I had an issue with the delivery from DPD in that they delivered to the wrong address, however, Gold Collagen were great in sorting this out. Great customer service! Too early to comment on the pr... See more
Company replied
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I started taking Active in 2018 when I experienced troubles with my knees after playing football on a regular basis with my son. After consulting a specialist and an MRI he convinced me that operation... See more
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Taking the shots every day for a few months makes it really noticeable that it reverse some signs of aging and also gives a boost of energy. After reaching some level it stops improving but it keeps s... See more
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Gold Collagen Team are easy to access and contact. They always reply are always courteous and helpful. They don’t make anything hard or difficult. If I have requested goods ( or not ) ; such as pau... See more
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Company details
About Gold Collagen®
Written by the company
GOLD COLLAGEN® is the pioneer of collagen-based liquid supplements and the only clinically proven and patented formula that stimulates natural collagen production from within.
Market leader in the UK, Italy and Spain since 2011 with a range of award-winning supplements and skin care solutions.
Working with leading academic institutes, nutrition and scientific experts, MINERVA Research Labs created with GOLD COLLAGEN® a range of collagen supplements supported by 3 European Patents, 1 US Patent, and 13 clinical studies on over 1,300 subjects, with results published in 12 peer-reviewed scientific papers and medical books. Since 2009, MINERVA Research Labs is committed to offering specialist, innovative and great-tasting collagen supplements that truly improve the health and beauty of skin, hair, joints and well-being from the inside out. GOLD COLLAGEN® is committed to the planet and uses glass bottles and fully recyclable packaging since 2011.Contact info
United Kingdom
- gold-collagen.com
4.2
Great
353 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent Service
From ordering to delivering, it was professional. I didn't make any call to follow up. There was no need for any enquiry as I was updated every now and then. Very pleased with the service.
1 May 2025
Reply from Gold Collagen®
Thank you Feyisara!
What can I say? It works!!!
What can I say?
It works!!!
I have been using Gold Collagen for about a year now and my hair looks great and my nails are great and my skin glows.
I totally recommend you try this - IT WORKS !!!!
1 May 2025
Reply from Gold Collagen®
Thank you Siobhan!
This product is amazing
This product is amazing, with the tables the gold collagen hyaluronic ,
27 April 2025
Reply from Gold Collagen®
Thank you Natalie!
Younger and energetic
Have used them for years. They make me look younger and energetic. Customer service staff are nice to pause one month during my holiday. Highly recommend!
2 May 2025
Unprompted review
Reply from Gold Collagen®
Thank you you Na!
I have been taking Collagen Gold for…
I have been taking Collagen Gold for several months and really like it. My skin is much improved and I love the taste. Recently my order was damaged in transit but customer service replied to my email right away and re-sent my order immediately. Top marks.
19 April 2025
Unprompted review
Reply from Gold Collagen®
Thank you for your wonderful review! We're delighted to hear about your improved skin results and that you love the taste after several months of use.
We're also pleased our customer service team could quickly resolve the transit damage issue and get your replacement order sent immediately - top marks indeed!
Best regards,
Gold Collagen Team
Great
Great, every time I used their products, I feel well and I see the difference, I truly recommend
4 April 2025
Reply from Gold Collagen®
Thank you for your fantastic review! We're thrilled to hear that you consistently feel well and see visible differences when using our products.
Your recommendation means the world to us - there's nothing better than knowing our customers are truly satisfied with their results.
Best regards,
Gold Collagen Team
Highly recommend Gold Collagen Ageless
I have completed 10 months of using Gold Collagen Ageless recommended and purchase from a brilliant brand ambassador, Ms Ripa Rozario and it's been excellent. My skin feels more hydrated, smooth, glow, fuller and healthier, which was amazing game changer. I received gifts every time I purchase from Ripa and she is an amazing representatives with excellent customer service and care. My hair drop improved and wrinkles seem to fade. I definitely going to keep up with the drinks and have purchased more! I'm beyond thankful for this product.
14 April 2025
Unprompted review
Reply from Gold Collagen®
Thank you for this wonderful review! We're absolutely delighted to hear about your amazing results with Gold Collagen Ageless - improved skin hydration, reduced hair loss, and fading wrinkles after 10 months is fantastic.
We'll be sure to pass on your kind words to Ms Ripa Rozario - she'll be thrilled to know how much you appreciate her excellent service and care.
Best regards,
Gold Collagen Team
Really great product
Really great product. Customer service varies and delivery can be hit and miss
1 April 2025
Unprompted review
Reply from Gold Collagen®
Thank you for your honest feedback! We're thrilled you love the product quality and really appreciate you highlighting areas where we can improve.
We're actively working to ensure more consistent customer service and delivery experiences for all our customers.
Best regards,
Gold Collagen Team
Product is shipped really quickly
2 March 2025
Reply from Gold Collagen®
Thank you for your feedback! We're delighted to hear that you're happy with our fast shipping service.
We work hard to get your Gold Collagen products to you as quickly as possible so you can start your wellness journey without delay.
Best regards,
Gold Collagen Team
Mine is a positive experience
I was looking for a liquid form of collagen & came across Gold Collagen website.
I liked the ingredients used in the Artron Collagen Express so I placed my order - needless to say I panicked when I then read the reviews.
I contacted the customer service and got a reply within 24hrs I then received my order within a couple of days.
The drink is really nice & the size of the bottle is handy because I can slip it in my pocket or gym bag.
I started my treatment just over 2 weeks ago - my knee has started to feel a bit better but it is too early stage as I’m used to noticing a difference after 8 weeks whenever I start a new treatment.
I will give Artron Collagen Express a chance & keep my fingers crossed as I really want my knee to heal
14 March 2025
Unprompted review
Reply from Gold Collagen®
Thank you for your honest review! We're thrilled that you're already noticing knee improvement after just two weeks and that you found our customer service responsive and delivery prompt.
We're keeping our fingers crossed with you for continued healing - please feel free to share updates on your progress!
Best regards,
Gold Collagen Team
My parcel has been delivered to the…
My parcel has been delivered to the wrong address on 4 occasions ! I have tried to get this addressed for months , despite being a loyal customer for many years, the delivery route has changed …
23 February 2025
Reply from Gold Collagen®
Hi SJ,
We are deeply sorry to hear about the repeated delivery issues you've experienced. We take our commitment to reliable service extremely seriously, and it's clear we have fallen short of the standard you rightfully expect from us.
We understand how frustrating it must be to have your parcels repeatedly delivered to the wrong address, especially as a long-standing loyal customer. We want to make this right.
We are thoroughly investigating the recent changes in the delivery route that have caused these repeated errors.
Could you please contact us directly at customer care with your order details? We want to handle your case and ensure we restore the level of service you've come to expect from us over the years.
Your satisfaction is our top priority, and we are committed to regaining your trust.
Sincerely,
The Gold Collagen Team
Great product, terrible customer service and useless delivery comps y…
Have been dealing with this company for two years and up until December last year was happy with the service and extremely happy with the product. They changed from using Parcelforce to Amazon and fell off a cliff. Decembers order was delivered to wrong address and went missing, to be fair someone competent picked up my complaint and sorted it using DHL. January’s delivery also went to the wrong address, I’m at Brook Barn the driver left it at Ballisters Farm sounds so similar!! Februarys deliver - well - their directionally challenged driver has fail to find us for the last 3 days, customer service after responding to my initial 2 emails, the second one they clearly had failed to read properly are now ignoring the situation. I will now be looking for a refund, luckily paid on credit card, and will be looking for an alternative.
21 February 2025
Unprompted review
Reply from Gold Collagen®
Dear Louise,
Thank you for taking the time to share your feedback. We're very sorry to hear about the delivery issues you've experienced, particularly with the switch to Amazon delivery. We completely understand your frustration, and we regret that our customer service response didn't meet your expectations in resolving the most recent matter.
We acknowledge the inconvenience caused by the delivery errors in December and January, and we appreciate you noting the successful resolution of the December issue via DHL.
Regarding your February order, we're truly sorry that the Amazon driver was unable to locate your address despite several attempts. We've taken your feedback regarding the Amazon delivery issues seriously and are looking into how we can improve our procedures to prevent this from happening again.
We want to reassure you that your refund was processed on the 21st of February, approximately 30 minutes before your Trustpilot review was posted.
We value your previous loyalty and are disappointed to have lost your trust. We're committed to improving our service and hope you might reconsider your decision in the future.
Sincerely,
Tania
O feedback .
O feedback .. placed an order and didn’t received my order or my money back. Please avoid! They don’t answer to your questions. No customer service at all.. just robots.. i think is a scam, so please do not buy!!!!
12 February 2025
Reply from Gold Collagen®
Dear Cristina,
Thank you for taking the time to share your feedback.
I can confirm that one of our team members responded to your initial enquiry within 11 hours. We sincerely apologise for both the delay with your order and the oversight regarding the replacement. I note that we sent you an email approximately 5 hours ago confirming all the details of your order.
We appreciate your patience throughout this matter.
Kind regards,
The Gold Collagen Team
Reply from Gold Collagen®
Thank you for your review! We are glad to hear that :)
Quick delivery good discount
1 February 2025
Reply from Gold Collagen®
Thank you for your feedback! We hope you enjoy your Gold Collagen products too.
Absolute joke of a company (still!!!!)…
Absolute joke of a company (still!!!!) . I left a frustrated review on 13th January complaining about their total lack of customer service. Here we are a month later and guess what? I’ve just started re ring the emails congratulating me on my order and telling me it’s been dispatched and I’ve now been charged again. I am now thinking this is personal!!!!
6 February 2025
Unprompted review
Reply from Gold Collagen®
Dear Nick,
Thank you for your feedback.
Our Team addressed all your concerns and contacted you via email. The refund has been issued on the 6th February and your subscription has also been canceled.
Thank you for your patience.
Best Regards,
The Gold Collagen Team
Reply from Gold Collagen®
Thank you Florentina for the lovely review! Glad you enjoy our products.
Reply from Gold Collagen®
Thank you for your review! We are glad you enjoy our service and products.
Delivery was great and forte ageless is…
Delivery was great and forte ageless is a sweet collagen based drink that hopefully will help me. Great packaging and also hyaluronic tablets for added collagen and boost hair, nails and bones. Recommended!
10 January 2025
Reply from Gold Collagen®
Thank you for your lovely review!
Reply from Gold Collagen®
Thank you so much for your positive feedback. We are glad we could help you :)
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