I ordered a ‘new in box’ wagon. When I went to assemble a piece was missing. I messaged the company. After filing a claim with pictures and the code on the box that shows the product was checked befor... See more
Company replied
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Review summary
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I ordered the Baby Trend snap and go stroller for my newborn son from GoodBuy Gear online. The price was discounted and the stroller came new without any damages, works great with his Baby Trend Caraw... See more
I purchased the Joolz Aer+ open box and attachments for the car seat. The items were in brand new condition but they had some kind of flaw and didn't click together the way that they should. Trixia fr... See more
Company replied
This could’ve gone bad - at first the nanit wouldn’t register to me because it said it was registered to its previous owner. In less than 12 hours, Kirstein from Goodbuygear was able to reach out to t... See more
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Company details
Written by the company
GoodBuy Gear is the leader in quality-checked open box and secondhand gear for families. Shop 2,600+ brands and save an average of 55% off retail, every item inspected by our experts.
Contact info
United States
- goodbuygear.com
4.1
Great
300 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great customer service
Great customer service. I had to return and item and they fully refunded me and asked me to donate the item, I didn’t need to ship it back.
20 November 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for taking the time to leave this review! We're really glad we could make your return experience quick and easy. We appreciate you choosing GoodBuy Gear!
10/10 service
Victoria was so quick to help resolve my order issue, was kind and courteous and I’m just thoroughly impressed with my experience with this company. Highly recommend!
18 November 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing this! We’re thrilled to hear that Victoria was able to jump in quickly and provide the kind, helpful support to you. Our team works hard to make every experience smooth and stress-free, and it means a lot to know we delivered for you. We truly appreciate the recommendation and are so glad you had such a positive experience with us!
Love GoodBuy Gear!
Love GoodBuy Gear!! I got an open box stroller from them and it was in perfect condition, all tags still attached. What a great way to save money.
7 November 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing this wonderful feedback! 🌟 We're thrilled to hear your stroller arrived in perfect condition and that you were able to save while shopping sustainably. Enjoy your new gear, and thank you for helping us keep great baby items in circulation! 💚
Very Happy with Purchases!
Everything I purchased was in new condition and exactly what I wanted. I am very happy with my purchases. The swaddles were brand new. The Postpartum kit was a little scuffed up but everything was there. I would definitely and will buy from GoodBuy gear again!!
31 October 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing your experience, we’re so happy to hear everything arrived just as expected and that you’re loving your purchases! We truly appreciate your support and can’t wait to have you shop with us again soon!
Safe & Speedy
Quick. Certified safety inspection is a must. Much smarter to buy an open box of the previous year model over a brand new when the safety is certified.
1 October 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing your experience! We’re so glad you appreciate our certified safety inspection process, it’s one of the best parts of shopping open box with us. Getting high-quality gear that’s been thoroughly inspected (and at a great value!) is a smart choice. We appreciate your support in keeping great gear in use and out of landfills. 💚
Thank you to GoodBuy Gear company for…
Thank you to GoodBuy Gear company for the products they have and a big thanks to Victoria who helped me a lot with my orders she is great . Highly recommended to all partners
20 October 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for your kind words and for recommending us! 💚 We’re thrilled to hear you had a great experience and that Victoria was able to help with your orders, we’ll be sure to share your feedback with her. We truly appreciate your support!
Unreliable, 2 failed orders …
Placed my first order for a bugaboo donkey stroller- great price, said the shipping label was created, was never shipped and was considered “lost”. Bummer but it happens. Customer service offered $15 off my next purchase which doesn’t put a dent in how much more expensive the other strollers were compared to the one I ordered.
Second order- same stroller, more expensive but still a good price. Shortly after placing an order they sent me an automated message that they didn’t actually have that stroller and will not be shipping it out. Customer service individuals were kind but offered no real solutions that would help me get the item I had purchased now twice.
Will not be ordering from them again it has not been a reliable site for me.
22 September 2025
Unprompted review
Reply from GoodBuy Gear
Hi Sarah, we’re so sorry for the trouble with your orders, we understand how frustrating that must have been, especially after trying twice for the same stroller. While rare, inventory and carrier issues can happen, but that doesn’t make it right. Our team processed refunds quickly and offered a discount for the inconvenience, though we know that didn’t fully make up for the experience. We truly appreciate your feedback!
Buy with confidence!!!
We love buying from resale businesses, especially when we feel confident in the product - which is exactly the experience we had with GoodBuy Gear. We bought a lightly used stroller that arrived without the sunshade. It was very easy to contact them and upload the photos to show what was missing. They immediately contacted the manufacturer and shipped us the missing parts. Then - we realized that there was ONE MISSING part that was unavailable from the manufacturer that would prevent us from attaching the sunshade - so GoodBuy Gear sent us a full replacement of the same stroller model we had purchased and asked us to donate the other. INCREDIBLE customer service :) We love buying from this company! Shoutout to Kirstein for a 15 message, two week ongoing email thread to get everything sorted out! :)
17 October 2025
Unprompted review
Reply from GoodBuy Gear
Wow, thank you so much for sharing this incredible review! 💛 We’re thrilled to hear you had such a positive experience and that our team could make everything right for you. We know how important it is to feel confident when shopping secondhand, and stories like yours remind us why we do what we do every day.
We’ll be sure to share your kind words with Kirstein and the rest of our Care Team, they’ll be so happy to hear it! Thanks for choosing to shop sustainably with GoodBuy Gear.
I never received the product I ordered
I never received the product I ordered. Out of three items, only two arrived, and I never got a response from Good Buy Gear about the third one. They didn’t refund my money or take responsibility.
16 October 2025
Unprompted review
Reply from GoodBuy Gear
Hi Maricruz,
We’re so sorry to hear about this experience, that’s definitely not what we want for our customers. We took a peek at our inbox and order system under your name but weren’t able to locate any messages or orders, which could mean your order was placed or your message was sent under a different name or email address.
We’d love to get this resolved for you right away. Please reach out to us at connect@goodbuygear.com with your order number or the email used for your purchase, and our Care Team will be more than happy to help make things right.
— The GoodBuy Gear Team
@Heather Scullin
@Heather Scullin: Had a terrible experience with them. They delivered a stroller to the wrong address…the delivery company left it in the lobby of an inner city emergency room. It took me 5 days of emails and calls and scouring the area to track it down. Now I’ll have my hands full disinfecting it. The company knows they were at fault but refused to take any responsibility. I don’t recommend this company. Shameful service
11 October 2025
Unprompted review
Reply from GoodBuy Gear
Hi Heather,
We’re truly sorry for the stressful experience you had with your order, we completely understand how upsetting it must have been to locate your stroller after it was misdelivered by the carrier. That’s absolutely not the experience we want for our customers.
Our Care Team was actively in touch with you throughout this process to help make things right as quickly as possible. While the misdelivery occurred with the carrier, our team took responsibility for resolving the situation and issued a partial refund as an apology for the inconvenience.
We appreciate your patience and communication while we worked to get this resolved for you, and we’re very sorry again that your experience didn’t reflect the level of service we strive to provide.
— The GoodBuy Gear Team
I check GoodBuy Gear’s website almost…
I check GoodBuy Gear’s website almost daily and they truly have unbeatable deals. I was happy when my friend had listed a few of their items on her Babylist registry. I got her the Fridaybaby grow with me bathtub from GoodBuy Gear open box. The box was a little bent but everything else was perfect. Plus I got it for like 30% off. So good!!
15 September 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing your experience! We’re thrilled to hear you found the perfect gift and enjoyed such a great deal on your Fridaybaby Grow-With-Me Bathtub. We appreciate you being part of the GoodBuy Gear community and for supporting secondhand, happy gifting! 💚
Car seat arrived in perfect condition…
Car seat arrived in perfect condition with all wrappings and warranty info, tags in place. From time the order was placed, we received the car seat in less than a week’s time. Excellent communication via email in regard to order received and shipping updates.
1 September 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing your experience! We’re thrilled to hear that your car seat arrived in perfect condition. It’s also great to know your order was delivered so quickly and that our communication kept you updated every step of the way. Your feedback means a lot, and we’re so glad we could provide a smooth and positive shopping experience!
Rating
Rating: ⭐⭐⭐⭐⭐ (5/5)
My overall experience with GoodBuy Gear has been excellent! The website is easy to navigate, ordering was simple, and my items arrived quickly and in perfect condition. Customer service was helpful and responsive when I had questions. I feel confident shopping here again and would definitely recommend it to others.
2 September 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for your kind words! 💛 We’re so happy to hear that you had an excellent experience with us, from browsing the site to receiving your items. It’s wonderful to know that our team could be helpful when you had questions and that everything arrived quickly and in perfect condition. We truly appreciate your recommendation and look forward to you shopping with us again soon!
I had a good experience with Good buy…
I had a good experience with Good buy gear, Kirstein helped me with my issue and was very helpful. The customer service was fantastic , and the staff was very professional
15 September 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing your experience! We’re thrilled to hear that Kirstein and our team were able to help you and provide the support you needed. Our goal is always to deliver fantastic service and professionalism, and it means a lot to know that came through in your experience. We appreciate your feedback and look forward to helping you again in the future!
biggest scam ever
biggest scam ever. Do not use this platform to sell your baby items. They take all your money. Stay away!
12 October 2024
Unprompted review
Reply from GoodBuy Gear
Thank you for your feedback regarding selling with GoodBuy Gear. We’re sorry to hear about your experience. We’re always happy to answer any questions or clarify how our selling process and payout structure works. Please don’t hesitate to reach out to us at connect@goodbuygear.com so we can help.
Should be GreatBuy Gear
I was skeptical before making my first order due to the fabulous prices. I was so excited when seeing the delivered product. Everything was as described and what a bargain! I am already adding more items to my cart for my next order.
8 September 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for your kind words! We’re thrilled to hear that your first order exceeded your expectations and that you found such great value. We work hard to ensure every item is exactly as described, so it’s wonderful to know that shined through. We can’t wait to see what you discover in your next order, happy shopping!
So glad I found this business ! You will too!
So glad I found this business! They are easy to work with, have so many items to choose from. They are helpful if you have any questions. A representative is with you the whole process to move it along or answer any questions. The quality of the items is always very good. I have bought many items & my granddaughter - expecting twins has also bought items. Each item whether in box, used, new have been perfect, checked out, and been an amazing purchase. I'm very satisfied with this company and highly recommend them. You won't be disappointed!
10 August 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for your kind words and recommendation! We’re thrilled to hear that you’ve had such great experiences shopping with us and that both you and your granddaughter have found items you love. Knowing that the gear has been a perfect fit and quality-checked for your growing family makes us so happy. We truly appreciate your trust and continued support, it means the world to our team. Congratulations to your granddaughter on the exciting arrival of twins, and thank you again for choosing GoodBuy Gear!
Mockingbird bassinet…
I had ordered a Mockingbird bassinet for a wonderful price for my new grandson. I was so excited. I received the tracking information and waited for it to arrive however it never showed. I contacted GBG and Victoria in customer service was amazing. She stayed in touch with me for 2 weeks while we waited out the allotted time needed to see if it was lost or going to show. As soon as the 2 weeks passed she sent a new one immediately and it arrived the next day.
Any time I’ve had any issues the customer service has been amazing. ThankS GBG!
26 August 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing your experience! We’re thrilled to hear that Victoria was able to support you through the delivery issue and make sure your bassinet arrived quickly. We know how important it is for everything to be just right when welcoming a new grandchild, and we’re so glad we could help make that happen.
Your kind words about our customer care means a lot to our team. We’ll be sure to pass along your feedback to Victoria, she’ll be happy to know her care made such a difference.
Congratulations on your new grandson, and thank you again for choosing GoodBuy Gear!
I love my wagon from GoodBuy Gear
I love my wagon from GoodBuy Gear! I was searching for a collapsible wagon and didn’t want to pay full price. A friend of mine had bought a gently used one from GoodBuy Gear and could not say enough about it! So I bought one and have been using it all summer. It has worked out perfectly and I saved money. Thank you!
6 June 2025
Unprompted review
Reply from GoodBuy Gear
We’re so happy to hear you’re loving your wagon and that it’s been the perfect fit for summer adventures! Knowing you were able to save money and still find exactly what you were looking for is exactly why we do what we do. Thank you for sharing your experience (and shoutout to your friend for spreading the word!). Enjoy your wagon and all the memories it helps you create! - 💛 The GoodBuy Gear Team
Bought a baby swing as a gift in late…
Bought a baby swing as a gift in late March 2025 for $100. Stopped working Aug 20. Company unwilling to rectify issue and simply placed blame back on the customer by saying I had 14 days to reach out - well the swing worked for 14 days lol so reach out for what. I would still expect a $100 purchase to last more than 5 months. Will not shop with them and will not recommend them to anyone.
20 August 2025
Unprompted review
Reply from GoodBuy Gear
We’re truly sorry to hear about your experience with the swing gift. We completely understand how frustrating it must be for something to stop working after only a few months.
Our return policy is designed to cover situations where an item arrives not as described or with an immediate issue, which is why it has a 14-day window. Since we operate on a consignment model, this policy also helps us maintain our mission of sustainability. We truly appreciate your support in making baby and kid gear both accessible and eco-friendly.
Your feedback is so important, it helps us continue improving both our listings and customer experience.
We appreciate you taking the time to share this, even though it wasn’t the experience you hoped for, and we’ll be sharing your comments with our team to see how we can better support situations like yours in the future.
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