Goldfanfurniture Reviews 45

Great experience. Ordered a table, which unfortunately was then out of stock - was informed quickly and offered the choice to pick an alternative as well as a discount for the inconvenience which, the table I chose instead arrived super quickly (despatched same day) and is fantastic. Really happy all round, great customer service, quick delivery and also the refund for the difference in price & discount was in the account in a matter of day, much quicker than normal retailers.

Ordered a table and chairs and paid for them in Feb. Next day a message to say the chairs will not be available until April 28th. Ask for options 2 weeks later through messenger as no tel number or email response. Non matched with my colour scheme. Asked for a refund Feb 23 and confirmed 4 working days. STILL WAITING no answer to emails or messages 🤷‍♀️

We recently ordered 2x glass tables, they came quickly and are fine. I then needed a VAT receipt so contacted the company. I emailed three, tried ringing loads of times and used the live chat a few times and spoke to Judy, who was completely unhelpful and then rudely just stopped messaging back.

Sadly the table was damaged in transit but we had to use it over Christmas - little help from Goldfan. Should have been a good purchase.

Thank you, very good.

Great service, the table is very nice and arrived very fast. Thank you!

My first nest of tables were damaged so they had to be replaced. I am still waiting for Goldfan to let Klarna know they were returned as I am being charged twice. The tables are very nice but there is still a slight mark on one of them.

Excellent table, really pleased with the table

Quick delivery, easy to put together and my table looks so lovely! Would highly recommend.

Had no problems with my glass dining table. Good purchase.

Amazing price! Just as pictured and described

Purchased a glass table and 4 blue velvet chairs. The furniture looks beautiful but there were a couple of issues with the table.

Firstly, when we unwrapped the glass table top there was a defect in the one corner which was quite sharp. Secondly, the instructions were not clear. Attaching the legs to the table top took several attempts before finally constructing. The chairs were much easier to put together.

Never buy from this company. Its been weeks and I haven't received my item. The customer service is absolutely appalling. Nothing was resolved. I had to take time off from work to wait for deliveries which never came. I'm a key worker so I can't just keep taking days off.
The legs were delivered separately and now they are just sitting in my living room. No one will pick them up and I haven't got a refund.
The worst place I have ever bought from.

UPDATE AFTER REPLY:
I don't understand why I have to wait for you to receive the item back before I get my refund? The issue is the delivery service, why should I have to suffer for this delay.
And what about picking up the legs? No one is acknowledging that and I want that sorted asap. I have tried to resolve this on your live chat, however the person on the other end just stopped replying. This is what I am referring to when I say bad customer service.

Great table. Very pleased with delivery
Good value for the money. If any body out there like it buy it you wouldn't be disappointed.

Really love the dining chairs I've ordered. One star less for the sale which has gone before the time.