Good2Go Auto Insurance Reviews 847

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, knowledge, and helpfulness, often highlighting specific individuals for their exceptional service. The customer service is frequently described as amazing, with many appreciating the clear communication, professional listening skills, and the ease with which agents explain policy details. The overall service is viewed as excellent, with consumers noting the efficiency and smooth user experience. However, some customers were not happy with the contact process, mentioning difficulties reaching a live person and receiving incorrect information. A few people also felt that customer service was terrible, citing rude interactions and agents hanging up on them.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and helpfulness.... See more

Customer service

Consumers find customer service to be a positive experience, often highlighting the helpfulness and knowledge... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, knowledge, and... See more

User experience

Reviewers consistently express satisfaction with their user experience. Customers highlight the kindness,... See more

Customer communications

Reviewers highlight negative aspects of contact. Many customers report difficulties reaching a live person,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ellen was amazing from the beginning of my process until the end!!! she put up with me rushing her because I was trying to work and get my insurance at the same time and she completely understood and... See more

Company replied

Rated 5 out of 5 stars

Today I was expecting to receive excellent customer service and thinking skills, and I did. Melissa Johnston was amazing. Her tone over the phone was amazing. I appreciate the professional listening... See more

Company replied

Rated 5 out of 5 stars

I spoke with many agents at your company. I call them the I dont knows. They couldn't explain alot of things to me that I didnt understand. Heather explained everything to me in detail which I great... See more

Company replied

Rated 5 out of 5 stars

Ellyn did such a great job! High energy, very thorough and even congratulated me on becoming a new Good2Go customer! Every company should strive to have great representatives like Ellyn, I’m very impr... See more

Company replied


Company details

  1. Insurance Company
  2. Auto Insurance Agency

Written by the company

We were founded on the simple premise that getting car insurance shouldn’t be difficult. We specialize in selling minimum limits car insurance, and collision and comprehensive coverage to underserved drivers. Our mission is make it easy for all drivers to be an insured driver by giving them access to fast, easy, and cheap car insurance that will get them behind the wheel for less up front — with low down payments and convenient payment plans that fit any budget. We specialize in minimum limits insurance (just what you need to drive legal in your state).* Each month, we help thousands of customers get the car insurance they need – without breaking the bank. We’ve put our customers first and dedicate ourselves to selling auto insurance that's fast, easy and cheap.


Contact info

4.8

Excellent

TrustScore 5 out of 5

847 reviews

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Rated 5 out of 5 stars

Gina Terroni was amazing she helped me…

Gina Terroni was amazing she helped me get my insurance and made sure that I was fully satisfied with my rate and was very polite I did not think I was going to be able to get coverage but she got me covered Thank you Gina and Good 2Go.

4 December 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Ellyn Fallon was extremely helpful

Ellyn Fallon was extremely helpful, got through the process quickly which I like! Very knowledgeable!!

3 December 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 1 out of 5 stars

Ripoffs!!

Ripoffs!!! Forever wait time to reach a representative..

24 November 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

We regret that the service experience received was less than adequate. It is the company’s expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced. However, we received no response for our request for additional information.

Rated 5 out of 5 stars

Ellyn Fallon was great

Ellyn Fallon was great! Easy to talk to and made my process as smooth as possible to get my car insured! Thanks Ellyn I’m very satisfied with your service!

21 November 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Anthony Smith was very great with…

Anthony Smith was very great with helping me and all my issues , very fast and efficient. Very great employee!

18 November 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Customer service

The agent was amazing she helped me get back on track with renewing my insurance

7 November 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

She’s the best bro

4 November 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Melissa was very helpful and sweet

Melissa was very helpful and sweet. 10/10 would recommend.

29 October 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Ellyn Fallon is so amazing

Ellyn Fallon is so amazing. I had a few questions while doing my quote online and she was able to explain to me what was going on and was able to get my policy started with ease. I’m very much appreciative of her professionalism and expertise.

29 October 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

I called Goodtogo to make some…

I called Goodtogo to make some adjustments to my policy , however I came upon thee most kind, helpful, genuine , caring representative/ agent you could ever find, not only did Anthony help me make the necessary adjustments he went above and beyond to make sure I understood all the information. When I tell you he was definitely who God sent to me to be of an assistance he was just that he goes above and beyond his call of duties to make sure the customer is satisfied. I cannot thank him enough for all he does he is a blessing . I for certain know Goodto go insurance is where I will remain for insurance and its reasonable , Anthony deserves a raise , promotion or something his work of EXCELLENCE customer service cannot be compared. I Thank you so much for you being you and helping me in my drastic time of need . Many Blessings I am forever grateful to you Anthony you make a difference and your Kindness and Sincerity goes a very long way.God bless you and thank you Good To Go for having such a great representation of the company. If anyone needs assistance ask to be directed to Anthony Smith. He works in pure Excellence and AAAAAMAZING at what he does. Thank you again Anthony Smith !!!

28 October 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Heather was fantastic

Heather was fantastic! She answered all of my questions and was very knowledgeable. She also seemed genuinely concerned and eager to help me.

27 October 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Very nice and polite

Very nice and polite. Also handle everything very fast .her name is Heather

24 October 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Easy

Heather made the process quick and easy. Thank you

23 October 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Today I was expecting to receive excellent customer service with a smile and thinking skills

Today I was expecting to receive excellent customer service and thinking skills, and I did. Melissa Johnston was amazing. Her tone over the phone was amazing. I appreciate the professional listening skills, as well as the clear communication with me. Melissa answered every question with knowledge of the product while pro
viding options. Great customer service!

15 October 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

YOU ARE VERY PROFESSIONAL

THIS IS THE BEST EXPERIENCE I EVER HAD MAKING ON LINE BUSSINES . THANK YOU VERY MUCH .

10 October 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

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