GoodFoodDelivered Reviews 

2,417
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most reviewers were unhappy with their experience overall. People experienced severe delays with their orders and faced prolonged waiting times without receiving proper updates or tracking information. Customers expressed deep frustration because customer service representatives were completely unhelpful and failed to resolve missing parcel issues. Additionally, reviewers noted that products frequently arrived damaged, leaked into boxes, or did not match the weights and descriptions advertised online. Though some experienced poor quality, some reviewers were happy with the delicious selection of sweet snacks and dried fruits. A few consumers also mentioned that when things went smoothly, the delivery drivers were very friendly and helpful.

What people talk about most

Product

Reviewers express mixed feelings regarding the products, with some consumers praising the tasty snacks,... See more

Order

Users describe negative interactions with order processes, expressing deep frustration over prolonged... See more

Delivery service

People report negative experiences with delivery service, highlighting severe delays and parcels that fail to... See more

Response time

Reviewers highlight deep frustration regarding response time, noting that consumer emails and queries are... See more

Customer service

Customers consistently note negative experiences with customer service, describing it as non-existent and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Opened day after delivery. Roasted peanuts were foul and rancid. Everything else was fine so far. Do I return package or get refund or replacement.

Rated 2 out of 5 stars

The actual products did not reach the quality expected - the flavors were not as expected - the only one I enjoyed was the apple

Rated 1 out of 5 stars

Didn’t receive first order at all. After much arguing towing and frowning second order sent using same hopeless delivery company Yodel. STILL waiting on my delivery. Glad I didn’t hold my breath. Disg... See more

Rated 1 out of 5 stars

Healthy my bottom!!! Fruit is too sweet - in fact I noted that the papaya spears contain 80g of sugar per 100g same with the kiwi and strawberries - the figs were like hard butt plugs and the barmix c... See more


Company details

  1. Health Food Store

Written by the company

UK's leading online retailer of Nuts, Dried Fruits, Olives & Other Healthy Snacks. All orders are picked & dispatched from our warehouse in London, UK - Delivered By Couriers.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.3

All reviews

(2,417)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Overpriced and hidden sugars

Most products tasted good, however GFD state on their website that their Dried Kiwi Fruit has NO ADDED SUGARS, however their packaging had SUGARS down as the second ingredient.

Misleading perhaps?

19 June 2025
Unprompted review
Rated 1 out of 5 stars

Items months out of date

Ordered a fair amount of items from these guys. Not overly great. Ordered some olives in the order, received ones I hadn’t even ordered, opened them a few days after receiving and thought these taste funny, they went out of date beginning of February. It’s now end of June. Sent an email to customer service who said sorry but we need some time to get back to you on this issue. A week later and still nothing. Wouldn’t advise using this company, not very good with stock control and also packaging on some items looked like it had been packaged by a child.

16 June 2025
Unprompted review
Rated 1 out of 5 stars

Don't use these guys

Don't use these guys, my order ĥas been with Royal Mail since last Friday...I mean it's food. Don't waste your money. Customer service is very poor. Didn't answer any of my questions.

19 June 2025
Unprompted review
Rated 1 out of 5 stars

Never to buy again

Never to buy again. The peanuts are rancid, even though marked in date. Green dye added to kiwi slices and are too sweet. For the money I paid, I get better quality and better packaging. All products are fairly old, not fresh. Disgusting!

5 June 2025
Unprompted review
Rated 5 out of 5 stars

OMG!!

OMG! They product taste was so yummy. I finished the whole package while l was making my content. When something is really good it’s so easy to create a content as you are not faking. Welldone for the product and l hope l inspired some people.

1 April 2025
Unprompted review
Rated 1 out of 5 stars

Lying about theirs products

Lying about product. I bought dried kiwi which should have NO sugar added, yet when arrived and I tasted , sugar is added and it states on packaging that contains sugar on top of kiwi.. so misleading and cheating customers.

26 March 2025
Unprompted review
Rated 1 out of 5 stars

They started off well not ended well

They started off really well the snack of good if a bit expensive but 5 weeks ago with the latest order 80% did not turn up and they are dragging there feet to sort this out.
I have emailed then multiple times and I get thank you for letting me know all the way up to I have passed this onto a manager and yet nothing is happening. So if you do both them remember, if you ever have a problem don't expect to get it sorted out. They will take your money. They will not refund you and they will not send you the goods that you are entitled to and paid for

14 February 2025
Unprompted review
Rated 1 out of 5 stars

Terrible!!

Ordered a selection of dried fruit and a pkt of pork scratchings for the partner. This was not available when delivered and some dried fruit was sent as a replacement. The other fruit was full of sugar the apricots tasted disgusting and the dried peaches were 'waxy' in texture which was very off putting. Fruit looks nothing like the adverts. Avoid this company.

14 March 2025
Unprompted review
Rated 1 out of 5 stars

AVOID - Takes money doesnt provide goods - doesnt reply. Order 1055

The same person Rahul Kapoor runs this and other businesses and they all seem to be scams judging by the reviews.
I sadly made and order
Re the above order that has just been delivered.

1) There was no Rowse Honey included - which I have had the money taken for.

2) Any of the free items I selected to make it worth while - NONE were included

3) You sent no Fusilla Pasta which I paid for

4) The Mystery £20 box worth £40+ was not valued anywhere near when the item value were totted up via Asda prices. It would barely be £20. You guarantee £40+ value, that was not in this parcel (even less value when out of date and stale and items from multi packs)

5) It says this is parcel 1 of 1 - but then says "there are other items from your order not included in this shipment" - which is it please, is this 1 of 2?

What is the tracking for the parcel with the other items?

6) You say short dated or just past best before - over half of the rubbish I got was early 2024 and even early 2023 - you are selling products 2 years old - They are uneatable .

I have emailed and messaged 5 times and they dont even have the decency to reply. Trading standards will be contacted. Rakukltd / goodfooddelievred/ bargainbuddy all run by the same person who takes your money and doesnt send you what you buy

3 March 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Company Do not BUY FROM HERE!!

Terrible Company Do not BUY FROM HERE!!
I’ve purchased many times from them but this time they took my money £25.94, my parcel still missing. Request for a full REFUND haven’t heard back from them since yesterday!!!!!!!

10 February 2025
Unprompted review
Rated 2 out of 5 stars

Customer service needs improvement

Placed order, order arrives (yay), opens order, notices 7 out of 8 bags of pecans missing (yikes). Email to request help, get response quickly asking for photos, I reply same day. 2 weeks later and several more emails (ignored by recipient) and I’m over £25 down, no goods, no responses and a sour taste in my mouth. Disgusting customer service, if you like having your money stolen with no goods you paid for then buy from here. I’m currently escalating the matter and seeking legal advice.

Add on. Customer services eventually got back to me, although I suspect only to get review changed. The missing nuts have been sent (finally); however even though I’ve previously enjoyed products from here, the customer service is left wanting, so I won’t be a returning customer.

13 February 2025
Unprompted review
Rated 1 out of 5 stars

Order arrived with no nuts and cracker…

Order arrived with no nuts and cracker gift platter and 3 packets missing from the rest of the order, so I'm over £20 out of pocket. Emailed numerous times and was asked to email a copy of the postage/delivery label on the box which I did. Still no reply. Emailed again - no reply. Once they've got your money they don't care. Would never buy from again and obviously wouldn't recommend. Was also surprised just how sugary some of the snacks were, not healthy at all. A rip off!!!

13 December 2024
Unprompted review
Rated 1 out of 5 stars

MISLEADING

Wrong product sent & 0 response. I'm not surprised the most recent review also talks something similar. The product descriptions are misleading, saying no added sugars and 100% kiwi for example but when it arrives the packaging ingredients list sugars and preservatives. Have also been told "it's with the manager" but I'm doubting there even is one or they're too arrogant to respond. I've been waiting 2 weeks + with this invalid purchase.

22 January 2025
Unprompted review
Rated 1 out of 5 stars

Spent £125 and still no product 1 month later

Still not received these, ordered for next day delivery and should have arrive between Christmas and new year and it’s now 28th Jan. the said they were delivered last week, the picture is not of my home and customer service is non existent- kept getting told it’s with a manager and this has been since December that I have had this response, I spent over £125 with them and have nothing to show for it - do not use this company, appalling customer service

28 December 2024
Unprompted review
Rated 1 out of 5 stars

Open bags and too long deliveries

I ordered some nuts and dried fruit and their page said 1 to 2 days delivery. I waited and waited, it took 8 days for the order to arrive.
When i opened the pack, 2 bags were open.
I was quite shocked at the amount of sugar in every product even though they class items as healthy. The items arrived too late for a NYE party.
The company havn't responded to my recent email and decided to ignore me when I asked for a refund.

4 January 2025
Unprompted review
Rated 1 out of 5 stars

My mom keeps getting scammed by this…

My mom keeps getting scammed by this company. she orders not knowing that they keep signing her up to a monthly subscription. they put an automatic monthly payment charge on her paypal for £9 per month. whether or not she gets the items is irrelevant, she did not consent to this. Nowhere on the items ordered does it mention that they will do this except a tiny hyperlink under the title "cancellation policy" which is found at the very bottom of the checkout page that no one would even think to click on. its very hidden and illegal. there is also nowhere to cancel the subscription. no login account and even though they say that a way to cancel it is on the order email, thats a complete lie. i have had to stop the auto payments on paypal itself because there is no other way. unfortunatly my mum is elderly and does not understand she is getting scammed and i cant stop her from ordering things online. i wish they would just get shut down.

16 December 2024
Unprompted review

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