I didn’t find the information that I was looking for. I was looking for issues on the maintenance on the vehicle. Info. Like oil changes,transmission oil changes and etc. a report on anytime vehicle w... See more
Company replied
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Review summary
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Reviews shaping this summary
GoodCar is GREAT at handling problems with billing and such! I made a mistake and they took care of the issue. It was pretty simple! Good Job GoodCar! But as a first time user of the site, I found it... See more
Company replied
Well the vin service alone was amazing and since I enrolled in a monthly subscription with out knowing I emailed them and their customer service was excellent. They helped me resolve the issue and res... See more
Company replied
They provide a good service in VIN search. Just be careful in clicking on options that might sign you up for a monthly fee of $29.00+ a month after a 7 day trial period. They resolved my issues promp... See more
Company replied
Company details
Written by the company
We love car people! We know all about cars and more. Our team has been developing and delivering quality data products since 2007. We value the fact that millions of customers regularly return to us for reliable answers to their questions. Located on the shores of the Atlantic in the beautiful city of Boston, our team knows down to a zip code, license plate, and VIN what affects the price and quality of almost every car you see around you nationwide.
Contact info
United States
- goodcar.com
4.2
Great
5K reviews
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The website was very easy to navigate…
The website was very easy to navigate and gave me a speedy response.
10 April 2026
Reply from GoodCar
Hello Johnny,
Thank you for your feedback! We’re glad you found our website easy to navigate and that you received a quick response. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I was treated very well by staff.
17 April 2026
Reply from GoodCar
Hi Dennis,
We appreciate you sharing your experience with us. We are so glad to hear that our staff treated you very well when you called in. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hi Will,
We are happy to hear that we exceeded your expectations with our service. Thank you for your positive feedback; we appreciate it. Have a fantastic weekend, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
The live customer agent was kind, patient , understanding, and helpful!
The live customer agent was kind, patient , understanding, and helpful. She researched and was able to help me with the refund I believed I should be eligible for.
At all times she was polite and professional. I would love to work with her everytime!
Thank you!
16 April 2026
Reply from GoodCar
Hi Delores,
We're happy to hear that the agent was so helpful and understanding! We appreciate you taking the time to share your positive experience. Thank you!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hi Robert,
We're happy to hear that you found our prices good and the information accurate. Thank you for your positive feedback; we appreciate it! Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello Lindsey,
Thank you for your kind review. We are delighted to hear that you found our customer service team generous and helpful.
Your feedback is greatly appreciated, and it encourages us to continue providing attentive and supportive service to all our customers.
If you need any further assistance in the future, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Thank you for your time and patience
Thank you for your time and patience. You were very nice, although I did not like feeling tricked into a potential membership commitment and not knowing ahead of time. Thank you for canceling at my request.
16 April 2026
Reply from GoodCar
Hello Shonna,
Thank you for taking the time to share your feedback. We truly appreciate your kind words regarding the patience and professionalism of our representative, and we’re glad your request was handled promptly.
At the same time, we sincerely apologize for any frustration caused by the membership experience not being as clear as it should have been. We understand how important transparency is, and your feedback will be taken into consideration as we continue to improve our communication.
We’re pleased we were able to assist with your cancellation, and we appreciate the opportunity to address your concerns.
Should you need any further assistance, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello Treyvrouis,
Thank you for your kind review. We are pleased to hear that you had a positive experience and that our representative provided great service.
Your feedback is greatly appreciated, and we’re glad we could meet your expectations. Delivering excellent customer support remains a top priority for us.
Should you need any further assistance, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello Julian,
Thank you for your wonderful review. We are delighted to hear that you had an excellent experience with our customer service.
Providing exceptional support is very important to us, and your feedback is truly appreciated. We’re glad we could meet your expectations.
If you require any further assistance, please do not hesitate to contact us
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Missing 7 years of service, repairs, and milage
Just looked up my car because I wanted to get my repair and service history. When I looked it up there was no services or repairs reported since I bought it and there also isn't any record of how many miles I driven since the report says there's 119k miles on the car, but it currently has 215k. I know not all car repair shops report to these agencies, but I almost exclusively got my repairs and services done at Mavis, who reports to these agencies. I'm very disappointed with my experience
16 April 2026
Unprompted review
Reply from GoodCar
Hello Philip,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment regarding the missing service, repair, and mileage information in your report.
We understand how important accurate and complete vehicle history data is, especially when you have consistently maintained your car. Kindly note that our data comes from the DMV via NMVTIS, though some limitations are beyond our control. We regularly update our database, so feel free to check back for any new information.
Our Terms of Service are also available at https://goodcar.com/terms.
Additionally, we were unable to locate an account associated with the name provided. To assist you further and investigate this matter in more detail, we kindly ask that you share additional information or a link to your account/report with our support team.
We would appreciate the opportunity to review your case and provide any clarification or assistance possible. Please do not hesitate to reach out with the requested details.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I had help canceling my subscription…
I had help canceling my subscription from Rowena! Very helpful and no hassle! Thank you!
16 April 2026
Reply from GoodCar
Hello Mary,
Thank you for taking the time to share your feedback. We are pleased to hear that Rowena was able to assist you with canceling your subscription in a helpful and efficient manner.
Your kind words are greatly appreciated, and we are glad that your experience with our support team was smooth and hassle-free. Providing professional and courteous service remains a top priority for us.
Should you require any further assistance, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I been trying to cancel didn’t find it…
I been trying to cancel didn’t find it helpful idk what else to say I’m not sure if I’m the only one but no thanks it didn’t help me at all
8 April 2026
Reply from GoodCar
Hi Summer,
We’re sorry to hear that you didn’t find the service helpful and had trouble canceling—that’s definitely not the experience we want for our customers.
We’d like to help get this resolved for you as quickly as possible. Please reach out to our support team directly so we can assist with your cancellation and address any concerns you may have.
Your feedback is important to us, and we’ll also use it to improve the overall experience. Thank you for bringing this to our attention.
Sincerely,
Bianca
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Great customer service!
8 April 2026
Reply from GoodCar
Hi Shelley,
Thank you for the 5-star review!
We’re thrilled to hear you had a great experience with our customer service team. Providing helpful and responsive support is very important to us, and your feedback means a lot.
If there’s ever anything else we can assist you with, don’t hesitate to reach out. We appreciate your support!
Sincerely,
Bianca
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Not sure if I would find a used SUV…
Not sure if I would find a used SUV right away, or if it would take weeks maybe longer..I was ready to buy but not desperate. The good reviews of Good Car and the 7 day trial was a no- brainer. Turns out the information I received from Good Car allowed me to make a decision in the first 4 days. NOW...where Good Car earned my appreciation, and future recommendations. I didn't get to cancel the 7 day trial before the 7 day trial expired. $29.00 got taken from my bank account as the plan was supposed to. I called Customer Service explained a cell phone issue on my end and Good Car promptly gave me a refund
No hassle, just friendly helpful Customer service. Thank you Good Car. Good information and great service. UPDATE: I just received a response from Good Car. The response was appreciative and focused on what I said, and showed me that Good Car actively pays attention to reviews..... not merely sending pre-written automatic and rather meaningless canned responses. Good for you Good Car.
7 April 2026
Reply from GoodCar
Hi Norman,
Thank you so much for the 5-star review and for sharing your experience!
We’re glad to hear that the information you found on GoodCar.com helped you make a confident decision so quickly—that’s exactly what we aim to provide. It’s also great to know our 7-day trial gave you the flexibility to explore before committing.
We especially appreciate your kind words about our customer service team. We understand that things don’t always go as planned, and we’re happy we could resolve the issue quickly and make it right for you. Providing helpful, hassle-free support is a top priority for us.
Thank you again for your trust, and we truly appreciate your recommendation. If you ever need assistance in the future, we’re always here to help!
Sincerely,
Bianca
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Good experience!!
8 July 2025
Reply from GoodCar
Hello John,
Thank you for your 5-star review.
We’re very pleased to hear that you had a good experience with us. Your feedback is greatly appreciated and encourages our team to continue delivering the best possible service.
If you need any further assistance, please feel free to get in touch.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
The responses are swift
The responses are swift, and I felt supported during my interactions!
15 April 2026
Reply from GoodCar
Hello Cheryl,
Thank you very much for your 5-star review.
We’re delighted to hear that you experienced swift responses and felt supported throughout your interactions with us. Providing timely assistance and a positive customer experience is very important to our team.
We truly appreciate your feedback and look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Complete and extensive information…
Complete and extensive information available about title and other information that will be useful in helping us prepare to sell my son's car. Much more information is available than I thought. Easy to download and find what you need.
15 April 2026
Reply from GoodCar
Hello Morris,
Thank you for taking the time to leave such a thoughtful 5-star review.
We’re delighted to hear that you found the information comprehensive and helpful in preparing to sell your son’s car. It’s great to know that the platform provided more detail than expected and that you found it easy to access and download the information you needed.
Your feedback is greatly appreciated, and we’re pleased to have been able to support you during this process.
If you need any further assistance, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Unauthorised subscription charges, card Fraud
Unauthorised subscription charges, Paid $1.95 was later charged $29.95 for 4 months, refused a refund and had to contact support, credit card fraud site. do not enter your credit card details on this site. no mention of subscription on checkout, MRR Fraud.
14 April 2026
Unprompted review
Reply from GoodCar
Hi Alexander,
We regret to hear about the unauthorized charges and subscription concerns. At the time of enrollment, you have agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, https://goodcar.com/terms.
I would love to check on this further and see how I can help. However, I cannot locate an account using the name you provided in this review. Please give us a call or send an email to askgoodcar@ask.goodcar.com. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hi Jayson,
We're happy to hear that your cancellation was processed promptly. We appreciate you taking the time to share your positive experience with us. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
This is a bait-and-switch
This is a bait-and-switch. It clearly says FREE VEHICLE REPORT and FREE VIN NUMBER CHECK, but you enter the VIN number and you have to pay to see anything. I don't even care how good their service may be, once they do a bait-and-switch like that they are a scam company as far as I'm concerned.
14 April 2026
Unprompted review
Reply from GoodCar
Hi Amanda,
Thank you for your feedback. Please be advised that all customers are welcome to run a preliminary search for free, and this will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires fees for access, collections, updates, and sorting, which is why our reports are not free.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
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