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Rated 4 out of 5 stars

Initial phone price was reduced a lot however this was expected due to the poor condition of my device. Once agreed payment was processed promptly.

Rated 5 out of 5 stars

Gohippo have been extremely helpful and clear throughout the whole process of selling my phone. From collection to emailing me at every point in the process. Very grateful for such an easy, stress f... See more

Rated 5 out of 5 stars

Wow what an extremely efficient service. I booked a collection for my iphone 12 pro. It was collected the next day and the day after that I received a quote for my phone which was more than reasonable... See more

Rated 5 out of 5 stars

I didn’t know what to do with my old and very broken iPhone XR (screen smashed and 3/4 no display) and I found gohippo on Google and it seemed like a good way to recycle my phone. It was picked... See more

Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

GoHippo buys broken, faulty & damaged phones with free collection throughout the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

65 reviews

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Rated 4 out of 5 stars

Very happy with the service. Would use again!

Slight issues with collection of my old phone to begin with but I couldn’t fault the email contact between myself and Gohippo. Pretty much immediate responses from them every time to help me until the collection was complete. Further email contact to sort phone and to provide me with a quote. I initially disagreed with the quote given and given my explanation they were happy to go back to it and amend accordingly. Very happy with the service and I would use the company again

17 January 2023
Unprompted review
Rated 4 out of 5 stars

The process was fast and easy

The process was fast and easy, I’ve sold my broken phone for more than I could get anywhere else (not privately selling). The -1 star is just for writing this review before receiving my money.

12 January 2023
Unprompted review
Rated 4 out of 5 stars

Great

Really good, I didn’t like the offer they gave me before but they did bump it up so it was at a pretty decent point, they replied straight away after you email them, very fast and easy

7 January 2023
Unprompted review
Rated 5 out of 5 stars

Great way to get sell you old (broken) phones

I didn’t know what to do with my old and very broken iPhone XR (screen smashed and 3/4 no display) and I found gohippo on Google and it seemed like a good way to recycle my phone.

It was picked up the next morning, within 18 hours of signing up. They were in touch pretty quickly to tell me that it was locked to my account and helped me to unlock it with links to the relevant apple pages. Quickly after that they gave me an offer for my phone which I was happy with given it was unusable for me any more.

Would recommend and will be using them to recycle my old phones in future

3 January 2023
Unprompted review

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