We had a fabulous experience at the Milano original store. I have shoooed for golden goose for over one year and essentially bought a pair in Milan because of the kind attentive staff who made the sho... See more
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Review summary
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Reviews shaping this summary
I once again used the rejuvenation at the cobblers of some old sneakers at your Chadstone store. Herman was marvellous in helping me pick the correct matches. I love this service as I feel I have new... See more
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What an exceptional store. The customer experience was next level. The team (the two gentlemen who helped me, specifically) were so attentive, helping me find an amazing design and shoe fit. The glass... See more
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it was such an amazing experience! I was buying my first pair, and everyone was so kind and helpful at the Miami design district. Unlike the houston location where i was not even greeted or assisted.... See more
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Company details
About Golden Goose
Written by the company
About Golden Goose
Golden Goose is a Next Gen global luxury company founded on a passion for all things that are “perfectly imperfect”, authentic and unique.
Born in 2000, it operates at the intersection of luxury, lifestyle and sportswear. It is specialized in the sourcing, design, and distribution of sneakers, some of which have become icons in the market, as well as apparel, bags, and other accessories. High quality, attention to detail and a "lived-in" look have become the distinctive features of Golden Goose.
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With the ambition of bringing Italy’s “hand-made tradition” to the world, the brand blends artisanal craftsmanship with “Made in Italy” manufacturing, creating products that combine Italian wearability with an urban vintage flavor. Today, Golden Goose, whose products resonate deeply with a new generation of luxury consumers, has a community of 2 million Dreamers. Golden Goose is present in the Americas, Europe, the Middle East and APAC, with more than 200 stores, and a strong online and wholesale distribution.
Contact info
Golden Goose Group S.p.A. HQ, Via Privata E.Marelli 10, 20139, Milan, Italy
- goldengoose.com
4.3
Excellent
2K reviews
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Replied to 99% of negative reviews
Typically replies within 1 week
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Everyone was really nice and gave the…
Everyone was really nice and gave the best attention, helped us choose our pair and treated us really nice.
26 July 2026
Reply from Golden Goose
Dear MariaPaola,
Thank you very much for sharing your lovely feedback.
We are delighted to hear that our team provided you with attentive and friendly service and helped you find the perfect pair. Creating a welcoming and personalized experience for our customers is very important to us, and we are happy to know that you felt well taken care of.
Thank you for choosing Golden Goose. We look forward to welcoming you back for another memorable experience.
Kind regards,
Golden Goose
Great experience and undoubtedly an…
Great experience and undoubtedly an outstanding service 🤍
28 July 2026
Reply from Golden Goose
Dear Abraham,
Thank you very much for your kind review.
We are delighted to hear that you had a great experience and appreciated the service provided. Your feedback means a lot to us and encourages our team to continue delivering memorable experiences to our customers.
Thank you for choosing Golden Goose. We look forward to welcoming you again soon.
Kind regards,
Golden Goose
Ana Sophia was amazing
Ana Sophia was amazing! She made shopping fun and she was so knowledgeable. Great customer service.
27 July 2026
Reply from Golden Goose
Dear Monette Taylor,
Thank you very much for sharing your wonderful feedback.
We are delighted to hear that Ana Sophia made your shopping experience enjoyable and provided you with such excellent service. We will be happy to share your kind words with her, as we know how much our team members appreciate this recognition.
Thank you again for choosing Golden Goose. We look forward to welcoming you back soon.
Kind regards,
Golden Goose
It was a pleasure shopping
It was a pleasure shopping! Welcome and expertise top notch. Went above and beyond! Stylin’. Chooses galore too
24 July 2026
Reply from Golden Goose
Dear Karen,
Thank you had such an enjoyable shopping experience and that our team's warm welcome, expertise, and dedication made a positive impression. It is especially rewarding to know that their great deal to us, and we look forward to welcoming you back to Golden Goose for another so much for taking the time to share your wonderful feedback.
We are delighted to hear that you had such an enjoyable shopping experience and that our team's warm welcome, expertise, and dedication made a positive impression. It is especially rewarding to know that their commitment to going above and beyond helped make your visit memorable.
Your kind words mean a great deal to us, and we look forward to welcoming you back to Golden Goose for another great experience.
Kind regards,
Golden Goose
Staff members don’t have great attitude
The sneakers are amazing although the staff isn’t very polite, some of them are rude and some nicer but seems like they want you to leave quickly the store, that’s why I didn’t rate with 5 stars.
25 July 2026
Reply from Golden Goose
Dear Gabanna.
Thank you for taking the time to share your feedback. We are delighted to hear that you love our sneakers, but we are truly sorry to learn that your in-store experience did not fully meet your expectations.
Providing a welcoming, attentive, and memorable experience is a priority for us, and we regret that you felt some members of our team came across as impolite or made you feel rushed. Your comments have been shared with the relevant team, as they are valuable in helping us improve the quality of our service.
We sincerely appreciate your honest feedback and hope to have the opportunity to welcome you again in the future and provide you with the experience you expect from Golden Goose.
Kind regards,
Golden Goose
The customer experience was nice and…
The customer experience was nice and the staff was doing its best to find solutions to my requests
25 July 2026
Reply from Golden Goose
Dear Laura,
Thank you for taking the time to share your kind feedback.
We are delighted to hear that you had a positive experience and that our team did their best to find solutions to your requests. Providing attentive and personalized service is something we truly care about, so your words are greatly appreciated.
We look forward to welcoming you back to Golden Goose soon.
Kind regards,
Golden Goose
I am extremely disappointed with my…
I am extremely disappointed with my experience with Golden Goose. I purchased a pair of sneakers from their boutique in Texas, and after wearing them only once, they started coming apart.
I contacted customer service four different times expecting a solution for a premium product, but their only response was to tell me to take the shoes to a shoe repair specialist to see if they could be fixed.
These are not $1 shoes. They are luxury sneakers sold at a premium price, and customers should expect quality and proper after-sales support. I expected much better from a brand with Golden Goose's reputation. Unfortunately, this experience has been very disappointing, and I cannot recommend the brand based on the poor product quality and lack of customer service.
24 July 2026
Unprompted review
Reply from Golden Goose
Dear Tania,
Thank you for taking the time to share your feedback. We are truly sorry to learn about your experience and understand how disappointing this situation must have been, especially considering your expectations for our products and services.
We sincerely apologize for the inconvenience you have experienced. Our dedicated Customer Care Team will contact you shortly to review your case in detail and provide you with the assistance needed to reach a satisfactory resolution.
Thank you for bringing this matter to our attention. We appreciate the opportunity to make things right.
Kind regards,
Golden Goose
All staff were helpful
All staff were helpful
And gave us time to
Make up my wife’s mind
Fatima
25 July 2026
Reply from Golden Goose
Dear Customer,
Thank you for sharing your lovely feedback.
We are delighted to hear that our team was helpful and took the time to support you throughout your shopping experience. Creating a welcoming environment where our customers can feel comfortable, explore our collections, and make their choices at their own pace is very important to us.
We truly appreciate your kind words and look forward to welcoming you back to Golden Goose soon.
Kind regards,
Golden Goose
Reply from Golden Goose
Dear Steven,
Thank you for sharing your positive feedback.
We are delighted to hear that you had a great experience with us. Creating memorable moments for our customers and providing a welcoming, personalized service is something we truly value.
We appreciate your kind words and look forward to welcoming you back to Golden Goose soon.
Kind regards,
Golden Goose
Very knowledgeable and helpful
24 July 2026
Reply from Golden Goose
Dear Anon,
Thank you for sharing your kind feedback.
We are delighted to hear that you found our team knowledgeable and helpful during your experience with us. Providing attentive, personalized support and ensuring our customers feel well taken care of are priorities that we truly value.
We appreciate your kind words and look forward to welcoming you back to Golden Goose soon.
Kind regards,
Golden Goose
Great & attentive team @chicago…
Great & attentive team @chicago flagship store. Very helpful in ordering a pair all the way from LA!
24 July 2026
Reply from Golden Goose
Dear Andrew,
Thank you for sharing your wonderful feedback.
We are delighted to hear about your positive experience with our Chicago flagship store team. Providing attentive, personalized service and going the extra mile to support our customers, wherever they are located, is something we truly value.
We are happy that our team could assist you in finding and ordering your pair from Los Angeles, and we hope you enjoy your Golden Goose sneakers.
We look forward to welcoming you again for another memorable experience.
Kind regards,
Golden Goose
It was so pleasant to be assisted by Karim in Verona
It was so pleasant to be assisted by Karim at Golden Goose Verona! He let me and my 3 girls try on all the store and matching laces, with good will, a smile on his face, and helping us to decide between so many amazing designs and possibilities! Congrats for having him on your team! 👏🏻👏🏻👏🏻 My daughters left the store with a huge smile and their new Golden Goose’s with the laces on carefully intertwined by him in 2 colours!
19 July 2026
Unprompted review
Reply from Golden Goose
Dear Sonia,
Thank you so much for sharing your wonderful feedback.
We are delighted to hear about your experience with Karim at our Golden Goose Verona store. It is truly rewarding to know that he was able to make your visit special by offering attentive support, patience, and a genuine passion for helping you and your daughters discover the perfect designs and personalize your sneakers.
Creating memorable experiences and making every customer feel welcomed and inspired is at the heart of what we do. We will be happy to share your kind words with Karim and the entire Verona team.
Thank you again for your lovely message, and we look forward to welcoming you and your family back to Golden Goose soon.
Kind regards,
Golden Goose
Left shoes for repair at Mount Street 3…
Left shoes for repair at Mount Street 3 months ago and prepaid £150 for the service. I heard nothing re pick up or progress and when contacted customer service was told the shoes would be checked on but have heard nothing back. I also emailed previously and heard nothing and no one has answered the phone or responded since. There are so many assistants at Mount Street but no one actually able to assist!
22 July 2026
Reply from Golden Goose
Dear Basia,
Thank you for taking the time to share your feedback with us.
We are truly sorry to learn about your disappointment and that the experience you had with our repair service has not met your expectations.
We also regret that our Customer Care team dedicated to online purchases was not able to provide you with all the information you were looking for, as they do not have direct visibility over the detailed status of repair services handled by our Stores.
Please rest assured that our agents, with whom you are still in contact, will be glad to liaise with the Store on your behalf and gather any available updates should you be unable to obtain them directly.
Thank you once again for bringing your experience to our attention. Your feedback is invaluable in helping us continuously improve the service we provide.
We hope to have the opportunity to regain your trust in the future and wish you a pleasant day.
Best regards,
Golden Goose
Excellent Experience
They are accommodating, all inquiries have been answered at their best despite of the language barrier.
Thank you for the hospitality they are sharing and the ideas of being have one.😀
22 July 2026
Reply from Golden Goose
Dear Customer,
Thank you very much for taking the time to share your experience with us.
We are delighted to know that you felt well supported throughout your visit and that our team was able to assist you with care and professionalism, making your experience enjoyable.
Creating welcoming and memorable experiences for our customers is one of our top priorities, and we are pleased to hear that your time with us reflected this commitment.
We wish you a pleasant day.
Best regards,
Golden Goose
really good customer service at capri’s…
really good customer service at capri’s golden goose store
22 July 2026
Reply from Golden Goose
Dear Jambo,
Thank you very much for taking the time to share your experience with us.
We are delighted to know that you appreciated the service provided by our team during your visit to our Capri Store.
Providing attentive and personalized service is one of our top priorities, and we are pleased to hear that your experience reflected this commitment.
Thank you once again for your kind words. Have a lovely day.
Best regards,
Golden Goose
Reply from Golden Goose
Dear Jose,
Thank you very much for taking the time to share your experience with us.
We are delighted to know that you appreciated both the service provided by our team and the co-creation on your product.
Creating memorable experiences through creativity, craftsmanship, and attentive service is one of our top priorities, and we are pleased to hear that your time with us reflected this commitment.
Thank you once again for your kind words. Have a wonderful day.
Best regards,
Golden Goose
Everything was perfect!
Everything was perfect, but I was most impressed by the staff. Lucas was there to help me, and still helps me with whatever is needed. I highly recommend it!
22 July 2026
Reply from Golden Goose
Dear Robert,
Thank you very much for taking the time to share your experience with us.
We are delighted to know that everything met your expectations and that the service provided by one of our Sales Associates made such a positive impression on you.
Creating memorable experiences through attentive and personalized service is one of our top priorities, and we are pleased to hear that your time with us reflected this commitment.
Thank you once again for your kind words. Have a lovely day.
Best regards,
Golden Goose
Reply from Golden Goose
Dear Chris,
Thank you very much for taking the time to share your experience with us.
We are delighted to know that you were satisfied with the service provided by our Customer Care team.
Providing attentive and dedicated assistance is one of our top priorities, and we are pleased to hear that your experience met your expectations.
Thank you once again for your kind words, and have a wonderful day.
Best regards,
Golden Goose
I sent three pairs of my sneakers for…
I sent three pairs of my sneakers for repair over two and a half months ago, and since then the experience has been extremely disappointing.
The customer service has been unacceptable. None of the agents at Golden Goose Venice respond to emails or WhatsApp messages. The only person who has ever replied is Elena, but even that has not helped resolve the situation.
I have now been waiting for my sneakers for more than two and a half months, with no clear update or indication of when they will be returned. At this point, I am genuinely worried that they have been lost and that I may never receive them back.
I strongly advise anyone considering using this repair service to be extremely cautious, as my experience raises serious concerns about how customers and their belongings are handled.
If and when my sneakers are finally returned, I will consider updating this review to reflect the outcome. Until then, my rating is 1 out of 5 stars.
19 July 2026
Unprompted review
Reply from Golden Goose
Dear Sasa,
Thank you for taking the time to share your feedback with us.
We are truly sorry to learn about the disappointment you experienced and that our repair service did not meet your expectations.
As we have not received your contact details, we have unfortunately been unable to identify your repair request and verify its status with the relevant Store.
Should you wish to share this information with our Customer Care team, our agents will be glad to look into your case and, where possible, liaise with the Store to obtain further updates on your behalf.
Thank you once again for bringing your experience to our attention. Feedback such as yours is invaluable in helping us continuously improve the service we provide.
We hope to have the opportunity to regain your trust in the future and wish you a lovely day.
Best regards,
Golden Goose
Good evening
Good evening, I hope you are all doing well.
I was surprised when the cords simply snapped—my Goldens hadn't even been in use for a year. I went to the store, and they charged me for new ones.
15 July 2026
Reply from Golden Goose
Dear Antonio,
Thank you for taking the time to share your feedback with us.
We are sincerely sorry to learn about the inconvenience you experienced with your sneakers and the disappointment you expressed regarding the solution offered by our team.
Should you wish to share any additional details about what happened, we kindly invite you to contact our Customer Care team. Our agents will be glad to review your experience internally and look into the matter further.
Thank you once again for bringing your experience to our attention. Feedback such as yours is invaluable in helping us continuously improve the service we provide.
We hope to have the opportunity to regain your trust in the future and wish you a pleasant day.
Best regards,
Golden Goose
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