Golden 1 Credit Union Reviews 53

I paid off my balance in full with a cashiers check and they said I’d have to wait ten days for a zero balance letter while the check “clears”. I called them and said it is a cashiers check so it’s as good as cash but they said I still had to wait ten days to get my letter. So I waited ten days and called them up and they said they couldn’t give me the letter because of negligence on their end. They said I had to wait another 24 hours to get the letter emailed to me. Well it’s been 24 hours and guess what?! No email!!! So I’m on hold for the tenth time during this process trying to get my zero balance letter that I need for my lender so that I can buy a house. NEVER UNDER ANY CIRCUMSTANCES DO BUSINESS WITH THIS CREDIT UNION!!!!

DONT DO BUSINESS WITH THIS COMPANY. After paying timely for 4 years I paid off the balance. Little surprise: a hidden $29 fee was never disclosed. I only learned about it when I called to ask why the pink slip was taking so long. Another surprise they reported to the bureaus as unpaid for 60 days and were about to repossess it!! Awful company

Golden 1 gets worse by the day. Save yourself a lot of grief and don't open an account there. You can't get trough to customer service anymore. Thy say they will call you back if you don't want to hold but they never call you back. They forced me to open a business account after having an account for over 23 years. Now I am unable to transfer my money from one account to the other! Every time I make a deposit they hold my money for 4 days. Nice they can use my money for their investments but I can't access my money, Grrrr! I can't take any more!

Horrible institution where each employee gives you a different response! I obtained a Personal Loan a few years ago and made 2 payments in 9/23, but their system does not advance due dates when you do that! I have spoken to least 6-7 different employees inclusive of a supervisor each of whom has given me a different reason. I’ve even written to their CEO who has ignored my correspondence. I’m doing my best to obtain a take out loan elsewhere.I will never do business with them again nor will I ever have anything good to say about them.

I was seriously thinking of opening a very large account(over 400K) with Golden 1 and leaving my current credit union, but after reading all the negative comments, NO WAY! i want to thank all the people who have taken the time to post their comments, it really helped me make a decision!

Because I use an affiliate credit union , they won’t do a deposit in person. I have to use the atm. Just tried to deposit $200 in twenties. It gave me an alert that it can’t accept some of my twenties, and was pointing to, what was supposed to be the cash slot. It would not open and I got no cash back. Then it stopped the alert, kept my cash, my debit card and didn’t give me a receipt !! What kind of banking institution is this!?!

After YEARS of complaining online and contacting customer service, the Sunrise Blvd.location finally added a 4th teller this month. Lines 10-15 members long has been the norm way too long. Tellers are nice but corporate doesn't give a crap about wait times! Shame on you, G1.

If I could leave zero stars, I would I created an account with them online. Got my ATM card want to use it couldn’t use. It came into the bank to see why they said I was trying to commit fraud. I only put $100 in this damn place They needed me to go home and get proof of my identity with my Social Security and some bills mailed to my address did that I’m still waiting now. I might have to wait another week for the head office to confirm my information that I brought in today. I had a 17 minute wait in line. I’ve already been sitting here for another 10 minute while they review my details and no one here as friendly do not bank with these people.

Don't ever get a car loan with this company. They don't take accountability for their mistakes. Because of this company, I am months behind on payments. Marina is a supervisor, and she is not helpful in resolving the issue. Be careful, people. Go through a different credit union.

They unexpectedly closed my account on 9/27. Nothing in the mail, no phone call, no text, no email, nothing. It's because I had another person on my account, and apparently they're no longer allowed on my account but couldn't tell me why. They said they would be sending me a check of what I had in my account. I just called them wondering where it was, and it wasn't sent out until YESTERDAY (10/9) and it will take 5-7 business days to arrive. You guys took over a week to send out my check and couldn't even send it in priority? I've been a customer for over 10 years and this is how I'm treated? Thankfully I have another bank account or I would be screwed with no way to access my money for over 2 weeks!

Refused for debt consolidation loan, after 10+years , credit score fine, income to debt racial fine, don't bank with golden 1, loyalty means nothing to them.

I have a hard time believing that this is a legitimate financial institution. I have an auto loan through them and none of the customer service agents have any concept of how various payment types work or online banking. Very strange, very off-putting. Would definitely NOT be interested in working with Golden 1 in the future.

The worst for applying ffor a home loan. Don't waste your time with these guys, go to a real bank. An average mortgage company takes 30 days or less, they couldn't get it done in 45. That caused all kinds of problems with our home purchase. Waste of time.

Recently got a car loan thru Golden One. However I have not been able to link to my Fidelity accounts in order to make a payment. Called Fidelity who told me the routing number is being rejected. Called Golden One and no one there seems to know anything about how ETF works. Then tried the reverse and link from G1 to Fidelity. Was able to validate the link via test deposits - but when I try to transfer funds it gives an error. They really don't want me to be able to make a payment! Never had this issue dealing with Patelco for my other car loan. My biggest complaint is the lack of support, knowledge at the G1 end.

Very disappointing. Customer service is not very helpful and in fact gave me the wrong information at a crucial point. Extremely poor overall clarity/disclosure in connection with our auto loan. We will not be using Golden1 for anything in the future. There are plenty of other options out there with the same products and better (and accurate) customer support.

Disappointed - (Shaw/41n Fresno Branch) Opened acct, 3 weeks later accessed it w/my card just to get a balance & it gave me $20 which made me not have enough to pay my rent. Waited til Monday to deposit it back into my account & report the issue in which they shrugged it off. A couple days later I received a letter not only was I overdrawn but I also owed a fee for being overdrawn. I went down to the branch & they explained that someone deposited a check into my account when the bank realized it was erroneously deposited into the wrong account they and the bank that issued the check requested it be extracted from my account. So in essence it was extracted twice making my account go negative. They stated they would correct it but I would need to pay the fee first I told them your CRAZY this whole thing was the banks error and went back/forth w/her on the issue. Finally they said they would take care of that as well. After everything was complete I went to the teller to close my account out. I reported it & they contacted me in regards to what happened & stated, “That would not happen at our bigger branch”. No apology, just they wanted me stay with them & bank at the main/bigger branch. I told them there crazy both banks are related I will NEVER bank here & I will be warning others. In a little over 3-weeks not only did they turn my life upside down but they were reluctant to fix the issue and wanted me to pay fees on their errors. I’d give 0 stars but your not allowed in here to do less than 1. CRAZY experience, DONT bank here. YOU’VE BEEN WARNED.

Unfortunately I have banked here for 8 years too long. I have a credit card dispute purchase that has involved 11 phone calls to the call center and one in person visit. All I've gotten was the run around and can't pay my rent because this greedy company wants to keep my $710.48 for a vacation package through Booking.com that had no reservation. They most certainly do not have their customers best interest. Do business elsewhere.

Golden 1 is ridiculous and so am I for wanting to stay with them. Anyway, I already have a checking and savings account. I tried to open up another checking account, I was denied and told I was in the checks system (lies). I tried to open up a savings account and was told I closed out another account with a negative balance on August 10th (lies). So, in order to clear this all up, I have to go to the branch ( INCONVENIENCE). Really...I've been getting direct deposit there for over 15 years from one of my employers soooo, if I owed anything, it would show up in my active account. The reps couldn't answer that, why go to the branch when I'm always told they have to call Sacramento, or I have to call for complicated issues? When I had fraud, the branch told me I had to call Sacramento. The branch has the same incompetent staffs that told me I could not add beneficiaries at the branch, I had to go online. When I asked the reps in Sacramento, I was told I should've been able to do it in the branch. Good thing I have several accounts elsewhere, this last incident confirmed my real savings needs to go to my other banks and credit unions for safeguarding. Thanks for making it clear G1!!!

Deal with a bigger bank. Lots of hidden fees!

Great, but could be better.

I really like the G1, is far better than BoA, but some fees like overdraft are kind lame, compared to Chime and Yotta