Good Life Sorted Reviews 

259
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the assigned helpers are wonderfully kind, professional, and always arrive on time to assist with various daily tasks. Many individuals note that these supportive companions quickly become trusted friends who go above and beyond to bring joy and comfort. People appreciate how thoroughly the management team takes time to understand individual requirements and match suitable helpers accordingly. Reviewers emphasize that this wonderful service significantly reduces the stress of finding reliable home assistance. Consumers also highlight the regular check-ins from the approachable office staff, which ensures everyone feels fully supported.

What people talk about most

Staff

Consumers find staff to be exceptionally caring, friendly, and reliable, expressing deep satisfaction with... See more

Service

Customers expressed great satisfaction with the service, highlighting that helpers are exceptionally caring,... See more

Customer service

Users describe positive interactions with customer service, noting that people are easy to contact and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good Life Sorted to me are the best Company and employees I could wish for my mother, who isn’t the easiest of people and 100 years young. Jasmine was always respectful, on time and extremely helpful... See more

Rated 5 out of 5 stars

This has been a life saver for my family member. The care understanding and support is outstanding. Helping him stay in his home. The social Services care is very vague expensive and not understandi... See more

Rated 5 out of 5 stars

Goodlife sorted have made a big difference to our family. Mum has help several times a week from Joy & Teresa who are very reliable and trustworthy. They have given me their contact number and are... See more

Rated 5 out of 5 stars

I am really pleased that I went with Good Life Sorted, the Companion they allocated to me for my wife's care has been excellent. A mature lady who understands what is required and can entertain my wi... See more


Company details

  1. Home Help Service
  2. Home Help Service Agency
  3. Aged Care

Written by the company

Good Life Sorted provides affordable home help services and companionship to elderly people, enabling them to live independently at home. We connect friendly local 'Helpers' who have been vetted, trained and insured with older people to provide a range of services including cleaning and laundry, shopping and errands, meal preparation, medication reminders and transport. We currently operate across Dorset and Hampshire in the south of England.


Contact info

4.8

Excellent

TrustScore 5 out of 5

259 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(259)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Genuinely caring

My mum's Good Life Sorted helper Jo has been with her since 2021. When Jo first came, my sister and I had really struggled to get mum to accept any help, but once Jo had been to see her a few times, everything went smoothly. Over the past three and a half years, mum has become less able, and what Jo does for her has gradually changed - while Jo still does practical stuff (cleaning, taking mum shopping), it's now very much about companionship too. It's an incredibly valuable addition to family support. We feel the service is extremely good value, especially given its flexibility. This is the third good review I've written as time has gone on, and I would highly recommend Good Life Sorted.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

The staff have been very helpful and I…

The staff have been very helpful and I would like to thank Sally for all the hard work she did for me on the Attendance allowance I could not have done it on my own and I am very grateful for her help.
I would also like to thank you for giving me Terry as my twice a week helper hecgot me out walking after my accident and we get on very well and I look forward to his visits on Wednesday and Saturday. Thank you all for your expertise and experience you have given me a new lease of life as I was very depressed before your help.

7 February 2025
Unprompted review
Rated 1 out of 5 stars

Seems to be a scam targeting the most…

Seems to be a scam targeting the most vulnerable. Their mailshots and literature are misleading and untruthful. They offer domestic help and say the first hour is free. It isn’t! They don’t offer anything free but claim it’s because they don’t charge for quotations or looking at the job (No other companies charge for just looking at a job).They claim the first hour is for a “chat” What would one find to chat about to a stranger for an hour is mystifying. The person who rang stressed all the tasks they don’t do. At £25 an hour, everything they offer is available elsewhere (NHS, Social services, charities) either free or at lower rates. .

20 March 2025
Unprompted review
Good Life Sorted logo

Reply from Good Life Sorted

Sorry to hear that you we're not happy with the service we provide.

I can assure you, we are not a scam. We have over 1,800 customers in England who are very happy with the service we provide, but I understand that it is not for everybody.

As stated in our marketing materials, the first visit we carry out is definitely free. This is an opportunity for you and the Helper to get to know each other, as we've found that this is crucial for the long term relationship we aim to build between our Helpers and Customers. We find our customers value this relationship as much as the domestic help that is being provided. It is after this meeting that the Helpers start to work on the tasks that you'd like addressing.

Clearly our approach is not in line for what you were looking for, and I do hope you can find a cleaning company that will do the jobs you want tackled.

Rated 4 out of 5 stars

Attendance Allowance

Goodlife completed about 60 questions on my behalf to apply for Attendance Allowance. They had only one telephone session with me to compose their answers, and I needed just a few amendments made to the final presentation. Despite some doubt on my part as to the outcome, it was successful. I doubt I would have achieved this on my own.

21 October 2024
Unprompted review
Rated 1 out of 5 stars

My experience with good life sorted was…

My experience with good life sorted was ok until I wanted to leave.
Then it's a different story.
Not pleasant at all ( meaning the company) though the helper was nice and also helpful.
All they want is to sign you for direct debit asap, whether you want to or not and do not make things clear in taking card details, as they then automatically take it from your card, which they do not explain as I was told it was just to make things easier when I phoned in to pay by card each week.

4 February 2025
Unprompted review
Good Life Sorted logo

Reply from Good Life Sorted

Hi Kris,
We're glad you liked having our helper, though obviously sorry you felt unclear on how our processes worked. We do try hard to explain why we're set up like we are, so if that wasn't clear to you, we need to try harder.

We always set up a direct debit with customers at the start, but take money in arrears - i.e. we only charge for visits that have already happened in the past month. We put this is in place as it most of our customers find it a low effort, stress-free process, and works for them.

Rated 5 out of 5 stars

Amazing people

I can’t thank the team at Good Life Sorted enough for the incredible support they’ve provided. From the moment I contacted them, I was met with professionalism, warmth and a genuine desire to help! Their services are second to none and they go above and beyond to ensure everything is in place for a smooth and stress free experience.

14 January 2025
Unprompted review
Rated 5 out of 5 stars

I’m so impressed with the Good Life…

I’m so impressed with the Good Life Sorted team. From start to finish the office team provided a tailored and exceptional service. Then we met the Helper - Mo - who has been an inspiration. Highly recommend their services to anyone looking for support for their parents.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Good Life Sorted…they are amazing!

I've been a Helper for Good Life Sorted for nearly 2 years. They are an amazing and caring company who are focused on providing excellent support and help to customers as well as Helpers. Nothing is too small that they can't help with. They make our lives as Helpers so much easier. Thank you.

9 January 2025
Unprompted review
Rated 4 out of 5 stars

Attendance allowance application service

This review is regarding The service that good life sorted to help and provide the attendance allowance application form for the person in question, they appear to be very helpful and kept in good communication throughout this particular process although I did find that the overall expense was on the expensive side and possibly after watching programmes likeThe Martin Lewis money show I could have filled in the form itself given the time ,however it all went through without any hitches

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Working as a Helper with Good Life Sorted

I’ve worked with Good Life Sorted for just over 2 years and they are a fantastic company and very supportive to their helpers. The work is very rewarding and it is nice to be able to make a difference to somebodies life and enable them to be independent.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Being a GLS Helper

I have been a helper for Good Life Sorted for about 2 years now. Coming from a 9-5 office job, without much job satisfaction or appreication, it was really refreshing to suddenly feel like you are helping someone and making a difference to their day. Being able to pretty much pick your days and hours has been great to fit in with family life too! Highly recommend GLS, either by becoming a helper, or indeed using them for help with your relatives who may be struggling and in need of someone to regularly visit them, be it for company, trips out or light housework. Being a helper has truly made a difference to my life, that's for sure.

7 December 2024
Unprompted review
Rated 5 out of 5 stars

Good Life Sorted is a great company!

I am so grateful to be working as a Homehelp through Good Life Sorted. They have been brilliant at finding me customers that I can schedule into a timetable that suits my situation. They deal with any issues I have so promptly and efficiently that I truly feel supported. I have been with them for a few years now and knew from the start that they were lovely people who genuinely care for others, both their customers and their helpers.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

I have been working as a helper for GLS…

I have been working as a helper for GLS for 4 years and feel proud to represent such a professional and genuinely caring company. I love the freedom I have to manage my own schedule and choose which clients I want to work with, and I have met many really lovely, interesting people. I feel very appreciated by my clients and by the management who are always on hand to provide support when needed. I feel they deeply care about their customers and helpers and have the best interests of everyone at heart. Everything so well organised too!

4 December 2024
Unprompted review

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