While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

1.0

Bad

TrustScore 1 out of 5

964 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful customer services

I ordered. 2 dogs beds the same colour different sizes they sent the correct sizes but 2 different colours
I want to return the wrong one but they won’t allow and offered £4 compensation
There was also no care or washing instructions included so how am I meant to look after them
They state 14 day money back but they will not honour this and it took from 27th November until 23rd December before I received m order Do not deal with this company !!!

31 December 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a flapping bird for my cat.it…

I ordered a flapping bird for my cat.it was suposed to flap its wings and chirp it was rechargable so my could play with it on his own ,but the wrong bird was sent .just a static bird that did nothing.i waned to exchange it for the right one that i paid for.but no.

25 September 2024
Unprompted review
Rated 1 out of 5 stars

AVOID THIS DREADFUL COMPANY, WHAT A SCAM!!!!

If I could give this company -10 I would. I write this review on behalf of a friend. She ordered a dress, it didn't fit. The company do not rake returns as they say you have to return to China, which they say will be expensive. They offer a compensation of £2 ( which the customer support representative says they will pay out of their salary!!! 🤔) They advise you to give the item to a friend or family 🙄. The item was made of very inferior material, poor fitting and looked dreadful. Total scam of a company who should not be selling in the UK. Avoid at all costs, unless you want to lose your money!!! Beware as connected to similar companies selling the same items. AVOID AT ALL COST!!!

30 August 2024
Unprompted review
Rated 1 out of 5 stars

Sadly no return allowed

Sadly no return allowed! I ordered a dress and trousers and they neither fit. The dress didn't look anything like it did on the model - I'm a small in all makes (ie Amazon clothes) and the elasticated top was tight, the skirt voluminous and the material shiny. On the photo it looked like a soft cotton?! The trousers were so long in the body they came up to my bust line.
Their email support suggested I'd ordered the wrong size, but then sent an email this morning to say they couldn't refund and I shouId give them to a friend.

26 August 2024
Unprompted review
Rated 1 out of 5 stars

Bad experience!

Bad experience!
I have got a card from Goodtimes like a gift from a friend and normally it should be valid 3 years beginning with the date when he bought it.
I was with this card after one year to an restaurant and it was no more valid because they changed the name from "Goodtimes " to "Gogift".
So they force me now to use that value on their web site shop were they have products at two or three times prices than normal.
I just want the money back,not to be forced to buy something what I don't need.
And it is not normal to happen this kind of things.

12 June 2019
Unprompted review
Show reviews in all languages. (964 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look