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GoodRx Reviews 3,101

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 321 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the significant savings on prescription costs, often finding prices much lower than through insurance. Customers frequently mention the ease and speed of the prescription process, with many able to pick up medications quickly at local pharmacies. The service is often described as a lifesaver for those without insurance or facing high out-of-pocket costs. However, some people were dissatisfied with customer service, reporting difficulties reaching live assistance and experiencing long wait times for responses. There are also concerns about the response time from the company, with some users noting a lack of communication or delayed follow-ups, especially when issues arise with pharmacies or prescription details.

What people talk about most

Price

Customers consistently note ambiguous experiences with price. While many reviewers praise significant... See more

Service

Consumers find service to be ambiguous, with many reporting significant dissatisfaction. Reviewers frequently... See more

Customer service

Users describe negative interactions with customer service, often citing incompetence and unresponsiveness.... See more

Product

Reviewers highlight ambiguous aspects of product. While some customers appreciate the comprehensive... See more

Response time

People report negative experiences with response times, often describing them as slow and unhelpful. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

What have they done to advertising? What does a cowgirl , a horse and gosh knows what else they have in it, but it’s the most stupid commercial I have seen for a good company. Advertise straightforwar... See more

Company replied

Rated 4 out of 5 stars

I downloaded medicine coupons from Good RX's website planning on paying the dollar amount listed on the coupon. When I went to the pharmacy the rep. told me not to plan on paying that amount. Went... See more

Company replied

Rated 3 out of 5 stars

While the GoodRx process with the Safeway Pharmacy has always been good the process for redeeming accumulated reward points is a nightmare. It is apparently administered by a 3rd party company called... See more

Company replied

Rated 3 out of 5 stars

Video check ins are not scheduled in advance and because i missed the check in call, the prescription was canceled. No advance notice provided and no coordination fie scheduling. Tried calling custome... See more

Company replied


Company details

  1. Pharmacy

About GoodRx

Written by the company

GoodRx is fast, free, and easy to use

Written by the company

We believe everyone deserves convenient and affordable healthcare. Our mission is to build better ways for people to find the right care at the best price. Since 2011, we’ve helped Americans save over $85 billion on prescriptions. Check GoodRx to compare prices, get free coupons, and save up to 80% at your local pharmacy.

Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

5-star
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Rated 4 out of 5 stars

Coupon code when processed by…

Coupon code when processed by pharmacist lowered price but pharmacist did not honor GoodRx coupon price (it was $12 higher.)

11 December 2025
GoodRx logo

Reply from GoodRx

We're sorry to hear this, Oliver. Please give our GoodRx support team a call at 888-799-2553, so they can contact the pharmacy regarding the price discrepancy. They're available Mon-Sun, from 6 AM to 9 PM CT.

Rated 1 out of 5 stars

Will not be using this service again

Will not be using this service again. I had been sick for a week and tried everything—over-the-counter meds and even an IV. I kept getting worse and clearly needed an antibiotic. The doctor told me it was “just viral” without running a single test. How can you diagnose anything just by looking at someone? At what point do you actually listen to the patient?

If OTC meds haven’t worked for a week and symptoms are getting worse, why would they suddenly start helping now? Are doctors just handing out degrees like candy?

I was about to go on a cruise and ended up spending the first two days sick in bed. When I finally got to see a real doctor, I was given an antibiotic and felt better the very next day.

Do not use this service. Their doctors don’t help you—they just take your money.

28 November 2025
Unprompted review
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Reply from GoodRx

Thank you for reaching out, Wendy. We are always looking to improve our services, so we appreciate your feedback and are sorry to hear about your recent experience. We have located your appointment in our system and have initiated a refund. Refunds typically take 5 to 10 business days to appear, depending on your bank’s processing times. If you need any further assistance please give us a call at 888-799-2553. We'd be happy to help!

Rated 1 out of 5 stars

The company gives you false…

The company gives you false representation that you will only pay $199 for wagovy and 39 for membership. What they don’t tell you that you also have to pay the pharmacy. You are paying $199 just for them to write the prescription. I ended up paying $437 when I could had a prescription written much less while Costco has a 199 cost special for .25 and .50. Please go somewhere else or do research and find out if the cost they say for meds is just for prescription writing or for the cost of weight loss drug.

6 December 2025
Unprompted review
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Reply from GoodRx

Thank you for taking the time to reach out, Sandra. The advertised price of $199 is associated with a manufacturer coupon on our website that is subject to terms and conditions dictated by the manufacturer, which is outside our direct control. For the inconvenience, we have gone ahead and refunded your subscription fee. Please note that the refund will take 5-10 business days depending upon your bank. For additional support, we encourage you to contact us at 1-855-526-3318.

Rated 5 out of 5 stars

Very helpful and saved me a lot of…

Very helpful and saved me a lot of money on an expensive medicine.

4 December 2025
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Reply from GoodRx

We are thrilled to hear we have been able to help you save, Patricia; we hope you get to put some of those savings towards something fun!

Rated 5 out of 5 stars

Good rx has been very helpful and has…

Good rx has been very helpful and has saved quite a bit on my medicines has helped to the point I wouldn't even be able to afford at times and Good rx helped tremendously.

3 December 2025
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Reply from GoodRx

We're grateful we can be of assistance and help make your medications more affordable, Jo. We hope you are doing well!

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. I've spent a few days trying to get an antibiotic from a doc. Instead I got steroids. I'm a nurse. I knew I needed an antibiotic, and they refused to give me one. I only tried so hard with them because I had subscribed to their service. I finally went to call-on-doc. Super easy service. You don't have to video/speak to anyone. All you have to do is fill out a form and what med you want then pay. It's full proof, so if you know what you need use anything but goodrx. Goodrx telehealth is a horrible service. I can't believe after this experience that all of these reviews for them are legit. Not worried people will figure out not to use them.

25 November 2025
Unprompted review
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Reply from GoodRx

We appreciate your GoodRx Care feedback and will forward it to the appropriate team. We can confirm that your completed visit has been refunded, as part of our 100% satisfaction guarantee.

Rated 5 out of 5 stars

Helping the people

Giving the best prices on prescription medication for people with no insurance.

20 November 2025
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Reply from GoodRx

We're thrilled you are finding great prices, David!

Rated 1 out of 5 stars

ABSOLUTE GARBAGE.

If I could leave less than one star, I would. They advertise fast, easy and hassle free prescription refills? THAT IS AN OUTRIGHT LIE. THEY TAKE FOREVER, THEY DON'T RESPOND TO YOU AND THEY DON'T LISTEN TO YOU. WHEN IT COMES TO TELEHEALTH, THEY ARE GARBAGE.

21 November 2025
Unprompted review
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Reply from GoodRx

Thank you for bringing this matter to our attention, Geoffrey. We apologize for any inconvenience caused. In line with our 100% satisfaction guarantee, we have processed a refund for your visit fee.

Rated 5 out of 5 stars

This company is literally a life saver

This company is literally a life saver!
I have no insurance and I am a diabetic, have serious allergies and I also use an inhaler due to lung damage from mold.
If not for your company I would not be able to afford my prescriptions.
Thank you so very much!!

21 November 2025
GoodRx logo

Reply from GoodRx

We're so thankful we can help make your inhaler, and other medications, more accessible, Jennifer. We appreciate your review and hope you are doing well!

Rated 4 out of 5 stars

I had a coupon for $18.99…

I had a coupon for $18.99 and when Safeway tried to run it it didn't work. I don't know if the error was on their end or yours. I had to spend over $10 more on my Rx. That was very frustrating. Otherwise I've had nothing but good experiences with you!

17 November 2025
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Reply from GoodRx

Thank you for taking the time to provide us with your feedback, Dallas. We have forwarded your experience to our support team, and they’ll be in touch with you via email soon.

Rated 5 out of 5 stars

I didn’t know If it really worked but…

I didn’t know If it really worked but my first time using Good RX and it saved me $45 dollars. It’s really a lifesaver. After that I downloaded the app. I’ll always use it going forward and I’m singing its praises to everyone I know. Thanks GoodRX!!!

13 November 2025
Unprompted review
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Reply from GoodRx

You're very welcome, Kameka! We're glad you found yourself some savings. 🤩

Rated 5 out of 5 stars

Convenient and Inexpensive

Into my third week of being laid off, no insurance and I definietly needed medical care. Answered about 20 very specific questions, and within approximately 10 minutes, I had the precription I needed sent to my local pharmacy. Totally saved me from having to go to ER or Urgent Care, neither of which I could afford right now.

13 November 2025
Unprompted review
GoodRx logo

Reply from GoodRx

We're happy to make the process easy for you, Sarah! 💛

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