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Goodwill Car Donations Reviews 

1,171
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 354 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and efficient customer service representatives, noting that the entire vehicle donation process is extremely smooth, straightforward, and completely stress-free from start to finish. People also highlight the incredibly prompt response times after submitting online forms, alongside courteous tow truck drivers who always arrive right on schedule and handle everything professionally. However, some customers also noted occasional issues with the third-party towing companies, mentioning poor communication gaps or unexpected scheduling difficulties regarding pickup times. A few people also experienced unhelpful or unprofessional behavior from specific drivers during the vehicle pickup appointment.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the fast response times and efficient vehicle... See more

Staff

Customers had positive experiences with staff, frequently noting that telephone representatives and tow truck... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an overall stress-free, convenient,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick follow-ups,... See more

Response time

Users describe positive interactions with response time, highlighting amazing online follow-ups and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is one of the easiest and fastest ways to donate a vehicle that is no longer needed. They called within minutes after submitting the donation online and the very next day, the tow truck was here... See more

Company replied

Rated 5 out of 5 stars

The driver was extremely helpful and supportive during the visit. He made the transaction easy and simple. No stress. My entire involvement took less than 10 minutes, and then he and his assistant too... See more

Company replied

Rated 5 out of 5 stars

Customer service was excellent — fast, friendly, and easy from the very first call. The team at Goodwill Car Donations made the whole process simple and stress‑free. They answered questions quickly, h... See more

Company replied

Rated 5 out of 5 stars

This company hung in there by attempting to pick up our Cherokee Jeep 3 times before coming back to accomplish the task. We appreciate their acceptance of rescheduling the pick up 3 times. They have... See more

Company replied


Company details

  1. Charity
  2. Donations Center
  3. Non-Profit Organization
  4. Towing Service

About Goodwill Car Donations

Written by the company

Turn Your Old Vehicle Into a Life-Changing Opportunity

Goodwill Car Donations makes it easy to donate your car, truck, boat, motorcycle, RV, or almost any other vehicle and turn something you no longer need into real opportunity for people in your community. Proceeds from every donation go directly toward funding job training, career counseling, and employment services provided by local Goodwill organizations across the country.

For over 100 years, Goodwill has been one of America's most trusted nonprofits, helping individuals overcome barriers, gain new skills, and find meaningful work. When you donate your vehicle, you become part of that mission. You help someone take a step toward independence, stability, and a brighter future.

Most Vehicles in Most Conditions

Whether your vehicle is running or not, chances are we can take it. We accept cars, trucks, SUVs, vans, motorcycles, scooters, boats, jet skis, RVs, campers, trailers, golf carts, ATVs, and more. If you're not sure whether your vehicle qualifies, just give us a call and we'll be happy to help.

The Process Is Simple and Free

Donating your vehicle takes just three steps. You contact us online or by phone, we schedule a fast, free pickup at a time and place that works for you, and we handle all the paperwork from there. After your vehicle is sold, you receive an IRS tax-deductible receipt. There is no cost to you and no DMV hassles.

Proudly Serving All 50 States

We partner with certified IRS 501(c)(3) Goodwill member organizations nationwide, so your donation benefits your own local community. Whether you're in a major city or a rural area, we're here to make giving back as easy and rewarding as possible.

Your unused vehicle has more value than you think. The proceeds from its sale go toward building stronger communities, one donation at a time.

Donate Your Vehicle
Call (866) 233-8586

Our Promise to You

Written by the company

Your generosity deserves our very best, every single time.
You chose to give, and that means everything to us. We've built our entire process around making your experience fast, friendly, and hassle-free. You'll always have a real person to talk to - someone who listens and genuinely cares about doing right by you. We're always working to be better because you deserve an experience that feels as good as the impact you're making.

Free Pickup, Guaranteed

Free Pickup, Every Time.

We believe donating your vehicle shouldn't cost you a thing. When we say free pickup, we mean it. No towing fees, no hidden charges, nothing out of pocket. Every donation we accept includes free vehicle pickup, scheduled at your convenience. All you have to do is say yes.

Contact info

Turn Your Car Into Real Opportunity

Support job training in your community. Free pickup, tax deductible.

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,171)

353 reviews in the last 12 months

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Rated 5 out of 5 stars

Very quick response

Very quick response, and very quick to come out to pick up my vehicle

1 June 2026
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Reply from Goodwill Car Donations

Hi Lisa! Thank you so much for your Nissan Pathfinder donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Super easy process

Super easy process! I got a call from the towing company the same day I called Goodwill. Was able in schedule within a few days and the tow driver showed up on time. He promptly provided the receipt and was able to tow the car in a few minutes!

1 June 2026
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Reply from Goodwill Car Donations

Hi Jeffrey! Thank you so much for your Nissan Maxima donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 4 out of 5 stars

Your process was very "user friendly." …

Your process was very "user friendly." Everyone was helpful and prompt at every stage of the process. The tow truck driver who came to pick up my vehicle arrived on site right on time--to the minute-- and took care of the whole process within about six minutes. I was sorry to see my car go, but I take comfort in knowing that it may ultimately do some good for people who need it.

1 June 2026
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Reply from Goodwill Car Donations

Hi Steven! Thank you so much for your Volvo S60 donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

The car was picked up in a professional…

The car was picked up in a professional and expeditous manner. The tow truck driver was courteous and a Goodwill representative kept in contact to make sure of a smooth transition.

21 May 2026
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Reply from Goodwill Car Donations

Hi David! Thank you so much for your GMC Terrain donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Excellent communication and fast…

Excellent communication and fast service. Thanks!

30 May 2026
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Reply from Goodwill Car Donations

Hi Justice! Thank you so much for your Ford Escape donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 4 out of 5 stars

Fast and easy

19 May 2026
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Reply from Goodwill Car Donations

Hi Christian! Thank you so much for your Hyundai Sonata donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

The tow drunk driver was SO nice and…

The tow drunk driver was SO nice and helpful!

25 May 2026
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Reply from Goodwill Car Donations

Hi Natalie! Thank you so much for your Mercedes-Benz M Class donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Great experience especially with pickup…

Great experience especially with pickup driver

18 May 2026
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Reply from Goodwill Car Donations

Hi Zhaleh! Thank you so much for your Pontiac Vibe donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Easy and straightforward

Easy and straightforward with understandable directions. Towing company was on time and professional.

23 May 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Thomas! Thank you so much for the Mercedes-Benz C-Class donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Everyone I dealt with on the phone was…

Everyone I dealt with on the phone was very helpful and polite. Driver of the flatbed truck picking up my donated truck was earlier than I expected and was very professional. No glitches at all in any part of the transaction!

8 May 2026
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Reply from Goodwill Car Donations

Hi William! Thank you so much for your Ford Ranger donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Quick and easy

Quick and easy. You made it completely painless.

22 May 2026
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Reply from Goodwill Car Donations

Thank you so much for your Nissan Murano donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Quick pick up

Quick pick up. Great communication. Easy and friendly.

15 May 2026
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Reply from Goodwill Car Donations

Hi Robin! Thank you so much for your Fiat 500 donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Everyone involved

I did everything on the phone and in person.

13 May 2026
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Reply from Goodwill Car Donations

Hi John! Thank you so much for your Dodge Durango donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Very nice gentleman

Very nice gentleman

20 May 2026
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Reply from Goodwill Car Donations

Hi Athina! Thank you so much for your BMW 7-SERIES donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service. So thankful for the speed and great customer service.

19 May 2026
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Reply from Goodwill Car Donations

Hi Jamie! Thank you so much for your Honda Pilot donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 4 out of 5 stars

Making the donation was 5 stars

Making the donation was 5 stars. Car pickup was not good since I had to wait all day and pickup was not until 6PM.

19 May 2026
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Reply from Goodwill Car Donations

Hi Joseph! Thank you so much for your Toyota C-HR donation and for taking the time to leave us a review. We're very glad to hear the donation process itself was a 5-star experience. That said, we do apologize for the inconvenience and long wait on pickup day. We understand how frustrating it can be to wait around all day, especially when the pickup ends up happening later in the evening.

We truly appreciate your patience and your support of our organization. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

On time

On time. Respectful.

11 May 2026
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Reply from Goodwill Car Donations

Hi Emily! Thank you so much for your Honda Pilot donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Great service

Great customer service

1 May 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Vincent! Thank you so much for your Chevrolet Impala donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

On making the phone call

On making the phone call, the Goodwill customer service representative has been very courteous, She walked me through the process and proceeded to connect me to the Auto car donation.
The pickup was timely as well...
Thank you Good Will

9 May 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Denese! Thank you so much for your Ford E350 donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Everything went well

Everything went well, but we need a receipt for tax purposes. Many thanks.
S.R.

8 May 2026
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Reply from Goodwill Car Donations

Hi Sophie! Thank you so much for your Honda Accord donation and for leaving such a kind review. We're glad to hear you had an excellent experience. I'll have someone from our team reach out to you today to make sure you have everything you need. Thanks again, and we hope you have a lovely day!

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