Golfstream Limited Reviews 

107
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Active customers frequently praise the remarkably helpful and extremely knowledgeable staff, noting that products arrive promptly and feature exceptional overall quality and design. Consumer service is widely described as outstanding, with support teams offering fast, generous assistance and effective solutions whenever unexpected technical questions arise. However, some reviewers noted that delivery times could sometimes be improved or experienced minor shipping delays with their ordered packages. A few people also mentioned encountering occasional technical problems, heavy physical handling requirements, or receiving specific replacement parts that did not match original specifications.

What people talk about most

Product

Customers had positive experiences with product, often noting that items like golf trolleys, bags, and spare... See more

Delivery service

Reviewers express great satisfaction with the delivery service, noting that packages arrive promptly and... See more

Service

Clients share high satisfaction regarding the service, frequently highlighting fast, reliable assistance and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are well made,... See more

Customer service

Reviewers highlight great satisfaction with customer service, consistently praising the prompt, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made contact about a possible warranty issue. It was handled really quickly with some knowledgeable and helpful replies, including offering a repair free of charge. I then ordered some spare parts... See more

Company replied

Rated 5 out of 5 stars

I have had the basic model for about 6 months now, it is better than my previous motocaddy s1. I had 2 small issues, requiring spare parts, these were delivered free of charge within a few days... See more

Company replied

Rated 5 out of 5 stars

I bought a Caddy Cell battery from an online golf reseller to replace my defunct original PowaKaddy battery. I had a problem trying to fit it into my PowaKaddy C2 trolley, so decided to contact Gol... See more

Company replied

Rated 5 out of 5 stars

From start to finish, I have found Golfstream and its staff to be extremely helpful with great product knowledge. From pre-sales to delivery and beyond, their level of customer service has been a ple... See more

Company replied


Company details

  1. Golf Cart Dealer

Written by the company

Golfstream was established in 2008 by two ex-PowaKaddy men and a team of experienced designers and engineers. Their trolleys are the easiest to fold, brilliantly designed and most affordable real alternative in the market today. The company also owns CaddyCell, the most prolific after market lithium battery range in the UK and Ireland. Often described as "Golf's best kept secret" Golfstream go from strength to strength, and their new GX range it turning heads in clubs all over the northern hemisphere.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

107 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(107)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

From start to finish it has been a pleasure.

From start to finish, I have found Golfstream and its staff to be extremely helpful with great product knowledge. From pre-sales to delivery and beyond, their level of customer service has been a pleasure. I've got the GX3 golf trolley, which has attracted a lot of attention from friends and members generally at my club. I look forward to using it for many years to come.

23 July 2026
Unprompted review
Golfstream Limited logo

Reply from Golfstream Limited

Ray, thank you so much for this wondeful review, it will be shared amongst the team, who I know will get a lot of pleasure in reading it. Enjoy your golf!

Rated 5 out of 5 stars

I was very happy with my purchase and…

I was very happy with my purchase and their prompt
dispatch. Unfortunately the courier contacted me
that I had to pay a additional 31 euros because of new
tax. I returned them and my A/C was credited.
So i would give full marks to this company

9 July 2026
Golfstream Limited logo

Reply from Golfstream Limited

Maria, thank you for the 5-Star review, we really appreciate it. Unfortunately, when buying from the UK into Ireland, or any other EU member state, although we don't charge UK VAT of 20%, you will have to pay Irish VAT of 23% and Irish duty as, in effect you are importing goods from outside the EU.

Rated 5 out of 5 stars

A small glitch

I am one of those people, that if something is going to go wrong, it will happen to me!

I had an issue with my trolley, where I could only disconnect my battery to switch off, then couldn't switch back on.

I emailed Golfstream about the issue, and they immediately arranged for the trolley to be picked up.

This happened on a Tuesday. By Thursday the trolley was returned, upgraded and with a change of trim, which I had been planning to buy!

All this, at Golfstream's expense!

Amazing service, great people to deal with, and I just hope that by giving a glowing review others won't expect Golfstream to provide free goodies!

I love the trolley, and the upgrade is brilliant. Can't recommend or rate Golfstream highly enough

13 July 2026
Unprompted review
Golfstream Limited logo

Reply from Golfstream Limited

Wow, we are so delighted to read your 5-Star review. When we started Golfstream in 2008 it was founded on first-class customer care. It is therefore really gratifying when this is recognised. Thank you so much. Enjoy your golf!

Rated 5 out of 5 stars

Great product, even better service!!

A great product is one thing, but fantastic customer service is what really makes Derek and the team at Golfstream earn the 5*.
After 2 years of trouble free use of my trolley, the on/off switch recently developed a fault.
I emailed Derek with the issue, he immediately offered to either send out a replacement part or to collect the trolley for a free repair. I said to Derek I was happy to fit the part myself, and 2 days later it arrived in the post. Less than an hour later, trolley back in perfect working condition.
Incredible service and a lesson to almost all the other companies out there who forget about the customer as soon as they've made the sale!

14 July 2026
Unprompted review
Golfstream Limited logo

Reply from Golfstream Limited

Thank you so very mnuch for this amazing review, it is genuinely appreciated and will be shared with the entire team.

Rated 4 out of 5 stars

Great product

Great product. Good if shipping with battery was also provided by air or ocean freight.

27 June 2026
Golfstream Limited logo

Reply from Golfstream Limited

Axel, thank you so much for you review, we really appreciate it. We are mot able to ssend these batteries by air, only by road freight, Thank you again and enjoy your golf.

Rated 5 out of 5 stars

Ease of order

Ease of order, timeliness of delivery.

25 June 2026
Golfstream Limited logo

Reply from Golfstream Limited

Thank you for your 5 star review Tim, we really appreciate it.

Rated 1 out of 5 stars

In trying to obtain assistance with the…

In trying to obtain assistance with the service of a replacement screen I had a very uncomfortable and unhelpful teleconference with the technical department. I was accused of laughing at the engineer which I found pathetic, I was chuckling at my inability to comprehend. I would never deal with this company again.

24 June 2026
Golfstream Limited logo

Reply from Golfstream Limited

David, thank you for your review, albeit disapointing. For the sake of balance, you were passed to a senior engineer as you laughed at our engineer you spoke with first, a lady. When you spoke with me, you were telling me I was wrong, even though you had called for assistance. We continued and you laughed in what I took as a dissmissive way. We are here to help and we are good friendly people, but we are human too.

Rated 5 out of 5 stars

Found what I was looking for easily on…

Found what I was looking for easily on your website, ordered it, and it was delivered 2 days later.

17 June 2026
Golfstream Limited logo

Reply from Golfstream Limited

George, thanmk you so much, we really appreciate you taking the time to give us this 5 Star review. Enjoy your golf!

Rated 1 out of 5 stars

Main tube on my GX3 after only 7…

Main tube on my GX3 after only 7 months. Golfstream repaired it under warranty requiring it to be send away for a week by the time it got picked up. It then failed again after another few weeks with the new rivets falling out. Had to send it back again a week ago and still not got it back. Not confident it won’t be the last time

23 June 2026
Unprompted review
Golfstream Limited logo

Reply from Golfstream Limited

Andrew, we were all very disapointed to read this, but accept your unit should not have failed. It was delivered back to the golf club as you requested yesterday. My sincere apologies you hgave not seen us at our best.

Rated 5 out of 5 stars

Great service as usual!

Well packaged. Items as described and arrived quickly.

4 June 2026
Golfstream Limited logo

Reply from Golfstream Limited

Thank you again Annette, we thrive on return customers and you are always welcome.

Rated 5 out of 5 stars

Very good communication and there on…

Very good communication and there on the line straightaway to answer questions

1 May 2026
Golfstream Limited logo

Reply from Golfstream Limited

Thank you so much, we do aim to please, so lovely when this is recognised. Enjoy your golf.

Rated 5 out of 5 stars

Ordering was easy ,Delivery was prompt…

Ordering was easy ,Delivery was prompt and any queries I had were dealt with quickly and efficiently, have already recommended you to fellow golfers.

28 April 2026
Golfstream Limited logo

Reply from Golfstream Limited

Thank you, what a lovely review, really appreciated.

Rated 5 out of 5 stars

Spares and repairs

Made contact about a possible warranty issue. It was handled really quickly with some knowledgeable and helpful replies, including offering a repair free of charge.
I then ordered some spare parts and they were dispatched quickly and with clear instructions on fitting.
Great customer service and great producs.

28 April 2026
Golfstream Limited logo

Reply from Golfstream Limited

Thank you so much for this amazing review, we appreciate it so much and will share with the team.

Rated 5 out of 5 stars

Great quality and service

Great quality and service. I'll purchase again.
Delivery time could be a little bit better.

20 April 2026
Golfstream Limited logo

Reply from Golfstream Limited

Thank you for the 5* review, we really appreciate it and we must come up with a better solution for delivery than Royal Mail!

Rated 5 out of 5 stars

Great service.

Great service.
Bought replacement rear wheels.
Enquired about them around 6.30pm. Surprised to get a response later that same night..
Wheels despatched the next morning, and placed in my hands the following day.

Could not be bettered

13 April 2026
Golfstream Limited logo

Reply from Golfstream Limited

What a fantastic 5* review to receive, thank you so much Julie. We try so hard to be the flag bearer on customer care, we are delighted when this is recognised.

Rated 5 out of 5 stars

New wheels for my trolley

New wheels for my trolley arrived very promptly, are good value and also are well made

9 April 2026
Golfstream Limited logo

Reply from Golfstream Limited

Paul, thank you so much for the 5-Star review, we really apprecioate it and will share witht he team. Enjoy your golf!

Rated 5 out of 5 stars

Very prompt reply to my question and…

Very prompt reply to my question and great service, replacing my scratched screen. Also products ordered are top quality and also delivered promptly. Great company to deal with. 5 🌟

7 April 2026
Golfstream Limited logo

Reply from Golfstream Limited

Thank you for the 5-Star review Peter. Very generous words and so lovely to have this recognition.

Rated 5 out of 5 stars

I E-mailed the company on Bank Holiday…

I E-mailed the company on Bank Holiday Monday with a query regarding a part I needed.I was pleasantly suprised to receive a prompt from Dereck who was able to identify the part I required from the online parts listing.Part ordered without any problem and received within a couple of days.Part fitted exactly and problem resolved Excellant service.

6 April 2026
Golfstream Limited logo

Reply from Golfstream Limited

Stuart, what a fantastic review to receive, thank you. We try so hard to offer better customer care than any of our competititors, and it is really rewarding for all of us when this is recognised. Thanks again :-)

Rated 5 out of 5 stars

Excellent.

Excellent.

3 April 2026
Golfstream Limited logo

Reply from Golfstream Limited

Thank yuou for the 5* review Neil, always appreciated.

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