Going Reviews 827

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the prices and discounts they find, often saving hundreds or even thousands of dollars on flights. Many people mention that the deals on holidays are particularly good, allowing them to travel to destinations they previously thought were unaffordable. Reviewers appreciate how the service helps them explore the world and fulfill their travel dreams. However, some customers expressed dissatisfaction with the subscription process and the website. Issues included unexpected renewals and difficulties canceling memberships. Additionally, some users found the website to be unresponsive or experienced problems with dropdown menus. A few people also noted that while the service is excellent for economy flights, it doesn't always cater to those looking for premium economy or business class deals.

What people talk about most

Price

Consumers find price to be positive, with many reviewers reporting significant savings on flights, sometimes... See more

Holidays

Clients share positive opinions on holidays, with many expressing that the service has enabled them to travel... See more

Subscription

Reviewers mention ambiguous feedback about subscription. Many customers express satisfaction, highlighting... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers praise the site as diligent and helpful... See more

Discount

Customers consistently note positive experiences with discounts. Reviewers frequently receive notifications... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been a member of Going for a few years on the Premium tier. I've upgraded to Elite this year and can wholeheartedly say both memberships pay for themselves thousands of times over. Mistake fares,... See more

Company replied

Rated 5 out of 5 stars

There was some internal problems with the fact I didn’t remember I had an old registered email which made it that I had two accounts. It seemed like the correspondence actually had a caring personalit... See more

Company replied

Rated 5 out of 5 stars

I run the sales team at a SaaS company. Seeing another ethical company like Going.com being around was amazing. I had forgotten to cancel my renewal (as usual) - and without any hassle, or questio... See more

Company replied

Rated 5 out of 5 stars

I love Going. The way it’s changed my view on traveling has been life changing. As someone who wants to go everywhere, scouting the best deals with this service has gotten me to places I wouldn’t have... See more

Company replied


Company details

  1. Flights Search Site
  2. Airline
  3. Travel Aggregator

About Going

Written by the company

Going

Since 2015, Going has been on a mission to ensure no one has to overpay for flights.

Going is a travel service that sends amazing flight deals daily to more than 2 million travelers. Members save hundreds of dollars on airfare to destinations all over the globe.

The company does not take commission from airlines or travel agencies — the only goal is to find and send amazing flight deals directly to travelers’ inboxes.

Join Going for free and save hundreds on airfare.

“We just returned from Cape Town, South Africa, thanks to $600 roundtrip flights! Adopting the Going travel philosophy of prioritizing price first, rather than date/destination, has been a game-changer. With open minds and our Going subscription, we’ve been places we never thought possible.”

- Brianne & Chris V.

Here's how it works

  1. Find your airport.
    Choose US departure airports like your biggest airport, closest airport, and maybe even your parent’s.
  2. Watch the deals roll in
    Going keeps a close eye on airfare to over 900 destinations around the world. When the prices drop, you know.
  3. Then book it
    With flight details and booking links, all that’s left to do is say, “Let’s go!”

Join for free


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

827 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As promised

As promised, they found a great deal for me.

7 August 2025
Going logo

Reply from Going

Hi there! We're so glad to hear this. We're looking forward to bringing you many more amazing flight deals!

Happy Travels,

The Going Team

Rated 5 out of 5 stars

Your response time is very good!!!

Your response time is very good. I am unclear how to fully utilize the app. And , you say I paid you, and yet that is not accurate. My friend speaks highly of your company and I have told two friends about your service. Thanks, Charles

9 August 2025
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Reply from Going

Hi Charles, thanks for the 5 stars🌟 We’re glad our response time has been great, and we’d love to walk you through the app and clear up the payment confusion. If you reach out to support@going.com using the email address you signed up to Going with, we’d be happy to further assist!

The Going Team

Rated 5 out of 5 stars

Best Flight Deal Service and Super Convenient

I was using Going back when they were called ScottsCheapFlights, so you could say I'm an OG user haha. I've also used other flight deal sites and services here and there, but the only one I've stuck with is Going. That is because of a number of factors: clean interface; consistency of deals; ability to track deals from multiple airports; filtering capabilities in their search functionality; conciseness of their deal emails; and most importantly, they are good people so I'm happy to support them. Normally, I'm not the type of person to pay for services which require repeat payments (monthly or annually). However, I have no qualms paying for my Going membership, in part due to the reasons listed above, but also because you make up your membership cost if you book even one flight deal that they identified for you. As an example, literally two days ago I booked a deal (that I wouldn't have known had it not been for their email notification) from SAN San Diego to AKL Auckland, New Zealand for about $680 roundtrip (about $750 including taxes and fees). This is a STEAL! I know this flight route because New Zealand has been on my bucket list for a long time, and thus I've looked at flights many times before, including previous deals they have sent me. Normal prices for the route and time of year are upwards of $1500, sometimes almost $2000. This deal easily saved me $750 - $1000!!! No further explanation required -- I hope you can see why I'm so passionate about recommending Going with this review.

1 August 2025
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Reply from Going

Hi Vikash,

Wow - thank you so much for taking the time to leave this review. We are SO thrilled to have had you on board with us for so long, and to know that we have been able to help you save so much on your travel throughout the years. We hope you have an amazing time in New Zealand! ✈️

The Going Team

Rated 2 out of 5 stars

Infuriating company/ Run around to cancel!

Infuriating company! Impossible to cancel a membership w/o help and THERE IS NO HELP! Yes, they do update you on flights but you have to be flexible and ready for these kind of fares and if you’re looking, it’s not impossible to find these fares on your own. After several years of trying, we never really used the service and they are making it so difficult to cancel my membership. At this point, the Site seems to be frozen as all the drop downs do not work and I’ve tried three different devices. Plus their help/support just give you a runaround to cancel.

1 August 2025
Unprompted review
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Reply from Going

Hi there- We're so sorry to hear about your experience and want to make this right. 

If you reach out to support@going.com using the email address you signed up to Going with, we'd be happy to further assist.

The Going Team

Rated 4 out of 5 stars

Easy to navigate.

Easy to navigate.

31 July 2025
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Reply from Going

Hi Douglas,

Thank you for the feedback! We're so glad to hear that you've been finding our app easy to navigate. Happy Travels ✈️!

The Going Team

Rated 5 out of 5 stars

Great service

Great service by the support team

31 July 2025
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Reply from Going

Thank you so much! We’re thrilled our support team could help and appreciate your kind words. 💚️

The Going Team

Rated 5 out of 5 stars

Excellent way to save some money. I highly recommend.

Great search engine with very timely and relevant updates on travel deals. I've used Going six times and saved thousands of dollars.

16 July 2025
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Reply from Going

Hi there!

Thank you so much for taking the time to share this feedback. We're so stoked to hear that we've been able to help you save thousands of dollars on your travels 😊 We're thrilled to be your go-to travel app and look forward to bringing you many more deals - The Going Team

Rated 5 out of 5 stars

Big points savings

You email announcing an inexpensive flight Den-Honolulu prompted my to change my Southwest flight and I saved almost 50% in points.

14 July 2025
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Reply from Going

Hi Andy,

That's amazing! That's a massive savings and we're so thrilled we could help you get such an amazing deal on your trip to Hawaii!

🌍 Thanks again for choosing us for your travel adventures. - The Going Team

Rated 5 out of 5 stars

I like the amount and variety of offers…

I like the amount and variety of offers I get from Going.
Either for an occasional trip or a family visit, I can wait for opportunities that suit my needs.
I’m confident something will always show up to help me.
Thank you!

12 July 2025
Going logo

Reply from Going

Hey Mario,

Hi, thanks for the love! ❤️ We're thrilled to be able to help you score amazing deals to see family and to travel. - The Going Team

Rated 5 out of 5 stars

RatePunk Flights vs Going

RatePunk Flights vs Going? Going.com is far superior and better. VERY appreciative of the deal I got under special pricing...GET IT.

I'd have paid over $100 knowing the savings I was about to get :)

Thank you GANG!

4 July 2025
Going logo

Reply from Going

Hi Joaquin,

We're so stoked to hear we've been able to save you so much on your travels! We're looking forward to bringing you many, many more great deals. 😊 Thanks for your support. - The Going Team

Rated 5 out of 5 stars
Going logo

Reply from Going

We're so happy to hear about the positive experience you had with our support team. Thanks for choosing us for your travel adventures 🌍!- The Going Team

Rated 5 out of 5 stars

Best Travel Deals

I appreciate the honesty of this company and the value I receive for the product that they offer. I have been a going member for a number of years and have scored flights below $500 to London, Morocco, Zurich from Seattle. Which is amazing for flights departing during the Thanksgiving holiday or Spring break.

24 June 2025
Going logo

Reply from Going

Hi, thanks for the love! ❤️ We're thrilled to hear we've been able to save you so much on your travels! - The Going Team

Rated 5 out of 5 stars

Never overpaying for a flight again!

I love Going. The way it’s changed my view on traveling has been life changing. As someone who wants to go everywhere, scouting the best deals with this service has gotten me to places I wouldn’t have necessarily chosen, yet made feasible. The value I’ve received from the membership has paid massive dividends- even in just one flight. Absolutely with it for both domestic U.S. and international travel. I’m never going to overpay for a flight again!!

28 June 2025
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Reply from Going

Hi, thanks for the glowing review! 🌍 We're thrilled you love the globe feature. Happy travels! - The Going Team

Rated 5 out of 5 stars

Paradise awaits

I purchased tickets to the Maldives in business class in their last deal on Turkish Airlines. I’m thrilled!

27 June 2025
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Reply from Going

Amazing! So glad you scored that Maldives biz class deal, Turkish Airlines is a dream! ✈️🌴

The Going Team

Rated 3 out of 5 stars

Some Good DIscounts

I saw things that looked like good discounts but not to places I go - Oaxaca, Mexico; San Jose, CA; Paris.

19 June 2025
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Reply from Going

Hi, thanks for the love! ❤️ We're thrilled to be your go-to for traveling on a budget. We'll keep an eye out for deals to more destinations for you! - The Going Team

Rated 5 out of 5 stars

It was very easy to book an inexpensive…

It was very easy to book an inexpensive RT flight from Seattle to Hilo, Hawaii. I appreciate the ease of navigating through the Going webside.

18 June 2025
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Reply from Going

🌍 Thanks for choosing us for your travel adventures. - The Going Team

Rated 5 out of 5 stars

This old guy was impressed how easy to navigate

I had never heard of this company - it was really easy to navigate. I had a question about how to navigate the system - I received a timely and appropriate response! At one time that would be the norm - not so much in these days! Thanks for being such a wonderful company!

12 June 2025
Going logo

Reply from Going

Thanks so much for the kind words! We're thrilled to hear you had a great experience and that we could help! 💚️

The Going Team

Rated 5 out of 5 stars

I’m always on the lookout for great…

I’m always on the lookout for great deals on international flights. Going has become my link to exploring the world.

26 May 2025
Going logo

Reply from Going

Thank you! We're so glad Going helps fuel your adventures—here's to many more amazing journeys ahead! ✈️🌍

The Going Team

Rated 3 out of 5 stars

Good for Economy Deals

Good for Economy Deals. They have many deals, most of them are for Economy Flights. I am more interested in Business or First Class Deals, that's why this page is not the best for that what I need. And it is not for free, I've found now a free website that is just posting business and first class flights, so for what I need, I give Going 3* . For those who like many cheap deals in economy and are willing to pay for it, Going is for sure 5*

5 February 2025
Unprompted review
Going logo

Reply from Going

Thanks for the feedback! We appreciate you giving us a try and wish you great travels ahead!

The Going Team

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