Banner for Gold Buyer Wales

Gold Buyer Wales Reviews 

100
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, professional, and knowledgeable, consistently making every visitor feel completely at ease from the moment they arrive. Many individuals note that the office surroundings provide a comfortable and private atmosphere for conducting business. Some reviewers were happy with the exceptionally fast turnaround times and efficient handling of their items. Consumers consistently highlight receiving very fair, competitive prices that often beat other quotes they received elsewhere. Visitors also truly value the face-to-face appointments, transparent guidance, and the complete absence of any sales pressure.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely welcoming, friendly, and... See more

Service

Users describe positive interactions with service, highlighting a stress-free and straightforward process... See more

Price

Clients share positive opinions on price, consistently reporting competitive and fair offers that... See more

User experience

People report positive experiences with user experience, highlighting a stress-free and smooth process from... See more

Value for money

Reviewers mention positive feedback about value for money, consistently reporting fair pricing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Met Paul today immediately made me feel at ease. Examined my gold in a lovely air conditioned office. Very friendly yet professional. Gave me a very good price on my gold. Hassle free money in my... See more

Company replied

Rated 5 out of 5 stars

I decided that leaving certain items forever in a box was never going to benefit me. So I decided to redeem the value and enjoy that benefit now! The time taken, the professional handling of the... See more

Company replied

Rated 5 out of 5 stars

I called yesterday afternoon and Paul managed to get me an appointment this morning. Such a lovely guy, very professional and made me feel at ease. Offered me a great price and within 15 minutes I was... See more

Company replied

Rated 5 out of 5 stars

My husband and I made an appointment to sell jewellery. We were met by Paul who was very friendly and we felt at ease straight away. We felt he was very fair and competitive having had a previous eval... See more

Company replied


Company details

  1. Gold Dealer
  2. Gold and Silver Trading Company

Written by the company

Gold Buyer Wales is owned and run by Wales’ leading preowned luxury watch specialist ‘Watches of Wales‘ and has stores in Junction Industrial Estate, Pontyclun, and Tonypandy in the Rhondda valleys. Our customer base extends to as far as England. We are known for our prices and our customers are happy to travel the extra distance. With our combined years of experience in buying gold you can rest assured you’re in safe hands and will always get a fair price. Visit us in person now for a free evaluation – our offices are a safe and easy-to-reach destination with convenient parking right outside the store. The perfect place to safely have your gold, jewellery, pocket watches & more appraised.

We always pay the highest prices.

Written by the company

We pay the best prices in South Wales
Are you looking to sell your gold? Maybe you have a load of old jewellery, coins, medals, or a pocket watch? Gold Buyer Wales is a family run business with over four decades of experience. We are known for paying the highest prices around for gold and precious metals and have shops outside Cardiff in Pontyclun & Tonypandy. Contact us now to see how much your items could be worth, and book an appointment with us in store.

Contact info

4.9

Excellent

TrustScore 5 out of 5

100 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(100)

99 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service and Competitive Price

Stress-free experience from start to finish, Paul was great to deal with and gave me a great price for my gold. I was really happy with the quick turnaround and the fact that everything was dealt with face-to-face. Pleased to have such a great business so local! Will definitely be back.

3 July 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hey Nia

Thanks so much for your kind words! Paul said it was a pleasure helping you, and we're delighted you found the process stress-free and appreciated our competitive prices.

We really value you choosing us and look forward to welcoming you back in the future!

All the best, The WOW Team

Rated 5 out of 5 stars

In and out in a matter of seconds

In and out in a matter of seconds. A more than fair price for my jewellery. Would not go anywhere else.

25 June 2026
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hi Andrew

That's all it takes, it's great isn't it!

We will always look forward to welcoming you back anytime.

All the best, The WOW Team

Rated 5 out of 5 stars

Had a great experience from start to…

Had a great experience from start to finish. Paul was really friendly and professional. The whole process was quick, straightforward and I can’t recommend them enough!

30 June 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hey Luke

That's great to hear - thanks for leaving a review we really appreciate it.

All the best, The WOW Team

Rated 5 out of 5 stars

Best price you can find

Paul was absolutely great, was easy getting an appointment and was very professional and friendly gave me the best price
I couldn’t highly recommend him enough
Thank you paul

1 July 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hey Chris

Paul says thank you so much for your kind words and it was a pleasure to meet you and help you with the sale.

We're really pleased you were happy with the service and the price, and I truly appreciate the recommendation. Thanks again!

All the best, The WOW Team

Rated 5 out of 5 stars

I had some silver to sell and was dealt…

I had some silver to sell and was dealt with very well, receiving an excellent price for the items.

24 June 2026
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hey Nick

Thanks for your review! We're really pleased you were happy with the service and the price you received 🩶

All the best, The WOW Team

Rated 5 out of 5 stars

It’s great to be able to get valuations and sell in person

The whole process of selling my gold was a positive experience. I was put at ease immediately and was offered a fair price for my items. I really appreciated being able to go to the office and discuss the items face to face rather than having to pack them up and send them off to be valued. The selling process was very straightforward and the money was in my bank before I left the office. I loved the fact that at no time was there pressure put on me to sell my items

25 June 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hi Liz

We're really glad you felt comfortable throughout the process and liked being able to meet with us in person. It was a pleasure to help, and we're delighted everything was straightforward from start to finish. Thanks again for choosing us!

All the best, The WOW Team

Rated 5 out of 5 stars

Paul at GBW is excellent

Paul at GBW is excellent. Highly recommend to anyone considering selling their gold!

14 June 2026
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hey Lauren

Paul said thank you for the kind words and recommendation, it is really appreciated.

All the best, The WOW Team

Rated 5 out of 5 stars

Great price and professional service

I called yesterday afternoon and Paul managed to get me an appointment this morning. Such a lovely guy, very professional and made me feel at ease. Offered me a great price and within 15 minutes I was back in my car, with alot more money than I had anticipated. I would highly recommend anyone to go to them, I will definitely be returning.

24 June 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hey Samantha

Thanks so much for the great review, really appreciate you taking the time to write that.

Glad we could get you booked in quickly and that the whole thing felt relaxed and straightforward when you came in. That first visit can sometimes feel a bit uncertain, so it’s good to hear you felt at ease straight away.

Even better that you were happy with the price and it all got sorted so quickly for you, that’s exactly how we like it to run.

Thanks again for the recommendation, and we’ll be here anytime you need us 👍

All the best, The WOW Team

Rated 5 out of 5 stars

Excellent service

Excellent service , really happy with price I got .Paul was very friendly and helpful

15 June 2026
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hi Gail

Thanks so much, really glad you were happy with the price and found everything easy to deal with.

Paul appreciates the shout-out as well 👍

All the best, The WOW Team

Rated 5 out of 5 stars

Great experience

I was feeling apprehensive about selling my gold but it was laying unused
So pleased I found Gold Buyers Wales
I was put completely at ease no pressure at all and received a fair price

13 June 2026
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hi Glenys

Thanks for the lovely review, really glad we could put your mind at ease.

It’s completely normal to feel a bit unsure about selling gold, so it’s great to hear you felt comfortable and happy with the price in the end.

Appreciate you taking the time to share this 👍

All the best, The WOW Team

Rated 5 out of 5 stars

Top draw service/company

From my first phone call, to discuss selling some gold jewellery, to the actual transaction was about 24hrs. Extremely professional and ethical throughout the whole process. Thank you!
Can highly recommend this company to anyone wishing to get a fair price for gold/jewellery and wanting a quality service.

18 June 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hello again Ms West

Thanks so much, really appreciate this review.

Glad everything was quick and smooth from start to finish, and that you felt it was handled professionally throughout.

Thanks again for the recommendation 👍

All the best, The WOW Team

Rated 5 out of 5 stars

Watches of Wales - Pontyclun

We booked an appointment and Paul was absolutely fantastic! Very friendly environment, would definitely recommend Gold Buyer Wales in Pontyclun.

6 June 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hi Carrie

Thanks so much, really glad you enjoyed the visit and felt comfortable here.

Paul appreciates the kind words, and we’re grateful for the recommendation 👍

All the best, The WOW Team

Rated 5 out of 5 stars

Excellent personal service from start…

Excellent personal service from start to finish. I was able to visit the unit and meet in person, which gave me a lot of confidence and made the whole experience feel much more comfortable.

I recently dealt with Paul while selling some gold, and the entire process was smooth, straightforward, and completely hassle-free. Highly recommended, I’ll definitely be using them again in the future.

6 May 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hi Gary

Thanks for the review, really glad you felt comfortable coming in and meeting in person, that always helps take the stress out of it.

Good to hear everything was smooth and hassle-free for you as well.

Really appreciate the recommendation, and we’ll look forward to seeing you again 👍

All the best, The WOW Team

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish
The staff were professional, honest and explained the valuation process clearly
I received a fair price for my gold, and the payment was fast and hassle free The whole experience felt transparent and trustworthy which made me feel confident selling my jewellery there. Highly recommend to anyone in Wales looking for a reliable gold buyer.

12 May 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hey

Thanks for the great review, really glad everything felt clear and straightforward from start to finish.

We always try to keep things honest and transparent, so it’s great to hear that came across and that you were happy with the price and quick payment.

Really appreciate the recommendation.

All the best, The WOW Team

Rated 5 out of 5 stars

Best price I managed to get local by…

Best price I managed to get local by far. Stunning Private offices I was made to feel very welcome would highly recommend.

20 May 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hey Christopher

Thanks so much, really glad you felt welcome and comfortable in the offices, and even better that you were happy with the price you got.

Appreciate the recommendation 👍

All the best, The WOW Team

Rated 5 out of 5 stars

Just had a fantastic experience selling…

Just had a fantastic experience selling some broken and unused gold jewellery. Customer service from Paul was azmazing and he gave a fantastic price i would highly recommend anyone to go here 😀.

21 May 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hi Carrieanne

Thanks for the kind words! Really pleased we could turn your old and broken jewellery into something worthwhile for you, and that you felt looked after by Paul.

Really appreciate you recommending us 😊

All the best, The WOW Team

Rated 5 out of 5 stars

Fantastic process very easy and paid by…

Fantastic process very easy and paid by bank transfer on the spot would highly recommend

21 May 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hey Lee

Thanks a lot for the great review. Really glad everything was quick and easy for you, and that payment was smooth on the day.

Appreciate the recommendation!

All the best, The WOW Team

Rated 5 out of 5 stars

Paul was very friendly and helpful and…

Paul was very friendly and helpful and gave a good price for our Gold. He has a great set up there and he explained everything clearly, which made the whole process feel very straightforward and trustworthy.

20 May 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hi Anne

Thanks for your lovely review. Really glad you felt comfortable with the whole process and that everything was explained clearly.

Paul says thank you as well, we appreciate you taking the time to share your experience.

All the best, The WOW Team

Rated 5 out of 5 stars

LJK Visit

I recently had the pleasure of visiting Watches of Wales and I can honestly say the whole experience was exceptional from start to finish. Paul’s hospitality was absolutely first class and made us feel welcome the moment we arrived. The premises themselves were stunning and truly delivered that full luxury experience, every detail was immaculate and professionally presented.

Paul’s knowledge and passion for watches was outstanding. From the history and detail of the pieces to the overall presentation, everything was 10/10. You can immediately tell you are dealing with someone who genuinely cares about both the products and the customer experience.

An added bonus for me was visiting with my boys, who are huge rugby fans. They were amazed to see the signed memorabilia from some of the greatest Welsh rugby players and teams. It really added something special to the visit and made the experience even more memorable for all of us.

I would highly recommend Watches of Wales to anyone looking for not only incredible watches, but a truly premium and personal experience.

20 May 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hello :)

Thank you so much for such a thoughtful review.

We’re really pleased you had such a great experience with us from start to finish and felt so welcomed. It’s great to hear you enjoyed our showroom and that the attention to detail came across in the right way.

We’re also glad your boys enjoyed the rugby memorabilia, that’s always a nice talking point and it means a lot when it helps make the visit more memorable for families too.

Really appreciate your recommendation, and we hope to see you again in the future.

All the best, The WOW Team

Rated 5 out of 5 stars

Best watches about

Best watches about, customer service is excellent and they go above and beyond to get you your dream watch. Would highly recommended x

20 May 2026
Unprompted review
Gold Buyer Wales logo

Reply from Gold Buyer Wales

Hey Ellis

Thank you for your lovely review. We're delighted to hear you're happy with your watch and that you received such good customer service.

We really appreciate your recommendation and kind words.

All the best, The WOW Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look