Golf Swing Systems Reviews 

Lost a carpet retainer tension plug when moving the house around for redecorating. They got me one without any quibble. Fantastic after sales service wouldn't hesitate to recommend them and also the puttout trainer which is brilliant too. Thanks Tracey

Awful Customer service trying to return a product but no emails are being replied to. I never write reviews but awful company to deal with.

Definitely your company check order Order Number: 108200

Your phone lines open 9-5 and not open weekends. I’m in work how can I phone you? Most companies can sort returns via email these days

Outstanding Customer Service

I had a great experience with Golf Swing Systems. I ordered a TRS Slider, but unfortunately the size wasn't quite right. Tracey was absolutely brilliant throughout the whole process. Communication was quick, professional, and friendly, and she arranged the exchange with no hassle at all.
The replacement was dispatched promptly, and nothing was too much trouble. It's refreshing to deal with a company that genuinely cares about its customers and goes the extra mile to make sure everything is resolved smoothly.
A big thank you to Tracey for the exceptional customer service. I wouldn't hesitate to recommend Golf Swing Systems and will happily buy from them again.
James

Top class service and product. After sales care and attention was excellent and it's so nice to feel like there are real people behind the business who care about customers and service.

I'll definitely be looking to buy all of my golfing stuff from GSS in the first instance, for sure.

We sent a gift to our son in law for his 50th birthday but I made a mistake with the postcode so the gift was delivered to the wrong address. Upon realising this I contacted Golf Swing Systems who liaised with DHL to deliver the gift to the right address on time, Thanks to the Warehouse Manager’s swift action, our son-in-law received the gift on his birthday. The customer service was exceptional.

Tracey Thistleton was amazingly helpful. Super efficient and dealt with my query effectively. Would recommend Golf Swing Systems for their excellent customer service and aftercare.

Bought the stack system a year or two back (Word of warning, do do the stretches etc and gym work with it as can lead to some niggling injuries with the faster clubhead speed), but after a year or so someone broke into my car and annoyingly stole with a load of other stuff the associated weights that go with the stack club-rendering it useless.

Reached out to stack system (US based) and they responded straight away putting me in touch with Golf Swing Systems (I had forgotten who’d i bought it originally with) and between the two companies immediately worked to dispatch a new set. With so much bad service around, shout out to these guys. Really good experience.

Thank you very much for stocking this great bit of kit. It is super lightweight and easy to attach — once it’s on the grip you forget it’s even there. Being able to start and stop recording without walking back to the phone makes practice so much smoother. The photo feature is brilliant for checking alignment and setup. I have no doubt it will be even better when used properly on the course.

I ordered the TRS Slider in size MEDIUM but when it arrived it was too small (idiot) so I emailed them and they said no worries we can either exchange it via DHL and they will deliver your Large TRS Slider and they will take the medium back. The next day I got a 1hr delivery spot via DHL and it arrived the same day. Superb service and shipping.
Well done guys

I recently purchased an item from this company but needed to return it after selecting the incorrect size. Throughout the entire process, the professionalism, efficiency, communication, and genuine care shown were exceptional. It has truly been the best delivery and returns experience I’ve had, and I wouldn’t hesitate to recommend this company.”

Firstly: customer service is excellent and very responsive. Secondly: there are several good TRS videos to guide a person in using the slider correctly and, thirdly, it is really tightening up my swing - backswing right through to follow through. Vastly superior to tucking a glove under my arm!

First class service from the GSS team. I recently visited their offices to understand options for building my own simulator. The GSS team was extremely knowledgable, patient and understanding of my needs culminating in the purchase of a Garmin R50 unit, projector, strike turf and putting turf. The finished sim is amazing and has even bettered my high expectations. You will not go wrong with GSS. Thank you guys.

One of the best customer service departments I have the pleasure of dealing with.
From the 1st email to the last everything was a breeze,

Easily the best customer service I’ve ever had, slight mix up with courier as it’s Christmas time.
Tracey went over and above to get it sorted.
Absolutely brilliant.

Recently purchased an item from GSS (1st time customer) after being let down spectacularly by another company.
Contacted GSS re delivery date and was passed through to Tracey who provided the information I wanted.. Sure enough the item arrived by mid-day on the day promised, well packaged and fit for use straight away.
Good courteous service - pleasure to deal with!

I don't write many reviews, and I like to think I am understanding and realistic. But the service I have received in relation to answering questions about an order and chasing up delivery has been extremely poor, including their use of a 3rd party "overflow answering service" when they can't answer themselves -- which seems most of the time. I am interested to see other reviewers have had a similar experience. Promising next day delivery is not just about the speed of delivery but ensuring you will be available to receive the goods. They don't provide any way of tracking, so the customer is then stuck in a loop of GSS and their 3rd party. Very unsatisfactory. Potential customers might want to bear this in mind. Not a patch on Amazon’s customer service, though I admit they are very good at bombarding you with follow up marketing emails!

When buying a launch monitor I needed advice on the tech hardware setup and received great advice from Alex before purchase. I ordered a flightscope monitor through Golf Swing Systems online which arrived promptly and well packaged. On first use I noticed a significant manufacturing fault (unlucky with the sealed unit) and immediately contacted the team at GSS. Having been assisted by Alex previously, for continuity I was directed to Alex again who apologised for the inconvenience on behalf of flightscope and sorted a replacement until. Everyone was nice to deal with, helpful and totally great when sorting out a warranty issue that was not of their creating.

Incredible customer service! I have been a nightmare customer, dithering over which Orange Whip to buy - with multiple returns and re-deliveries. Tracey Thistleton has been extraordinary. If she ran the Country, we would be in a far better place! I would, without hesitation, recommend this company.

After much deliberation and considering various companies, I finally decided to purchase a golf simulator bundle from Golf Swing Systems (GSS), and I couldn't be happier with my choice! The package I received was nothing short of amazing, and the price was exceptional.

Throughout the entire process, the communication regarding my order was fantastic, and the assistance I received was truly 5-star. I honestly can't recommend this company enough for anyone looking for golf simulator solutions.

A special commendation goes to Tracey, the Warehouse Manager, who went above and beyond to provide outstanding help. Her dedication truly made my experience even better!

I contacted GSS after a couple of months of a product I had bought that wasn’t quite working as advertised. Without any fuss at all, Tracey who I dealt with, immediately offered me options of exchange, refund or replacement . More than that she proactively arranged collection of the product (navigating a few issues with the courier) and had my product replaced. Excellent, efficient service . Couldn’t recommend highly enough.