I ordered a ‘new in box’ wagon. When I went to assemble a piece was missing. I messaged the company. After filing a claim with pictures and the code on the box that shows the product was checked befor... See more
Company replied
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Review summary
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I ordered the Baby Trend snap and go stroller for my newborn son from GoodBuy Gear online. The price was discounted and the stroller came new without any damages, works great with his Baby Trend Caraw... See more
I purchased the Joolz Aer+ open box and attachments for the car seat. The items were in brand new condition but they had some kind of flaw and didn't click together the way that they should. Trixia fr... See more
Company replied
This could’ve gone bad - at first the nanit wouldn’t register to me because it said it was registered to its previous owner. In less than 12 hours, Kirstein from Goodbuygear was able to reach out to t... See more
Company replied
Company details
Written by the company
GoodBuy Gear is the leader in quality-checked open box and secondhand gear for families. Shop 2,600+ brands and save an average of 55% off retail, every item inspected by our experts.
Contact info
United States
- goodbuygear.com
4.1
Great
299 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Shipping issue swiftly resolved
I received a baby item that was packaged in a way that damaged the product. When I contacted the company with my concerns they immediately sent a replacement, and the customer service rep Victoria was exceptionally kind. As a pregnant person I think my situation was handled with a lot of care and consideration. Thank you to all involved in resolving my issue <3
23 February 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing this!
We’re so glad we could make it right quickly. Victoria will be especially happy to hear your kind words, taking care of our customers with empathy and urgency is always our priority.
Wishing you all the best during your pregnancy, and thank you for trusting GoodBuy Gear during such a special season!
Customer Service Is Amazing
I cannot express how much I appreciate this company. I ordered an activity center that was missing parts and was so frustrated. Sent an email and within 1hour the amazing Victoria replied and was trying to get the issue fixed, which she was able to. GoodBuy Gear will be my first stop when purchasing items for my little one.
If you are having issues customer service will make it right.
26 February 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for your incredibly kind words! We’re so glad Victoria was able to jump in quickly and get everything resolved for you. Hearing that we’ll be your first stop for future purchases truly means the world to us. We’re always here to make things right and make shopping for your little one easier and more affordable. Thank you for being part of the GoodBuy Gear community!
Buying a travel stroller couldn’t have…
Buying a travel stroller couldn’t have been easier! We got our stroller so quick! I had ordered another piece that we ended up not needing, I reached out to customer support to do a return before we left out of town. They responded almost immediately and helped me get my return sent back that same day my order arrived! We will for sure be ordering from them again!
24 February 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for this amazing review! We’re thrilled to hear your travel stroller arrived so quickly, especially with a trip coming up! And I’m so glad our team was able to jump in right away and help you get that return handled the same day. That kind of smooth experience is exactly what we aim for. We can’t wait to shop with you again. Safe travels and happy strolling!
We decided to purchase the cybex…
We decided to purchase the cybex callisto g 360 in black based on reviews done by tiktok (which is hard to believe do to paid adv)not to mention it was labeled as “barely used,” and let me tell you their inspection team- TOP NOTCH! and their customer service- WONDERFUL COMMUNICATION! I expected nothing but the best before receiving it, and now that I have it in my hands- WOAH!!! the barely used looks like new! no stains, no odors, no scratches, and you know what? at an affordable price! If you speak spanish, what my tt video so you know what I am taking about regarding color and preservation- imashleymontiel.
Loved the experience! I will be definitely buying my soon to be here daughter, her car seat hopefully cybex decides to come out with a new color so I can purchase it through here! Definitely give it a shot, I truly believe you won’t regret it.
22 February 2026
Unprompted review
Reply from GoodBuy Gear
Wow Ashley, this made our day 🖤 Thank you so much for taking the time to share your experience!
We’re thrilled to hear your Cybex Callisto G 360 arrived looking like new and lived up to (and exceeded!) your expectations. Our inspection team works hard to ensure every item truly reflects the condition listed, so hearing this kind of feedback means everything.
Also, congratulations on your soon-to-arrive baby girl! 🥹 We’d love to help you find the perfect car seat when the time comes!
Thank you again for trusting us and for spreading the word. We’re so grateful to have you as part of the GoodBuy Gear family.
fast shipping and great open box…
fast shipping and great open box products so far.
20 February 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for the kind words! We’re so glad to hear your order arrived quickly and that you’ve been happy with our open box products 🙌 We work hard to make sure our deals truly feel like a win, so this means a lot to our team. We appreciate you being part of the GoodBuy Gear community, and we hope to see you back again soon!
Stroller arrived broken
Stroller arrived broken and they also would not let me apply a 20% coupon to my order which I received less than 24 hours after placing it. I submitted a claim for the broken stroller and I am waiting for a response…
19 February 2026
Unprompted review
Reply from GoodBuy Gear
We’re so sorry to hear this, that’s definitely not the experience we want for you. We’d truly love the opportunity to look into both the stroller concern and the coupon question more closely. If you haven’t already, please reach out to us directly at connect@goodbuygear.com with your order number and a few more details, and our team will be happy to assist right away.
We appreciate your patience and look forward to making this right.
I had a wonderful experience with this…
I had a wonderful experience with this store.
I purchased a baby item and everything was perfect — fast delivery and excellent quality. Unfortunately, the product later developed an issue, but the customer service was absolutely outstanding.
The team responded quickly, was incredibly polite and attentive, and stayed in constant communication with me. The replacement process was smooth and completely stress-free. Everything was handled professionally and with genuine care.
This is truly one of the best customer service experiences I’ve had. I will definitely continue shopping here and happily recommend this store to others.
20 February 2026
Unprompted review
Reply from GoodBuy Gear
Victoria, Wow, thank you so much for this incredibly thoughtful review. It truly means the world to us. While we’re sorry to hear there was an issue, we’re so glad our team was able to step in quickly and make the replacement process smooth and stress-free for you. Providing clear communication, genuine care, and standing behind our Gear-antee™ is always our goal. Hearing that this was one of the best customer service experiences you’ve had is such an honor. Thank you for trusting us and for recommending GoodBuy Gear to others, we’re so grateful to have you as part of our community.
Open box
I bought about 4 things so far, all new but open box and all things have been as described. Happy with all my purchases so far.
7 February 2026
Unprompted review
Reply from GoodBuy Gear
Thank you for the thoughtful review! We’re so happy to hear everything arrived as described and that you’ve loved your purchases so far. We appreciate your support!
Reply from GoodBuy Gear
Thank you so much for the kind words! We’re thrilled to hear you had a great experience with our customer service team. We’re always here if you need anything!
I recieved a damaged table top when I opened the box.
I bought a Lalo children's table and chair set that was considered an "open box" item. The table top was damaged, and was just kind of let loose in the box, not protected from the shipping process. I understand the concept of "open box", but expect that the product would be shipped properly to not receive damage. The table is still able to be used, but has blemishes on the table top. I would recommend to be careful if buying an open box item, as the shipping process can damage the product if it is not wrapped to prevent damage.
6 February 2026
Unprompted review
Reply from GoodBuy Gear
We appreciate you sharing this feedback. We are so sorry that your item did not arrive in the condition you were expecting. If you’re open to it, please connect with our team at connect@goodbuygear.com so we can review your order and make this right. Thank you again for your transparency and for shopping with us.
I got the wrong car seat from them…
I got the wrong car seat from them initially, old, but these guys amazing - they sent me the correct one immediately and no need to worry about wrong one, just recycle. thank you
1 February 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for your understanding and for giving us the chance to make it right! Mistakes can happen, but we’re always committed to fixing them quickly and making sure you get exactly what you ordered.
We truly appreciate you choosing to shop secondhand and helping keep perfectly good gear out of landfills ♻️ Your support means so much to our small team.
If you ever need anything else, we’re here for you!
Where is my purchaseI would love to write a review about my…
I would love to write a review about my purchase, but I have not received it.
8 February 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for your patience! We’re so happy our team was able to connect with you and get everything sorted. We see that your order was successfully delivered on Tuesday, yay!
We hope you’re loving your new gear already, but please don’t hesitate to reach out if you need anything at all. We’re always here to help.
Items came as promised
Items came as promised! In original box and all.
6 February 2026
Unprompted review
Reply from GoodBuy Gear
We love to hear this, thank you so much! 💛
We’re so glad your item arrived just as promised and in the original box. Our team works hard to ensure every order is accurately listed and carefully prepared so there are no surprises.
We truly appreciate you shopping with us and supporting sustainable secondhand!
Under promise and overdeliver
Fast delivery, item complete and as described! Will definitely be using good buy gear again!
7 February 2026
Unprompted review
Reply from GoodBuy Gear
This makes our day, thank you so much! 💛
We’re so glad your order arrived quickly and exactly as described. Our team works hard to ensure every item is carefully inspected, cleaned, and accurately listed so you can shop with confidence.
We truly appreciate you choosing secondhand and can’t wait to help you find your next great gear deal!
I will be back!
I am a first time shopper on goodbuy gear.com and I have to say I will be back!!! Their prices are just unbeatable and the product I received was amazing 🤩🤩. I did have a slight issue with my product but the customer service team was very helpful and quick to respond!!! Overall I’m an extremely satisfied customer!!!
4 February 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for giving GoodBuy Gear a try and for taking the time to leave such a kind review! We’re thrilled to hear your first shopping experience was a great one and that you found amazing gear at unbeatable prices (that’s exactly what we love to hear!). We are also glad our Customer Care team was able to jump in quickly and help resolve the issue you ran into, we know how important it is to feel supported every step of the way. We truly appreciate you being here and can’t wait to have you shop with us again soon!
Order was easily made
Order was easily made - I liked the verification of open box or other stays. Shipped and was delivered quickly.
26 January 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for your review! We’re glad your order process was easy and that the condition verification was helpful, transparency is really important to us. Happy to hear shipping and delivery were quick, too! We appreciate you shopping with us and hope to see you back again soon.
Poor service and shipping experience
I ordered two items from GoodBuy Gear one over a week ago and one four days ago. This first item, a bassinet, I have not received any communication on shipping other than a confirmation the day I placed the order. Customer service via their website is non-existent but for a chatbot that was unable to help. The bot then referred my concern to customer service, but I was told I'd need to wait up to 48 hours for a response. The other item, has a label created by UPS, but that's it -- the item has not been received by UPS.
1 February 2026
Unprompted review
Reply from GoodBuy Gear
Our Customer Care team would be more than happy to take a closer look and help with both shipments. You can reach us anytime at connect@goodbuygear.com. Our Care team is available Monday–Friday, 9–5 PM EST, and we do ask for 24–48 hours for a reply so we can respond to every email in the order received.
For shipping, we do note on each product listing that we typically ship within 3 business days, and orders usually arrive within 1–5 business days after shipment. If you haven’t seen tracking updates within that timeframe, our team is always happy to check in with the warehouse or carrier for you.
We truly appreciate you giving us a try and would love the opportunity to make this right.
Replaced missing part
I ordered a ‘new in box’ wagon. When I went to assemble a piece was missing. I messaged the company. After filing a claim with pictures and the code on the box that shows the product was checked before sending out, Kirstein responded promptly. She found the part on Radio Flyers website and ordered it promptly on my behalf with my permission. Product arrived quickly and I am one happy customer!
25 January 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for taking the time to share your experience. I’m really glad we were able to track down the missing part and get everything sorted quickly for you. Even with items that are new in box, things can occasionally slip through, and we truly appreciate your patience while we made it right. So happy to hear your wagon is now complete and ready to use, that’s always our goal. Thanks again for shopping with us and for your kind words!
Highly recommend
Recently purchased a stroller and overall very happy with the product and the service. The customer service line was responsive, proactive, and very helpful. Would purchase items again in the future.
26 January 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for taking the time to leave such a kind review! We’re so happy to hear you’re loving your stroller and had a great experience with our Customer Care team. Supporting families every step of the way is what we’re all about, and it truly means a lot to hear this. We’d be thrilled to help you again anytime you’re shopping for baby or kid gear!
5 star experience
I wish I knew about good buy gear my first pregnancy. Ive never had an issue with an order. I love that they give real pictures of the products. So you can choose if the wear and tear is exceptable. Ive always paid for the no hassle returns. However, I've never we had to use it.
27 January 2026
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing this, what an incredibly kind review 💛 We love hearing that you’ve consistently had great experiences with your orders and that our real product photos help you shop with confidence. Transparency is so important to us, and it means a lot that it’s made a difference for you. We’re also glad you’ve had peace of mind with No-Hassle Returns (even if you haven’t needed it!). We’re so grateful to be part of your parenting journey and hope to be here for many more seasons to come.
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