Golden Standard Buybacks Reviews 

108
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the competitive pricing offered for their old phones, often finding it to be the best on the market. Reviewers frequently highlight positive communication, noting that the company kept them informed and responded promptly to messages, making the process smooth and stress-free. Some also praise the customer service for being helpful and professional, leading to a good overall experience. However, a significant number of people experienced considerable delays in receiving payments, with some waiting months or not receiving full payment at all. Some customers reported issues with partial payments, unfulfilled promises, and a lack of responsiveness from customer service when trying to resolve payment discrepancies. There are also instances where the initial offer price was reduced after the phone was sent, citing reasons like scratches or battery issues, which some reviewers disputed. A few people even reported their phones not being returned or payments never materializing, leading to significant dissatisfaction and concerns about the process.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting prompt payment delivery... See more

Product

Users describe ambiguous interactions with product, with some customers reporting positive experiences... See more

Service

Clients share ambiguous opinions on service, with many reviewers reporting professional and efficient... See more

Customer service

People report ambiguous experiences with customer service, with many reviewers expressing frustration over a... See more

Price

Customers had ambiguous experiences with price; some reviewers found the quotes fair and even received top... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had my son’s old phone just sitting around and decided to sell it. This company offered the best price on the market, so I gave them a try. It did take about three weeks to receive my payout, but I... See more

Rated 5 out of 5 stars

There were unforseen issues that came up with the phone. I can say though that when I reached out to the company, they were always very responsive. In the end I am extremely satisfied with the experie... See more

Rated 5 out of 5 stars

I had an old phone and needed some extra cash, so I decided to give this company a try. Communication was great from start to finish. They did let me know they were a little backed up due to the holid... See more

Rated 5 out of 5 stars

I had a phone sitting around and figured I’d see what I could get for it. I’m glad I went with this company—communication was clear and consistent, and they were upfront about being busy during the ho... See more


Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

At Golden Standard Buybacks, we’re redefining the way you sell your electronics. Whether you're upgrading, cashing out, or looking to sell in bulk, we make the process fast, simple, and rewarding. We buy smartphones, tablets, computers, and most other electronic devices—new, used, broken, or even locked—ensuring you get the highest payout possible. Founded on the belief that everyone deserves a hassle-free way to sell their devices, we’ve built a trusted platform that serves individuals and businesses alike. With our commitment to competitive pricing, excellent customer service, and a seamless selling experience, Golden Standard Buybacks is your go-to destination for turning your electronics into cash. Sell smarter. Get paid faster. Choose Golden Standard Buybacks today!


Contact info

3.0

Average

TrustScore 3 out of 5

108 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.0

All reviews

(108)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM ***do NOT use this company***

Phone shipped and received. Company sent partial payment after several attempts for outreach. Then ghosted and went non-responsive. NEVER sent the actual payment. You will NOT be paid. Do NOT use this company. Search other reviews that are not fake online.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Golden Standard Buybacks is Golden!

Working with Golden Standard Buybacks has been a fantastic experience! From the moment I reached out, their customer service blew me away—everyone was not just friendly and professional, but also incredibly responsive. I loved receiving consistent updates via text and email that kept me in the loop about Working with Golden Standard Buybacks has been a fantastic experience! From the moment I reached out, their customer service blew me away—everyone was not just friendly and professional, but also incredibly responsive. I loved receiving consistent updates via text and email that kept me in the loop about my order’s status every step of the way. The clarity and reliability of their communication truly gave me peace of mind throughout the entire process. Everything went so smoothly, and I’m genuinely impressed. I’ll definitely be turning to their services again in the future!

19 August 2025
Unprompted review
Rated 5 out of 5 stars

10/10 EXPERIENCE !!!

We just got new phones and decided to sell our old ones to Golden Standard Buybacks. I’m so glad we did—they gave us the best price out there and made the whole process super easy. They kept us updated the entire time, and everything went smoothly from start to finish. I definitely recommend them 100% and will be using them again when it’s time to upgrade.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Fix and go

We’ve taken a couple of our phones to Golden Standard buybacks be serviced. Prices are reasonable, and phones were perfect Afterwards. We would highly recommend them.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

My 1st Order Experience

This was my 1st time doing business with this company and while at 1st it was kind of difficult to get in contact with customer support to help me with my order , in the end it worked out fine. I did receive a fair price for the phone i sold to them. But I really appreciated the way Amber took the time to help me get my payment through and finalize my order , very professional and very nice also. It took about 1 month to complete my order , for some maybe it will take a longer time or maybe shorter , due to their system i was told , but overall i do look forward to doing business with this company again. Recommend.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

They were awesome especially Ray

They were awesome especially Ray. They went out of their way to make sure I was satisfied even though I didn’t make it very easy! They replied to all of my messages promptly and walked me through the entire process patiently. I had a wonderful experience and will definitely do business with Golden Standard Buybacks again and will recommend them to all of my friends and family!

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Great customer service!! I went in to trade my phone and got an amazing quote. Really fast service. 100% recommend. Will be coming back if I need to trade my phone!!

20 May 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend GSB

I highly recommend this company. I was impressed with their customer service and quick response time. I received a great offer for my phones.

17 May 2025
Unprompted review

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