I had an issue with the delivery from DPD in that they delivered to the wrong address, however, Gold Collagen were great in sorting this out. Great customer service! Too early to comment on the pr... See more
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I started taking Active in 2018 when I experienced troubles with my knees after playing football on a regular basis with my son. After consulting a specialist and an MRI he convinced me that operation... See more
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Taking the shots every day for a few months makes it really noticeable that it reverse some signs of aging and also gives a boost of energy. After reaching some level it stops improving but it keeps s... See more
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Gold Collagen Team are easy to access and contact. They always reply are always courteous and helpful. They don’t make anything hard or difficult. If I have requested goods ( or not ) ; such as pau... See more
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Company details
About Gold Collagen®
Written by the company
GOLD COLLAGEN® is the pioneer of collagen-based liquid supplements and the only clinically proven and patented formula that stimulates natural collagen production from within.
Market leader in the UK, Italy and Spain since 2011 with a range of award-winning supplements and skin care solutions.
Working with leading academic institutes, nutrition and scientific experts, MINERVA Research Labs created with GOLD COLLAGEN® a range of collagen supplements supported by 3 European Patents, 1 US Patent, and 13 clinical studies on over 1,300 subjects, with results published in 12 peer-reviewed scientific papers and medical books. Since 2009, MINERVA Research Labs is committed to offering specialist, innovative and great-tasting collagen supplements that truly improve the health and beauty of skin, hair, joints and well-being from the inside out. GOLD COLLAGEN® is committed to the planet and uses glass bottles and fully recyclable packaging since 2011.Contact info
United Kingdom
- gold-collagen.com
4.2
Great
353 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Really helpful when I had delivery…
Really helpful when I had delivery problems.
The product is good. It was recommended to my 96 year old mother by her doctor. I started to use it then and have continued. Thank you
23 February 2026
Reply from Gold Collagen®
Thank you for taking the time to share your feedback.
We are very pleased to hear that you found our support helpful with your delivery issue and that you are satisfied with the product. It is especially meaningful to know that it was recommended by your mother’s doctor and has become part of your ongoing routine.
We truly appreciate your trust and kind words.
Kind regards,
The Gold Collagen Team
Have been taking Gold Collagen Ageless…
Have been taking Gold Collagen Ageless and RX and the results are amazing. I feel stronger overall. And skin looks fresher.
14 March 2026
Unprompted review
Reply from Gold Collagen®
Thank you for your lovely feedback.
We truly appreciate you taking the time to let us know that you are seeing such positive results from Gold Collagen® Ageless and Gold Collagen® RX. It’s wonderful to know that you feel stronger overall and that your skin is looking fresher.
Your feedback means a great deal to our team and we are grateful that you chose to share your experience.
Kind regards,
The Gold Collagen® Team
Outstanding intervention …
The team has done a tremendous job by making sure I received my parcel after ive complained that I did not receive the order initially. Welldone team intervention was outstanding 👏
5 March 2026
Reply from Gold Collagen®
Dear Evelyn,
Thank you so much for your kind words! We’re delighted to hear that our team was able to resolve the issue and ensure your order reached you. Your feedback means a lot to us.
We truly appreciate your support and look forward to serving you again.
Kind regards,
The Gold Collagen Team
It works absolutely good
22 February 2026
Reply from Gold Collagen®
Thank you for your feedback! We’re thrilled to hear that the product is working well for you. Your support and satisfaction mean a lot to us.
Kind regards,
The Gold Collagen®Team
Probably the best collagen product I…
Probably the best collagen product I have used after testing many. Product is most effective with skin and hair growth. Highly recommended.
28 February 2025
Unprompted review
Reply from Gold Collagen®
Thank you for your feedback. We are pleased to hear that Gold Collagen® has supported your skin and hair health. Your recommendation is greatly appreciated and we look forward to continuing to support your wellness journey.
Kind regards,
The Gold Collagen® Team
Love this company
Love this company, the brand, the ethos and the amazing things it does for my skin, hair and overall wellbeing ❤️
26 February 2026
Unprompted review
Reply from Gold Collagen®
Thank you for your wonderful feedback. We are delighted to hear that Gold Collagen® is making a positive difference to your skin, hair and overall wellbeing. It is especially gratifying to know that our brand values and ethos resonate with you. Your kind words are greatly appreciated and we are thrilled to be part of your ongoing wellness journey.
Kind regards,
The Gold Collagen® Team
PGC since 2011
I take gold collagen since 2011, very good products, nice taste too. I’ve just placed an order for Forte Plus on the new website, very easy, well done
24 February 2026
Unprompted review
Reply from Gold Collagen®
Thank you so much for your wonderful feedback.
We’re truly delighted to hear that you’re enjoying our products, especially the taste and that your experience with our new website was smooth and easy. Your kind words mean a great deal to us as we continuously strive to enhance both our formulations and our customers’ shopping experience.
We sincerely appreciate your loyalty and support over the years.
Warm regards,
The Gold Collagen® Team
Very good customer service
Very good customer service. They resolved my problem very quickly. Thank you.
13 February 2026
Unprompted review
Reply from Gold Collagen®
Thank you very much for your kind feedback!
Providing a smooth and supportive experience for our customers is always our priority. We’re delighted to hear your issue was resolved quickly and hope you continue enjoying your Gold Collagen® products.
Kind regards,
The Gold Collagen® Team
Great customer service
I had an issue with the delivery from DPD in that they delivered to the wrong address, however, Gold Collagen were great in sorting this out. Great customer service!
Too early to comment on the product just yet, but hopeful!
5 February 2026
Reply from Gold Collagen®
Hi Vanessa,
Thank you very much for your kind feedback.
We’re pleased to hear that you had a positive experience with our customer support. Providing a smooth and supportive service is always our priority.
We are certain that you will enjoy your Gold Collagen® and we would love to hear your thoughts once you’ve had more time to try the product.
Kind regards,
The Gold Collagen® Team
Reply from Gold Collagen®
Thank you very much for your kind feedback. We are pleased to hear that you are satisfied with our team and services. Your support is greatly appreciated.
Kind regards,
The GOLD COLLAGEN® Team
Over priced & ineffective lip plumper
Postage was super fast. The lip plumper did not moisturise my lips anymore than a £2.00 lip balm. It’s actually dried out my lips. The hair collagen I have only used a couple of times so cannot comment yet on what difference it has made. Very expensive product with no effect like described.
30 January 2026
Reply from Gold Collagen®
Thank you for your feedback. We’re glad your order arrived quickly and apologise that the lip plumper didn’t meet your expectations. It is designed to hydrate and enhance lips, though results can vary individually. Our Hair Collagen supports stronger, healthier hair with visible results typically seen after consistent use over several weeks. We appreciate your comments and value your experience with our products.
Kind regards,
The GOLD COLLAGEN® Team
Honestly
Honestly, I don't see any difference yet, maybe I don't know exactly what to look for after taking it and after how many days to see the difference. I TAKE FROM 4 DAYS
28 January 2026
Reply from Gold Collagen®
Hi Mariana,
Thank you for sharing your experience with us. We completely understand your concern, and it's great that you've reached out after 4 days.
Skincare supplements work from within and need time to show visible results. Most of our customers begin noticing improvements after consistent use after 3 weeks, with optimal results typically appearing around the 90-day mark.
We're confident in our formulas because independent clinical trials demonstrate real results with our Patented NUTRIGLOW®️ skin complex: a 12% increase in skin hydration after just 3 weeks, a 27% decrease in fine lines and deep wrinkles after 6 weeks, and a 20% increase in skin elasticity after 9 weeks. This double-blind, randomised, placebo-controlled trial involved 108 volunteers taking the supplement daily for 3 months.
Additionally, our Patented Antioxidant Complex®️ showed results in a separate study: 92% of participants noticed increased skin elasticity, 85% saw reduced pigmentation, and 87% felt they looked younger. This was a double-blind, randomised, placebo-controlled clinical trial conducted by an independent aesthetic clinic in Italy, involving 120 healthy volunteers over 90 days.
What to look for as you continue: improved skin hydration and texture, more even skin tone, enhanced radiance, and increased firmness. We recommend taking progress photos in consistent lighting to help track subtle changes.
We'd love to hear how you're getting on after a few more weeks. Please don't hesitate to reach out to our customer care team if you have any questions about your journey with us.
Thank you for giving us a try!
The Gold Collagen Team
I ordered 30 but they charge
I ordered 30 but they charge. Me double and mail them they didn’t answer totally scam
3 January 2026
Reply from Gold Collagen®
Hello,
Thank you for your feedback. We have carefully reviewed this matter and can confirm that our records show one order of 2 month supply (60 days = 6 boxes) of the PURE product and one corresponding charge only associated with this purchase. At this time, we are unable to locate any prior customer service inquiry linked to the email address you provided here on Trustpilot.
To ensure this is resolved promptly, we have sent you an email with further details and guidance. Please check your inbox and respond so we can work with you directly to clarify and resolve the issue.
We take all customer concerns seriously and appreciate the opportunity to provide support and ensure satisfaction with your Gold Collagen experience.
The Gold Collagen® Team
Reply from Gold Collagen®
Thank you Safi! We're glad you love Gold Collagen products.
I have been a loyal customer for years…
I have been a loyal customer for years and put countless people onto them who also subscribe. I moved to Dubai and asked them to change my addresss. They responded with a complex way to do through account online. I asked them to do it manually or cancel my subscription. So they cancelled my subscription. The product is good but over priced and the worst customer service I have ever encountered.
6 January 2026
Unprompted review
Reply from Gold Collagen®
Dear Jonathan,
Thank you for your feedback and for being a loyal customer over the years - we truly appreciate your support and referrals.
We sincerely apologise for the confusion. Our Customer Care team misunderstood your request, and we should have communicated more clearly from the start.
Unfortunately, we don't currently offer subscriptions in the UAE.
We're sorry we didn't handle this better. Your feedback helps us improve how we communicate with our customers.
Very happy with this product,satisfied customer will…
Very happy with this product,will continue to buy
27 November 2025
Reply from Gold Collagen®
Dear Julie,
Thank you for taking the time to leave this review, and we truly appreciate your loyalty.
We're so glad to hear you're satisfied with your purchase! It's wonderful customers like you who make what we do so rewarding.
We can't wait to serve you again!
Best Regards,
the Gold Collagen team
Fantastic product
Excellent product my hair has doubled in thickness since taking gold collagen 40+ absolutely no problem with this company and on time delivery. Overall excellent
10 June 2025
Reply from Gold Collagen®
Hi Ann,
Thank you so much for your wonderful 5-star review! We're absolutely delighted to hear about the fantastic results you've experienced with Gold Collagen 40+ and that you've noticed such a significant improvement in your hair thickness.
Your kind words about our service and delivery mean the world to us. We're thrilled to have you as a customer!
Best regards,
The Gold Collagen Team
I have not received my order
29 November 2025
Reply from Gold Collagen®
Dear JC,
We sincerely apologise for the delay with your order placed on the 29.11.25. Due to the high volume of orders during Black Friday, processing times were longer than usual, and we're truly sorry for any inconvenience this has caused.
Your order has now been processed and dispatched, and you should receive it very soon. We're terribly sorry for the wait and appreciate your patience during this busy period.
If you have any further questions or concerns, please don't hesitate to contact our customer care team at customercare@gold-collagen.com. We're here to help.
Thank you for your understanding.
Best regards,
Tania
Dealing with the issue I had quickly…
Dealing with the issue I had quickly and effectively
25 November 2025
Reply from Gold Collagen®
Thank you Mrs Quarmby!
One bottle arrived broken, but no response from customer service.
One bottle arrived broken and I sent across evidence for this and have heard nothing back, despite me chasing.
As a product, it’s too early to say if it works, but in terms of customer service, very poor (as others have also experienced). It’s a shame!
11 November 2025
Unprompted review
Reply from Gold Collagen®
Dear YC,
Thank you for taking the time to share your feedback, and we sincerely apologise for your experience.
We're very sorry to hear that one of your bottles arrived broken and, more importantly, that you haven't received a response despite chasing us. This is absolutely not the standard of service we aim to provide, and we understand your frustration.
Unfortunately, we have not received your original message from the email address you provided privately here on TrustPilot. We would very much like to resolve this matter for you as quickly as possible.
We will be reaching out to you directly using the contact details associated with your order to make this right.
Once again, we apologise for the inconvenience and disappointment this has caused, and we appreciate your patience as we work to resolve this for you.
Kind regards,
Tania
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