Absolutely fantastic service from start to finish! The team was professional, friendly and incredibly helpful. Everything was handled carefully and efficiently, and the whole process was smooth and st... See more
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I booked and paid £216 for a simple job: collect one palletised writing desk in Swanley and deliver it to a gallery in St James's, 22 miles. Their own booking confirmation describes this as one... See more
I've utilized the services of many removal companies over the years, and I must say, from my experience this company stands out as the best in the U.K. The team is not only charismatic but also goes a... See more
They went above and beyond to make sure everything was done on-time. I really appreciated how reliable they were as I was dealing with a time sensitive situation with my lease ending.
Company details
Written by the company
Hello and welcome to Goody Van's official Trustpilot account. We are delighted to have the opportunity to serve you and to give you a smooth and stress-free removal experience. Goody Van is not your typical removal company. With years of industry experience under our belt, we pride ourselves on offering a superior level of service, coupled with a commitment to treating your belongings with the utmost care. We understand how much you value your possessions, and that's why we treat them as if they were our own. Here at Goody Van, our wide array of services are designed to meet the unique needs of each client. We specialise in both residential and commercial removals, offering everything from packing, loading, transportation, to unloading and unpacking at your new destination. For those who need a little extra help, we also offer professional packing services to ensure the safety and security of your goods during transit. Our team of trained professionals is known for their friendliness, efficiency, and meticulous attention to detail. But what truly sets us apart is our commitment to transparency and customer satisfaction. We believe in clear communication and offer no hidden charges, delivering what we promise - a reliable, efficient, and hassle-free removal service at a competitive price. Customer feedback is incredibly important to us, and we consistently strive to improve and refine our services based on your insights. So please, feel free to share your Goody Van experience here on Trustpilot. Your thoughts and feedback not only help us serve you better but also provide valuable insights to others looking for reliable removal services. We’re excited to move you forward! With gratitude, The Goody Van Team
Contact info
89B Allfarthing Lane, SW182AS, London, United Kingdom
- 08000016171
- Support@goodyvan.com
- goodyvan.com
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Absolutely fantastic service from start…
Absolutely fantastic service from start to finish! The team was professional, friendly and incredibly helpful. Everything was handled carefully and efficiently, and the whole process was smooth and stress-free. Excellent communication and great value for money. I would definitely recommend this company to anyone looking for a reliable moving and transport service! ⭐⭐⭐⭐⭐
£474 to move one desk 22 miles — then it arrived damaged and they refused all responsibility
I booked and paid £216 for a simple job: collect one palletised writing desk in Swanley and deliver it to a gallery in St James's, 22 miles. Their own booking confirmation describes this as one service for one price, "payment received".
When the desk arrived at the collection point a day early — something their own Czech booking agent had been warned about in advance — they demanded a further £300 for overnight storage, then "reduced" it to £158, which I paid under protest to prevent the goods being refused. Their invoice describes this £158 as "extra hours", contradicting their own explanation that it was a "separate transport". They then contacted my customer, the receiving gallery, directly and took another £100 from them for storage — storage their representative had earlier promised in writing would be free. Total: £474 for one desk across London. For comparison, the entire 1,400 km transport from Prague to the UK cost less.
The desk was handed to them undamaged and professionally packed — their driver signed the CMR consignment note without any reservation. It arrived with a drawer front torn from its fixings. Their response: first "we received it in this condition", then, when shown their driver's signature, "we couldn't see inside the packaging". They refused to cover the repair and never provided the Goods in Transit insurance details they advertise with every booking. A formal Letter Before Action is pending, so far without any response.
Their website says "no hidden charges — the price you see is the price you pay". My documented experience says otherwise. Court proceedings are now being prepared. Avoid, or get every single scenario priced in writing before you hand them your goods.
fantastic team
fantastic team! job done with care and very helpful staff. on time and pros at what they do! Highly recommended if you look to have a hassle free move!
Very good experience
Faz and Ali were great! They came to see our property prior to booking and were able to advise us on the correct size van to book. They turned up on moving out day and made the move so easy. Would highly recommend!
I've utilized the services of many…
I've utilized the services of many removal companies over the years, and I must say, from my experience this company stands out as the best in the U.K. The team is not only charismatic but also goes above and beyond to deliver an exceptional service. Their efficiency and speed are remarkable, making the entire process seamless and stress-free.
Great service ,so professional !
Great service ,so professional !
thank you so much guys I really appreciate it
Cheap price and Excellent Job
Cheap price and Excellent Job. Mo was super helpful and very professional.
Exceptional service from start to…
Exceptional service from start to finish! The removal team was punctual, efficient, and handled our belongings with great care. Communication was top-notch, making the entire process smooth. Highly recommend this removal company for a stress-free move!
Very reliable service and friendly…
Very reliable service and friendly people
Great service
Great service! I would definitely use them again and recommend to people, very helpful and organised and quick at the job.
Thanks to their amazing service once again
If you looking for stress free moving…
If you looking for stress free moving pick goody van
They went above and beyond to make sure…
They went above and beyond to make sure everything was done on-time. I really appreciated how reliable they were as I was dealing with a time sensitive situation with my lease ending.
Professional and friendly
Had great experience when using the service. Super professional and friendly service. Would recommend and will be a returning customer!
Excellent service and punctuality!
Excellent service and punctuality!
Arrived on time and all the items were delivered safely!!
Highly recommend!
Canny experience
They moved my stuff from London to Newcastle. So friendly, punctual and responsible. The price was even cheaper than other companies. It was a canny experience. I highly recommend them.
Great service
Great service, friendly and professional company. They did an amazing job with my furniture. The team was professional, efficient, and exceeded my expectations. I highly recommend.
Stress free moving
Very good service. The driver was helpful, friendly and on time.
Very professional and hard working…
Very professional and hard working people I personally highly recommend them
The staff was professional
The staff was professional
They arrived in time, helped with the loading/unloading. They were respectful and removed shoes before entering the house. All in all, awesome service.
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