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Goldfish.ie Reviews 326

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TrustScore 4.5 out of 5

4.7

Phone and Internet Service
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See what reviewers are saying

Rated 5 out of 5 stars

From start up to customer service everyone at Goldfish is so helpful. Luke sorted out a little issue for me straight away today.

Rated 4 out of 5 stars

I've only set up recently and so far, so good. Diverts work well and messages are e-mailed promptly. I only needed to ring the office twice to get set up and they were helpful. Use online dashboard... See more

Rated 5 out of 5 stars

After dealing with two skype numbers that didnt work along with a shocking support team for two weeks that would have given Bill Gates a stroke i luckily came across goldfish, thank god. The team... See more

Rated 5 out of 5 stars

Since I have moved my phone system to Goldfish I have not only saved a huge amount of money but on top of that i get 100% more service options than any of my other providers could offer - call diverts... See more

Company details

  1. Phone and Internet Service
  2. Telecommunications Contractor
  3. Telecommunications Service Provider

Information provided by various external sources

Goldfish is an award-winning cloud telecoms based in Ireland.

About Goldfish.ie

Written by the company

Reliable
With 99.9% Service Availability over the last Year, Goldfish.ie provide an exceptionally stable VoIP platform
Innovative
Goldfish.ie work to constantly surprise their customers with improvements to their service and new additions to their platform
Knowledgeable Technical Support
Goldfish.ie have a knowledgeable technical support team who are able to deal with a range of queries first hand. Goldfish.ie doesn't unnecessarily pass callers on to different departments, and team members aren't encouraged to sell to customers. If you need help or answers to questions, Goldfish simply provides it.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

326 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I cant over sell this service

I cant over sell this service. It's great. The selection of local numbers, not just the nearest city, is perfect. As well, the emailing of voicemail and the app is fantastic.

25 May 2019
Unprompted review
Rated 5 out of 5 stars

5 Star

I would highly recommend this service. Very easy to set up and great value.

26 April 2019
Unprompted review
Rated 5 out of 5 stars

So far great company to deal…

So far great company to deal with...they actually answer the phone to you! Something EIR could learn from....and very effcient to respond with stuff. I've only signed up today so I cant speak as to how good a VoIP service they have but if its anything like their customer service it should 5 star.

18 April 2019
Unprompted review
Rated 5 out of 5 stars

Im a happy camper

After an unpromising "buy new software" solution suggestion. Goldfish came through and fixed the admittedly difficult codec conflict with a third party software, Im a happy camper.

13 March 2019
Unprompted review
Rated 5 out of 5 stars

Since I have moved my phone system to…

Since I have moved my phone system to Goldfish I have not only saved a huge amount of money but on top of that i get 100% more service options than any of my other providers could offer - call diverts - route to mobile. Just an amazing service and the staff and support could not be more helpful. I strongly recommend any business especially a small business like mine consider moving to this type of system. So hassle free and cheap.

1 February 2019
Unprompted review
Rated 3 out of 5 stars

Technical staff need to resolve the same problem again and again

While staff always resolve the problem after about 15 minutes or so, the problem keeps recurring : the system disconnects and then needs the technical staff to fix it. This happens about once or twice a year.

22 January 2019
Unprompted review
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Reply from Goldfish.ie

Hi Hans,

Thank you for taking my call. As discussed, the issue relates to your handset occasionally losing registration with the network, which can be resolved in future by rebooting the device.

Please do let us know if you need any further assistance.

Kind regards,

Simon.

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