Going Group Ltd T/A Going Underground Reviews 294

The team from Going Underground communicated well throughout the task, they were prompt, and worked well, cleaning up as they went. At the end of the task, the whole site was as it had been beforehand, with no evidence of their activity. They explained their procedures and contingencies throughout, and have communicated with me after the event to ensure all is well, which, to date, it is.

Aaron & Charlie of Going underground were tasked by Wessex water to trace & fix a small leak in the service pipe from the water meter to the house.
In spite of working amongst plants & bushes they were very careful and efficient at find two leaks and then pulling in a new blue pipe to replace the original black one, aged around 39 years. The meter was also replaced to complete the job. Everything is fine now and they cleaned and cleared up the area. Even hosing down the resin driveway.
I found the job interesting as both Aaron & Charlie took the time to explain how the processes all worked to secure a new supply.

Just had my water meter fitted by a company called Going Underground
I don't normally do reviews but I feel I had to on this occasion
Martin and Ben tasked for this work,what a lovely job they have done
They were very friendly and very helpful
When finished they removed all the rubbish and relaid my lawn
Such a good job it's really hard to tell if any work was carried out there
Well done Going Underground you got two excellent staff working for you

Highly recommended
Wessex Water detected a leak on our mains pipe and gave us a list of recommended Contractors. Going Underground came out promptly to give us a quote. Aaron was very informative and friendly. The team on the ground Sean, Ben and Martyn were also informative and done an amazing job as our meter was at top of shared drive and had to replace 100 metres of pipe they were efficient and tidy and left site clean and tidy definitely would recommend their workmanship .

We had a leak detected on the supply pipe from the master valve and Wessex Water quickly arranged for Going Underground to rectify things. Despite the supply pipe taking a circuitous route to the house and having a very non-standard configuration that caused Wessex Water's proposed location of the leak to be incorrect, George, Gav and (following a call for reinforcements) Sean saw it through. Three deep holes later the actual leak was found right beside the house. The leak in a very old polypipe was fixed and the boys then made good after a very long and hot, 12 hour day.

Thank you Wessex, Aaron and Charlie for a swift cheerful and professional attendance and repair to our leaking water pipe. Assessed and addressed the problem efficiently and left site orderly.

Aaron and Charlie did a fantastic job fixing my water supply pipe leak. They were polite and friendly and finished the job quickly with a minimum of disruption.

We bought a field! It had no mains water and the lower section, according to locals was always very muddy. We contacted Going Underground, and spoke to real people. The survey guy came out, on time, and said “no problems and this is what we will do”

They arranged with Wessex Water all the dates, and the mains water was in. Then the drainage. They suggested the best solutions for us, and sent the quote. It was writhing budget. We then asked about adding a few bits and again “no problems”.

The work was completed on time and with a great team who worked the ground and the team back at the office always knew what was going on. A couple of little snags, but these were sorted within 2 days.

I would have no hesitation in recommending Going Underground, who really do put their clients first. Thanks.

The Going Group's customer care does shine! From the first telephone call (answered immediately by a real person), to the last, asking if we were happy with the job. Communication is excellent and prompt. The team on the ground were considerate, efficient and did a quality job.

Many thanks to the team at Going Underground for fixing water leak under our kitchen extension. Mains water supply was re routed to new entry point at front of extension and new lever valve fitted in kitchen. Appreciated phone call from Aaron post works to check all ok and no additional problems.

A genuinely exceptional level of service: from the professional survey, the quick turnaround on the quote, the operations management, the graft of the team on the job, and the quality assurance post-works; this is the quality blue print for all firms to aspire to.

I’m a residential customer and Going Underground in Shaftesbury installed a new water supply pipe to my property to improve the internal pressure and flow.

TOM & GARETH arrived about 08.10 they explained what was going happen on the repair . Which I left them to it, I don't think they stopped working these guys seam to make the job look easy but I can assure it not easy . all together they done the most efficient work and very easy to talk to and how they was going on with the job in hand . I recommend the company should look after these workers' as nowadays would be very hard to find to replace. big THANKS swanage.

Exceptional service from Going Group. From initial call through to problem resolution, they are a pleasure to deal with. The onsite team were extremely efficient, helpful and polite - I wouldn't hesitate to recommend them.

We would highly recommend Going Underground. We needed our mains water pipe replaced and were unsure how to go about it. We contacted Going Underground and from beginning to end they were polite and professional. Kevin, Tom and the rest of the team worked hard to complete the job. They reinstated our front garden as if they had never been here.

After a previous leak an many issues, holes and hassles. We had going underground pipe renewal specialists visit us. Tom an keiron didn't hang about after a pleasant introduction and informing me of the the work and all relevant info needed. They worked hard non stop, neatly... Professionally and expertly dealt with my large leak.
All work was done with little hassle or noise. The area was left clean and a faultless fix was all that was left ....

Great job gentleman, credit to yourself and great asset to your company.

Just had two operatives from this company to my house in Hampshire to renew my leaking water service below my front garden.
I feared the worst having my garden destroyed but these guys were so careful and kept everything clean
Three small holes discovered the leak
Fitted new pipe work with their “mole” and got us back on water in no time
They left my front garden as they found it
They were very professional and polite
I’m not wishing a water leak on anyone but if you do have one then this is definitely the company to head for.

From first contact to completion they were clear and kind. Presented with a bewildering range of choices and prices for our urgent water main re route we chose Going Underground. Aaron, Charlie and crew duly arrived and carried out the job more swiftly and less invasively than we had envisaged. They even carefully moved a very large bumble bee that was in potential danger of being trodden on! Just one example of their attention to detail.

Going Underground worked with us to replace a section of pipe which had a leak. We are a busy school and they worked with us to ensure we met health and safety and safeguarding demands - even though the pipe was across our main access point they ensured deliveries and lunches could still move freely. The team were polite and accommodating, they left the site clean and tidy. Most importantly when we hit a 'snag' they showed creative problem solving, staying late and sending extra resources to ensure we could open the next morning when they were able to put in a permanent fix.
Very highly recommended.

Reference for Going Underground 6/02/2024
I was relieved and impressed by the efficiency and professionalism of Jon and Sean when they came and replaced a leaking water pipe running from the metre outside the house. This involved reworking the layout of how the water pipe would enter the house and then the re-routing once inside. It took an experienced eye to see the best solution and plenty of hard work to put it into practice. Many thanks to the company and for their speedy response. Jane Balls

Aaron, George and John came to repair my leaking water feed on behalf of Wessex Water. They were quick to find a solution which caused minimal interference to the property. All three of the engineers were extremely polite and explained the process clearly. All works completed to a professional standard and the area was left clean and tidy. Highly recommend!