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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making the service experience positive and efficient. Many people highlight the exceptional customer service, noting the quick response times and the smooth, easy-to-understand user experience. Reviewers frequently mention that the process is fast and straightforward, with staff readily available to answer questions and provide clear explanations. However, some customers also noted a frustrating experience, citing disorganization and a lack of transparency where initial promises did not align with the actual process after paperwork was signed. These individuals also reported poor communication and difficulty in receiving clear or timely answers to their inquiries.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and support... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting agents for their helpfulness and... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

User experience

Clients share positive opinions on user experience, consistently describing it as fast, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rodrigo was excellent to work with. He had a sense of urgency and got the information that he needed to accomplish what the goal was quickly and efficiently. His communication is excellent. And he wa... See more

Company replied

Rated 5 out of 5 stars

Tom Dool has helped me secure funding multiple times. He is extremely patient and helpful. His response time is fantastic! From the time I contact Tom until I receive funding is very fast and hassle... See more

Rated 5 out of 5 stars

Because of Tom Dool I have become a repeat client. He has helped me to grow my business more than once. He is kind, thoughtful, and very knowledgeable. My process has always been fast and easy. The ef... See more

Rated 5 out of 5 stars

My experience with Rodrigo at Good Funding was nothing but positive. From day one, he made the whole process feel simple and easy to understand. Any time I had a question, he’d get back to me right aw... See more


Company details

  1. Financial Institution

Written by the company

Good Funding provides working capital to America's small businesses.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

124 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

Other than the Rate, they are perfect.

Other than the Rate, everything else is perfect. Customer Service, perfect. Speed of underwriting, perfect. Management, perfect. Deposit same day, perfect.

9 February 2024
Unprompted review
Good Funding logo

Reply from Good Funding

Thank you for choosing Good Funding Mark!

Rated 5 out of 5 stars

Jessie is responsive and fast

Jessie is responsive and fast. Streamlined process gets you capital fast typically within 24 hrs. Which is critical for growing small business.

1 November 2023
Unprompted review
Good Funding logo

Reply from Good Funding

Thank you for your review! We are so grateful for your business.

Rated 5 out of 5 stars

Customer experience is everything to…

Customer experience is everything to me. I want to say working with Tom Dool from Big Think Capital has been a great experience. He has exceeded in delivering an exceptional customer experience that leaves a lasting, memorable impression

20 October 2023
Unprompted review
Good Funding logo

Reply from Good Funding

Thank you for such a kind review Pedro! We are so happy our valued partners at Big Think brought you to Good Funding - and Tom in particular. Thank you for choosing us to support your business.

Rated 5 out of 5 stars

Positive experience

I’ve done business with good funding over the last few years. When we started with them my business was small, we had minimal revenue and the banks wouldn’t even look at us. We’ve grow to a multi-million dollar company over the last few years and frankly speaking had we not been able to access the capital from good funding I don’t believe we would have made it to this point. We did 6 or 7 rounds with them over that timeframe and at one point had to make a payment adjustment for a couple of months to make sure we had what we needed to grow. They worked with us on that and it was appreciated. The product is expensive, that’s not a hidden fact. However, if you utilize the capital for its intended purpose and don’t abuse it the relationship can act as a lifeline for your business.

11 August 2023
Unprompted review
Good Funding logo

Reply from Good Funding

What an excellent review! We are so pleased you have found success with Good Funding. We would love to reach out directly to thank you for your time. If possible, please email jalonzo@goodfunding.com to let us know who you are.

Rated 5 out of 5 stars

Thanks Jessie D!

Jessie helped me find a good solution to support my growing business. He was patient and willing to answer my questions.

15 June 2023
Unprompted review
Good Funding logo

Reply from Good Funding

We are thrilled you found a good solution with Good Funding Lindsay!

Rated 5 out of 5 stars

Mark Levey is a pleasure to work with

Mark Levey is a pleasure to work with! I really enjoy working with Good Funding. They always come through for us.

16 February 2023
Unprompted review
Good Funding logo

Reply from Good Funding

Thank you for your review and business!

Rated 5 out of 5 stars

Jessie's personality and honesty

Jessie's personality and honesty. He was personable. The process was really simple. This is our second tme working with your organization

23 January 2023
Unprompted review
Good Funding logo

Reply from Good Funding

Thank you for choosing Good Funding again Carolyn! We appreciate your review and wish you success with this next round of funding.

Rated 5 out of 5 stars

A very quick process.

A very quick process. They were very accommodating to my limited time available throughout the day.

23 January 2023
Unprompted review
Good Funding logo

Reply from Good Funding

We are thrilled you found the process satisfactory and are happy to be supporting your business. Thanks for the review!

Rated 5 out of 5 stars

Look no further. Highly recommend.

Highly recommend! This is my second loan with Good Funding and I can honestly say, it’s been the easiest and best transaction. The account managers with Good Funding are extremely knowledgeable and very helpful in making the best financial decision for my business. Thank you!!!!

6 January 2023
Unprompted review
Good Funding logo

Reply from Good Funding

We are thrilled to be your choice for business funding. Wishing you continued success!

Rated 5 out of 5 stars

Quick and Easy

Jessie is always great at his job. He made this process stress free and fast

16 November 2022
Unprompted review
Good Funding logo

Reply from Good Funding

Thank you Domanique!

Rated 5 out of 5 stars

Great service !

Tim went out if his way to make sure I could qualify for something through Good funding. He really put in a lot of effort and I am so grateful for him!

Thanks Tim!

14 September 2022
Unprompted review
Good Funding logo

Reply from Good Funding

Thank you for taking the time to rate us and provide feedback Brent! We appreciate your business and look forward to working with you!

Rated 5 out of 5 stars

I would like to say that Tom Dool is…

I would like to say that Tom Dool is Good Funding to my company he really cares about what your business is going thru and what the best options are for you. I have done multiple rounds of funding with him. He calls just to check up and make sure everything is good. I will always use good funding and that is because of Tom. Thank you so much for helping my company

16 August 2022
Unprompted review
Good Funding logo

Reply from Good Funding

Thank you for your continued business with us Kevin! We love Tom as much as you do and are proud to have him on our team to provide excellent customer service.

Rated 5 out of 5 stars

Great experience for the 2nd time…

Great experience for the 2nd time around. Smooth and smooth transaction. Highly recommend.

15 June 2022
Unprompted review
Good Funding logo

Reply from Good Funding

Thank you for choosing Good Funding for another round of working capital. We are so happy to continue supporting your business.

Rated 5 out of 5 stars

This is my second round of Funding from…

This is my second round of Funding from "Good Funding" and I must say the process was much easier and everything went smoothly. Everything was explained in details by Alphonso. Thank you again and I highly recommend them!!!!

3 June 2022
Unprompted review
Good Funding logo

Reply from Good Funding

Thank you so much for choosing us again Jeneisha! You're in "good" hands from here on out.

Rated 5 out of 5 stars

Good funding saved my business multiple…

Good funding saved my business multiple times! When I needed funds to hire and expand they were right there! I appreciate them so much and I’m looking forward to working with them again!

28 May 2022
Unprompted review
Good Funding logo

Reply from Good Funding

We are so happy your company is thriving with our help! Thank you for this great review.

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