GOLDXCHANGE Reviews 

120
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Such a simple process yet has the security protocols in place. As it states in the literature, Take it to the post office, next day received the offer and the money in the bank by 1500 the same day... See more

Rated 5 out of 5 stars

Very impressed. First class service. Rarely do do companies exceed expectations, but GoldXchange did. Received their pack for sending off gold . Called about the default insurance value (£750) being t... See more

Company replied

Rated 5 out of 5 stars

Very prompt processing of our gold, which was reassuring as it's quite stressful sending such a lot of high value things by post. Very good price, better than expected, prompt payment.

Rated 5 out of 5 stars

Well, I am impressed. The mailing pack (Special Delivery) was received AM and returned PM, and less than 24 hours later a good offer was received which I accepted and the money was transferred into... See more

Company details

  1. Gold Dealer
  2. Cashback Provider
  3. Coin Dealer
  4. Gold and Silver Trading Company
  5. Jewelry Buyer
  6. Scrap Metal Dealer

About GOLDXCHANGE

Written by the company

Honest and Transparent Service

GOLDXCHANGE is a family-run business with over 60 years of combined experience as jewellers, valuers and precious metal buyers.

Our experienced testing team use a combination of the latest XRF and traditional testing methods to quickly and accurately test every item sent to us and to produce a great offer for your items.

Over the last 20 years we have built a reputation for honesty and transparency and in the process we have bought over £100 million worth of scrap precious metals from over 200,000 satisfied customers.

Our simple buying system allows members of the public to sell old, broken or unwanted precious metals at market leading rates through a fast and transparent process that can deliver cash for your scrap precious metal in as little as 48 hours.

Same Day Payment - We will pay you direct to your bank account on the same day that you accept our offer, often within 2 hours!

Customer Service - Customer Service is at the heart of everything we do. Our excellent team are on hand to answer any questions that you have and we offer a genuine 100% Satisfaction Guarantee. If you are not delighted with our offer we will return your precious metal items to you free of charge.


Contact info

4.9

Excellent

TrustScore 5 out of 5

120 reviews

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4.9

All reviews

(120)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service

When I looked at the website and valued my pieces using the calculator I thought it sounded too good to be true and surely there must be charges not mentioned here. How wrong. I eventually sent off one piece, received an offer the same day the parcel arrived, accepted the more than expected offer and the money was in my account later that day. I have since sent another 2 items with the same excellent response. A truly amazing service, highly recommended.

19 November 2025
Rated 5 out of 5 stars

Fast, friendly and very professional service

I had some old gold to sell and chose to use Goldxchange, because of the very good reviews and very competitive prices.
I received the packet to return my gold and sent it off. Next morning one of the team called with a valuation, and by early afternoon, they had transferred the money.
They did call me twice (initial valuation and then to confirm bank details) and their team member was very friendly, polite and professional.
It was easy to deal with Goldxchange and their service was excellent throughout.
I can highly recommend them!

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Can't speak highly

Can't speak highly. The process of selling my gold was so simple and the valuation i received was terrific. Very happy and cannot rate these people highly enough

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Needed to raise some cash towards a new…

Needed to raise some cash towards a new roof! Found Cheshire gold xchange online and got an excellent quote via email for a few gold items I had inherited. Didn't like the idea of sending in post, so took a day trip from East Midlands to Warrington for personal visit. Easy to find and friendly prompt attention. Even got a bit more cash than expected and instant direct payment into my account there and then. Really pleased with the whole experience, thank you!

2 October 2025
Unprompted review
Rated 5 out of 5 stars

More cash than local dealer

I made an online request for an envelope late afternoon and, received it in the post the following day. I promptly filled with an unused gold item and returned in the post the same day. By lunchtime the next day I received my quote. I was delighted with my quote as it was £80 more than I’d been offered at my local dealer. The cash was then deposited in my account within the hour after accepting.

15 September 2025
Rated 5 out of 5 stars

Brilliant service

Have used the service twice and received offers very close to what I was expecting. Both times the payment was in my bank account in less than 30 hours after posting the packages to them. Excellent service, incredibly easy to use, and does exactly what they advertise. I shall certainly use them again and recommend them to friends and family.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Got a fantastic price for a chain and bracelet

Got a fantastic price for a chain I sent through and then also for a bracelet. If you know the weight of your gold they have a calculator online that tells you how much you will receive. This is by far the best company to send your gold to , I looked into many before deciding on goldxchange. They send out prepaid envelope using special delivery and the money is in your account next day. I took my gold to two local companies and got quotes for £200 less per item .

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from GoldXChange

Fantastic service from GoldXChange, easy process from start to finish and I was kept informed at all stages of the process when I was selling some scrap gold jewellery. From when they received the pre-paid Special Delivery envelope which I took to Post Office yesterday, I was emailed this morning saying they had received the package, and got a phone call a few hours later with a quote which I happily accepted. The money was in my bank by mid afternoon. I would definitely recommend this efficient trust worthy company.

8 July 2025
Rated 5 out of 5 stars

Excellent Service.

I ordered a pack online, it was with me in two days, I packed up what we had and sent on the Tuesday, on the Wednesday 4th I had a phone call with an offer that I accepted, The Money was in the bank within 2hrs. What an amazing service, I highly recommend GoldXchange.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

no nonsense company

Really quick and helpful a no nonsense company. Plus everything is done the same day,when the items have been tested, they will get in touch with a price, great service many thanks David.

13 May 2025
GOLDXCHANGE logo

Reply from GOLDXCHANGE

Hi David,

Thank you for the great review! We look forward to your next time using the service.

Rated 5 out of 5 stars

Very quick to respond and make an offer…

Very quick to respond and make an offer that I accepted. All finalised in under 24 hrs from me posting item by special delivery paid for by the buyer.
Will definitely use again.
Thank you.

10 April 2025
GOLDXCHANGE logo

Reply from GOLDXCHANGE

Hi Mr Hamilton,

Thank you for the five star review. We aim to keep the process as easy as possible for our customers and are glad this is evident. We look forward to you using the service again in the future!

Rated 5 out of 5 stars

Right from the start I felt I had…

Right from the start I felt I had confidence in this company. I would highly recommend them as they were very efficient and easy to deal with

31 March 2025
GOLDXCHANGE logo

Reply from GOLDXCHANGE

Hi Karen,

Thank you for your kind review! We look forward to you using the service again in the future.

Rated 5 out of 5 stars

Cheshire gold exchange Knocks it out the park.

Received my prepaid envelope and instructions, popped my gold in, returned back to the Cheshire gold exchange, less than 24hrs received a fair offer which I accepted, money was in the bank within 5 mins of me accepting the offer, really exceptional service, don't worry about sending your gold here, 10/10 service thank you.

18 March 2025
Unprompted review
Rated 1 out of 5 stars

Sent a palladium ring via their free…

Sent a palladium ring via their free postal service and got an email saying the item was under 10grams so they won't buy, stating that I must send them £10 to return the ring or "Alternatively, we can dispose of the item for you"

The one form they send you in the package with the postage bag even says if you don't know the weight you don't need to enter the weight...

I wouldn't trust this company in the future and I would advise others to avoid.

12 March 2025
Unprompted review
GOLDXCHANGE logo

Reply from GOLDXCHANGE

Thank you for engaging with us to come to an acceptable offer for your item. We have taken note of your comments regarding wording on our documentation and will take steps to clarify that any offer to dispose of items is related to non-precious metals only.

Rated 5 out of 5 stars

QUICK SERVICE

QUICK SERVICE. KEEPS IN CONTACT FROM START OF YOUR ENQUIRY TO PAYMENT INTO YOUR BANK

6 March 2025
GOLDXCHANGE logo

Reply from GOLDXCHANGE

Hi Angela, thank you for the review. We look forward to your future custom.

Rated 5 out of 5 stars

Ernest and efficient service

Ernest and efficient service. Thank you so much

26 February 2025
GOLDXCHANGE logo

Reply from GOLDXCHANGE

Hi Siobhan, thank you for your review! We are glad you found the service to be efficient and we hope you consider using us again in the future.

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