DECEPTION AT ITS FINEST
DECEPTION AT ITS FINEST. I shop online FREQUENTLY, and while I understand the customer’s responsibility to review return policies, final sale items are ALWAYS noted clearly as such UNDER THE ITEM ITSELF AS WELL AS IN THE CART with ANY other company I’ve done business with. This company notates such items as “sale,” and lists under the FAQ and return policy that “sale” items are non-returnable with no other indication at the time of purchase. Not only did they deceive me, they ignored my contact regarding the issue for a week. When I finally sent a second message, the only reply I received was an “apology” that I “missed” this “ on the product order page itself,” furthering commenting that “it is listed right below.” Statistics clearly indicate that consumers base whether or not to do repeat business with a company on customer service experiences. Further, business is earned. Not only did this company make absolutely no effort to right a wrong, they are very clearly and intentionally deceiving customers. I’m honestly not sure how they’ve survived a week with such unscrupulous business practices. Not a good look for a company most have never even heard of. CONSUMERS BEWARE.