparency regarding these origins during the selection process.

Regarding the sizing issue, we would like to understand more about the feedback from the jeweler in Canada to see how we can assist. Please reach out to us directly so we can resolve this for you. Thank you for sharing your feedback. We are sorry to hear about your experience and the frustration regarding your sapphire ring.

We would like to clarify that our collections feature eco-diamonds and cultured gems, which are lab-grown stones. While they share the same physical and chemical properties as mined stones, they are classified as lab-created rather than 'natural.' Our staff aims to provide full transparency regarding these origins during the selection process.

Regarding the sizing issue, we would like to understand more about the feedback from the jeweler in Canada to see how we can assist. Please reach out to us directly so we can resolve this for you. https://gordonmax.com/schedule-an-appointment/

Rated 1 out of 5 stars

False advertising and dishonourable

False advertising. Put a 30% promo code on the pages of some products. I inserted and the total reflected a 30% discount. But i didn't complete my transaction for various reasons. The next day I saw that the code was still there. To cut a long story short SA then tried to sell me a more expensive item at their physical store.. i mentioned the 30% online, they said it is a glitch (excuse me, a decent company will just honour it). I still saw it online. A few days later it was still there, but it didn;rt work anymore.. = the discount wouldn't be reflected in the final total. So I complained to Gordon Max. They have taken off the code completely and refused to honour this false advertising. However, i have the photo taken and with the time stamp. Please feel free to contact me.

I know they are in the business of fake diamonds, but come on, fake advertising too?

How do I trust a company like this?

13 April 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look