I didn’t find the information that I was looking for. I was looking for issues on the maintenance on the vehicle. Info. Like oil changes,transmission oil changes and etc. a report on anytime vehicle w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
GoodCar is GREAT at handling problems with billing and such! I made a mistake and they took care of the issue. It was pretty simple! Good Job GoodCar! But as a first time user of the site, I found it... See more
Company replied
Well the vin service alone was amazing and since I enrolled in a monthly subscription with out knowing I emailed them and their customer service was excellent. They helped me resolve the issue and res... See more
Company replied
They provide a good service in VIN search. Just be careful in clicking on options that might sign you up for a monthly fee of $29.00+ a month after a 7 day trial period. They resolved my issues promp... See more
Company replied
Company details
Written by the company
We love car people! We know all about cars and more. Our team has been developing and delivering quality data products since 2007. We value the fact that millions of customers regularly return to us for reliable answers to their questions. Located on the shores of the Atlantic in the beautiful city of Boston, our team knows down to a zip code, license plate, and VIN what affects the price and quality of almost every car you see around you nationwide.
Contact info
United States
- goodcar.com
4.2
Great
5K reviews
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Service was a 5 star service
Service was a 5 star service , will use again mett all my needs.thxx again.
20 April 2026
Reply from GoodCar
Hello Eduardo,
Thank you very much for your 5-star review. We’re delighted to hear that our service met all your needs and that you had such a positive experience.
Your support means a great deal to us, and we truly appreciate your kind words. We look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Payed for a one time look up started…
Payed for a one time look up started charging me don’t use these guys
26 March 2026
Unprompted review
Reply from GoodCar
Hello Leonardo,
Thank you for your feedback. We’re sorry to hear about your experience and understand your concern regarding the unexpected charges.
At this time, we were unable to locate an account under the name provided. It’s possible the account may be registered under a different name or email address. To assist you further, we kindly ask that you provide additional details or a link to the account in question so we can investigate this matter thoroughly.
Our intention is always to be transparent about our services and billing, and we would appreciate the opportunity to clarify what may have occurred and help resolve this for you as quickly as possible.
Please feel free to contact our support team with the requested information so we can assist you further.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
They provided good information and also…
They provided good information and also trated me fairly.
27 April 2026
Reply from GoodCar
Hello Tom,
Thank you for taking the time to share your feedback and for your 4-star review. We’re pleased to hear that you found the information provided helpful and that you felt treated fairly throughout your experience.
If there is anything more we can do to improve your experience further, we would greatly appreciate your input. We’re always striving to deliver the highest level of service.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Terrible
Terrible, they are spending my money and I cancel the account I don’t now why ???????? I don’t need this service
1 April 2026
Reply from GoodCar
Hi Natalia,
I appreciate your review and I'm sorry for the confusion. At the time of enrollment, you have agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, https://goodcar.com/terms.
We did not receive any cancellation request which was why you were charged the renewal. Please know that you can still use the service until April 30, 2026. If there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.goodcar.com
Your company is not honest
Your company is not honest. The price stated on the website was $1.95. Why did I get an email with price of a subscription that I did not request? Fraudulent!!!!
23 April 2026
Reply from GoodCar
Hello Carolyn,
Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns regarding the billing and understand how this situation may feel frustrating.
We would like to clarify that on our checkout page, prior to the final billing step, the terms and conditions of the purchase and a detailed summary of the chosen package, including the price and length of membership, are provided and require approval or acknowledgment for the purchase to be completed.
That said, we take your concerns seriously. We have reviewed your account and can confirm that it has been canceled, and no further billing will take place.
If you need any additional assistance or further clarification, our support team is available to help via chat, phone, or email.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Very helpful and cooperative
26 April 2026
Reply from GoodCar
Hello John,
Thank you very much for your 5-star review. We’re delighted to hear that you found our service helpful and cooperative.
Your feedback is greatly appreciated and encourages our team to continue providing attentive and supportive assistance. We’re glad we could meet your expectations.
We look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
STOP CHARGING ME WITHOUT PERMISSION!!!
STOP CHARGING ME WITHOUT PERMISSION!!!! LYING ASS FOLKS!!!!! SCAM!!!!!!
26 April 2026
Unprompted review
Reply from GoodCar
Hello Kimberly,
Thank you for your feedback. We’re sorry to know about the unexpected charges.
We take billing concerns seriously. Our service includes a clearly disclosed 7-day trial at the time of purchase, which automatically converts to a $29.95 monthly subscription unless canceled within the trial period. Before completing checkout, customers are shown an Order Summary and must acknowledge the Terms of Service and Billing Terms.
We understand your frustration and are available to review your account and assist further. Please contact our support team so we can help resolve this.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello Jefferson,
Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a good experience.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello,
Thank you for your 5-star review. We appreciate your kind words and are glad you had a pleasant experience with our team.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
honest
They were honest and trustworthy and canceled my subscription as soon as I ask. Good job.
25 April 2026
Reply from GoodCar
Hello Scott,
Thank you for your 5-star review. We’re glad to know you had a positive experience with our team and the support provided.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
Hate this company
Hate this company. Their products are a cheap grab to get all your data and send endless emails. It's a distillation of everything we're so tired of in our culture — you pay them to steal your data and force you to do their market research.
In response to the company's corporate reply to my review, I'll specify that they take your money and *then* begin to start asking for your personal information and making you answer inadequately phrased survey questions for them — and you can only get the product you purchased after providing all the information. To me, it felt very much like a trap, and I can't in any way endorse this business model even if the company claims innocence on review websites.
23 April 2026
Unprompted review
Reply from GoodCar
Hello,
Thank you for your feedback. We’re sorry to know you feel this way about your experience.
We take concerns about privacy and communication seriously. Our service operates based on the information provided during sign-up, and users can manage their email preferences or unsubscribe at any time. We do not sell personal data, and our practices are outlined in our Privacy Policy and Terms of Service.
We appreciate the opportunity to address your concerns and are available if you would like us to review your account or assist further.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
Fast easy helpful
25 April 2026
Reply from GoodCar
Hello,
Thank you for your 5-star review. We’re glad you had a positive experience.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello,
Thank you for your 5-star review. We’re glad the information provided was helpful.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello Susan,
Thank you for your feedback. We’re sorry to know you had a negative experience.
We take concerns like this seriously and would appreciate the opportunity to review your account and address any issues directly. Please contact our support team so we can assist you further.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
Money is being withdrawn from your card without your knowledge!
Without your knowledge, they will try to charge your card $30 for a subscription you never even signed up for. I recommend thinking twice before making a purchase on this service.
25 April 2026
Unprompted review
Reply from GoodCar
Hello,
Thank you for your feedback. We’re sorry to hear about your billing concern.
To clarify, our service is offered with a 7-day trial, which is clearly presented during checkout. It is stated that at that time, the trial will automatically convert to a $29.95 monthly subscription unless canceled within the trial period. Before completing the purchase, customers are shown an Order Summary and must acknowledge the Terms of Service and Billing Terms.
We understand billing transparency is important and appreciate the opportunity to address your concern. If you would like us to review your account, please contact our support team so we can assist you directly.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello Dave,
Thank you for your 5-star review. We appreciate your positive feedback.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
The site does what it says it will do!
24 April 2026
Reply from GoodCar
Hello,
Thank you for your 5-star review. We appreciate your positive feedback.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
sneakily will add your payment method…
sneakily will add your payment method to a subscription service and charge you nearly $30 each month.
24 April 2026
Unprompted review
Reply from GoodCar
Hello,
Thank you for your feedback. We’re sorry to know about your concern regarding the charges you experienced.
For clarity, our service includes a free report available to new customers during a 7-day trial. This is presented during the checkout process, where it is clearly stated that the purchase is for a 7-day trial and will automatically convert to a $29.95 monthly subscription unless canceled within that period.
Before completing checkout, customers are shown an Order Summary along with a checkbox confirming they have reviewed and agreed to the Terms of Service and Billing Terms.
We understand that billing clarity is important, and we appreciate your feedback, as it helps us continue to improve communication and transparency.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
I received a hassle free refund
I received a hassle free refund. The representative was professional and kind.
17 April 2026
Reply from GoodCar
Hello Joyel,
Thank you for your 5-star review. We’re glad to know our team provided a smooth and supportive experience.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
Customer service representative was…
Customer service representative was very informative and professional!
24 April 2026
Reply from GoodCar
Hello Margarita,
Thank you for your 5-star review. We’re glad to know that our customer service representative was informative and professional.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
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