Gone Solar Reviews 

20
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Great company to work with. Installation was completed on time and has worked brilliantly so far. The staff were extremely helpful and professional. I would highly recommend.

Rated 5 out of 5 stars

Great service from start to finish. Good advice on the options available. Price was very competitive. No pushy sales talk. Great contact from Maria post sale and during the installation. The installa... See more

Rated 5 out of 5 stars

I have to say Gone Solar have been nothing short of brilliant. Everything was explained well. Ethan and Mal who fitted the panels were respectful, extremely tidy and left our home how they found i... See more

Rated 5 out of 5 stars

Reslly grest to deal with throughout - from the initial consultation to the install. Really clear consultation and explanation of the set up. Great price and then really easy sorting out the adm... See more

Company details

  1. Solar Energy Company

Written by the company

Gone Solar is a trusted, MCS-accredited solar panel installation company, helping homeowners and businesses across the UK cut energy bills and reduce their carbon footprint. Based in Porthcawl, South Wales, with offices in West Wales, North Wales, Bristol, Reading, and Hertfordshire, we make switching to solar simple with jargon-free advice, tailored solutions, and full support from consultation to aftercare. Our mission is to deliver long-term savings, energy independence, and a greener future - one roof at a time.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

20 reviews

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4.5

All reviews

(20)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company to work with

Great company to work with. Installation was completed on time and has worked brilliantly so far. The staff were extremely helpful and professional. I would highly recommend.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

An excellent service from quote to…

An excellent service from quote to installation. Hassle free, no fuss, no mess installation, so professional throughout.An open and honest company that supports you all the way. Special thanks to Mary with outstanding customer service.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

Reslly grest to deal with throughout - from the initial consultation to the install.

Really clear consultation and explanation of the set up. Great price and then really easy sorting out the admin.

Everything was installed within a few days and working flawlessly.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Good advice on the options available. Price was very competitive. No pushy sales talk. Great contact from Maria post sale and during the installation. The installation team were punctual, helpful in suggesting the location of the kit and very neat and tidy. So far all the kit is working as expected. I recommend Gone Solar

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from initial quotation through to final installation with their office manager “Maria” actively monitoring progress at each stage. Would definitely recommend.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Honest, prompt and a great team.

One thing that is really important to me is honesty and good timekeeping, and they excelled in both. The customer service was excellent throughout, with any concern or query answered promptly and in a supportive manner.
They were professional from the start and I couldn’t fault the way my calls were handled. The survey visit was clear and straightforward, with everything explained in plain, no-nonsense language. Despite horrendous weather, the installation went ahead as planned and they honoured the agreed install date. The scaffolding went up and came down exactly when it was supposed to, and all timeframes were met.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Good aftercare

Installation service excellent. Issues with invertor and battery 18 months in. Gone Solar very good at attending, communicating via email from their office and sorting the issue out.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent local company

Excellent local company, had a good price for my install, fitters were respectful and efficient, really tidy job done, couldn't be happier with the service received, after care is amazing. They really can't do enough for you, went above and beyond. Highly recommended

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service from Gone Solar

I have to say Gone Solar have been nothing short of brilliant. Everything was explained well. Ethan and Mal who fitted the panels were respectful, extremely tidy and left our home how they found it. We actually had a good laugh with them to.

From Nathan and Ethan coming to give us a quote to the fitting has been seamless. The whole team are approachable, absolutely no pressure selling and they know their stuff.

I wouldn’t hesitate to recommend them to anyone and will be recommending them.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, communication and after care. We are very happy with our solar panels , battery and car charger. Would highly recommend this company.

15 May 2025
Unprompted review
Rated 1 out of 5 stars

Not good at all,

Not good at all,

29 July 2025
Unprompted review
Gone Solar logo

Reply from Gone Solar

Hi James,

We take all feedback very seriously, but after carefully checking our records we can’t find any evidence that you’ve been a customer of ours. We’re concerned this review may not relate to a genuine experience with our company.

If you believe this is in error, please contact us directly at office@gonesolar.co.uk so we can look into this further. In the meantime, we kindly ask that Trustpilot review this feedback, as it doesn’t appear to reflect one of our customers’ experiences.

We remain committed to providing excellent service and transparent reviews from genuine customers only.

Rated 5 out of 5 stars

Excellent service and competitively priced

Bungalow, 6.6KW (15 panels). As a former electrical installation technician I could have carried out this work myself, now retired with dodgy knees, and needing an MSC accredited installer (or else you cannot connect to the grid) I had 5 companies quote (small one man band to nationals). The cost of Gone Solar was in the middle, paperwork was comprehensive, and the lack of pushy salespeople spouting absolute rubbish was very much appreciated. Work commenced on the agreed date and carried out without interruption. Excellent, polite and efficient tradesmen. Pleased to recommend them and well worth my 5 star review

31 January 2025
Unprompted review
Gone Solar logo

Reply from Gone Solar

Thank you so much for your kind words! We’re really glad you had a great experience with us.

Rated 5 out of 5 stars

Professional and efficient

Company were very professional, easy to deal with and explained things well. Work was done efficiently, and tidily. No issues following installation.

Solar panels were insatlled May 2024.

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

I had a very positive experience with Gone Solar and its owner, Nathan. From the initial consultation to installation, their professionalism and attention to detail stood out.

Nathan provided clear, knowledgeable guidance on solar panels and how they would work for my home, and the installation was efficient and well-coordinated. The quality of the equipment and service has already helped lower my energy bills.

Overall, I’m very satisfied with Gone Solar and would recommend them to anyone looking to switch to solar energy.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Craig and his team where brilliant…

Craig and his team where brilliant write from the start. They took the time to understand what I was looking for and explain how it could be achieved. Experts completed all stages of the installation and the team where flexible throughout the process. I'd happily recommend them to anyone looking for a Solar PV installation

21 December 2022
Unprompted review
Rated 5 out of 5 stars

Solar install

From the initial phone call had a site visit, an explanation of the plan and then a competitive quote sent. I accepted and paid a 10% deposit. Got an installation date and another site visit. The next few days the install went ahead as planned-even in the bad weather!

19 December 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service from start to finish..

Brilliant service from start to finish came when they said they would. Explained everything in simple terms so that we could understand. No hard sell, left to think about and once we had made a decision in was all go. Scaffolding up and the job was completed within the timescale stated.clean and tidy too
Follow up courtesy call to make sure we were happy.
Would certainly recommend this company.

5 December 2022
Unprompted review

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