GoGo Boilers Plumbing and Heating  Reviews 

377
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the engineering team for being exceptionally polite, highly efficient, and consistently keeping their workspaces clean and tidy during every job. Consumers additionally appreciate the competitive pricing structure, alongside the remarkably fast, dependable installation and thorough maintenance services consistently provided by the experienced team. Some reviewers were not happy with customer care, pointing out frustrating communication breakdowns and a lack of proper consideration during service calls. A few people also noted unexpected extra costs, unclear pricing transparency, and difficulties with scheduling timely appointments for their heating repairs.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that engineers are consistently polite, prompt, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, efficiency,... See more

Price

Customers consistently note positive experiences with price, highlighting competitive and fair costs compared... See more

Product

Reviewers mention positive feedback about product quality, noting that the new boilers work perfectly and... See more

Customer service

Clients share ambiguous opinions on customer service. Some reviewers describe the service as great and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a combi boiler installed after suffering with old fashioned system. Ronnie and Paul did a great job of installation and were very clean and tidy completing job same day. Also had Richard install... See more

Company replied

Rated 5 out of 5 stars

Oh my goodness this company is amazing. Our insurance company made things very difficult. They sent a plumber who spent approx 3 minutes in my kitchen then said he couldn’t do anything. Then th... See more

Company replied

Rated 5 out of 5 stars

professional, honest and efficient. i was recommended gogo after getting a few extortionate quotes from other companies for a new boiler installation. british gas + pimlico quoted me £5-6k for manadat... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend Richard from gogo boilers enough. Despite me knowing absolutely nothing about my boiler or heating he never talks down to me. Always fully explains things. I always leave understandin... See more

Company replied


Company details

  1. Gas Engineer

Written by the company

GOGO Boilers are a family run business where quality of service and the needs of the customer always come first. With the absolute commitment of our staff, we aim is to meet your needs and make a positive contribution to your energy efficiency. With over 35 years of specialist industry experience we have provided a wide range of services including boiler installation, servicing, breakdown and repairs. We can also provide landlord gas safety certificates, power flushing and many other services. Our engineers are fully Gas Safe registered and trained to the highest standard of customer service to ensure we can maintain and repair heating and boiler equipment of all types, make and age at competitive prices. We specialise in the installation of a vast array of products to suit every budget, with finance package options available to help that unexpected expense become a lot more manageable at a time of need.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

377 reviews

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4.7

All reviews

(377)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Have used Gogo boilers for many years…

Have used Gogo boilers for many years now and the service is always fantastic. Very professional, on time and efficient

21 April 2026
Unprompted review
GoGo Boilers Plumbing and Heating  logo

Reply from GoGo Boilers Plumbing and Heating

It's great to hear that you've had such a positive experience with us! We appreciate your continued trust and look forward to providing you with excellent service in the future.

Kind regards,
Customer service department

Rated 5 out of 5 stars

The best price and a fantastic service

The best price and a fantastic service. I had a new boiler all priced up and fitted with in a few days.
These guys are a no brainer if you live in the Eltham/Sidcup area.

15 April 2026
Unprompted review
GoGo Boilers Plumbing and Heating  logo

Reply from GoGo Boilers Plumbing and Heating

Thank you so much for your kind words! We're glad to hear you had a great experience with our service and that your new boiler was installed quickly and smoothly. We appreciate your recommendation and look forward to assisting you in the future if needed.

Best regards,
Customer service department

Rated 5 out of 5 stars

⭐ ⭐⭐⭐⭐

After dealing with a cowboy gas engineer following an emergency call out on Easter Monday we were told we needed a new boiler as ours was beyond repair. We’d had a couple of companies visit to quote after a few days of no hot water or heating, then Steve Bowden arrived, and like superman got our boiler back up and running in minutes. Turns out a wall switch had been turned off! Professional, honest, polite and an all round nice guy Steve went above and beyond to help us and we couldn’t be more grateful. Having moved into the house 2 months ago we know we need a new boiler but the immediate urgency has gone. When we come to replace the boiler in the near future we won’t hesitate to contact Steve and the team. Thanks again!

10 April 2026
Unprompted review
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Reply from GoGo Boilers Plumbing and Heating

Thank you so much for sharing your wonderful experience! We're delighted to hear that Steve was able to quickly resolve the issue and restore your hot water and heating. We completely understand the need for a new boiler in the future, and we'll be here whenever you're ready to make that upgrade. Your kind words mean a lot to us, and we'll be sure to pass your thanks along to Steve and the team.

Best regards,
Customer service deparment

Rated 5 out of 5 stars

Richard from GO Go Boilers

Richard, a boiler specialist came to replace my old Aristone boiler. It was a complex replacement because my boiler is 5 meters from the outside wall and it is a twin flue system. He was able to recommend 2 suitable options Aristone and Keston, gave best price in comparison with 4 other providers from Checkatrade, did amazing work, completed the installation and was careful. Gave me extra Carbon monoxide alarm and answered all the questions. He was careful with the flew and did the plasterboard covers to hide the flew. The boiler works perfectly, it is a Keston 30 combi boiler with twin flew. Thanks God we have hot water and heating now.

9 April 2026
Unprompted review
GoGo Boilers Plumbing and Heating  logo

Reply from GoGo Boilers Plumbing and Heating

Thank you so much for your detailed and positive review! We're delighted to hear that Richard provided such excellent service, from recommending suitable options to completing the installation carefully and professionally. We appreciate your trust and kind words, and we'll be sure to pass your thanks to Richard. If you need any further assistance, feel free to reach out!

Best regards,
Customer service department

Rated 5 out of 5 stars

Excellent service

Excellent service. Very helpful and staff and engineer have in-depth knowledge and patience.

17 March 2026
Unprompted review
GoGo Boilers Plumbing and Heating  logo

Reply from GoGo Boilers Plumbing and Heating

Thank you for your kind words! We're delighted to hear that you had an excellent experience and that our staff and engineers were helpful, knowledgeable, and patient. Your satisfaction is our top priority, and we look forward to serving you again!

Best regards,
Customer service department

Rated 4 out of 5 stars

GoGo Boilers are reliable

GoGo Boilers at excellent. They come when they say they are coming and fix the problem. Not the cheapest but you get what you pay for.

8 April 2026
Unprompted review
GoGo Boilers Plumbing and Heating  logo

Reply from GoGo Boilers Plumbing and Heating

Thank you for your positive feedback! We're glad to hear that we were able to effectively resolve the issues. We appreciate your trust and look forward to serving you in the future.

Best regards,
Customer service department

Rated 5 out of 5 stars

Mixed

They came to us for two matters, a leaky boiler and a faulty radiator. Both were sorted island very happy.

13 March 2026
Unprompted review
GoGo Boilers Plumbing and Heating  logo

Reply from GoGo Boilers Plumbing and Heating

Thank you for your positive feedback! We're glad we could resolve both to your satisfaction. If you need any further assistance, feel free to reach out. Happy to help!

Kind Regards,
Customer service department

Rated 5 out of 5 stars

This is the third yearly boiler…

This is the third yearly boiler overhaul I have had from your company and each time it has been the same engineer who I must say is so polite and extremely efficient at the job.

18 March 2026
Unprompted review
GoGo Boilers Plumbing and Heating  logo

Reply from GoGo Boilers Plumbing and Heating

Thank you so much for your kind words and loyalty to our company. We truly appreciate your continued trust and look forward to serving you in the future!

Best regards,
Customer service department

Rated 5 out of 5 stars

Dave was the man from GoGo

Dave was the man from GoGo. He arrived on time,did the job,and did it well. Knew his stuff,told me what I needed to know,what he had done etc etc. I will use GoGo again.

12 March 2026
Unprompted review
GoGo Boilers Plumbing and Heating  logo

Reply from GoGo Boilers Plumbing and Heating

Thank you so much for your kind words and positive review! We're glad to hear that Dave provided excellent service and met your expectations. We look forward to assisting you again in the future. Thanks for choosing us!

Kind regards,
Customer service department

Rated 5 out of 5 stars

We contacted GoGo Boilers to install…

We contacted GoGo Boilers to install our new boiler, as they provided excellent service in the past with the servicing. Richard was very professional. He spotted some pipework that needed amending, and he did so without hesitation. The workmanship is second to none, and it all looks very tidy. He patiently explained how to use the new boiler and the programmer. Thanks again, Richard!

3 March 2026
Unprompted review
GoGo Boilers Plumbing and Heating  logo

Reply from GoGo Boilers Plumbing and Heating

Thank you so much for your kind words and wonderful review! We're glad to hear you’re happy with Richard’s service and the work done. We appreciate your trust and look forward to helping you again in the future!

Best regards,
Customer service department

Rated 5 out of 5 stars

Great service and speedy responses

Dave T came out to see why our boiler was leaking and he then explained clearly what was wrong with it and why it was dangerous and needed disconnecting and replacing.
I was able to book the installation of a new boiler within 48 hrs and the cost of the initial call out is docked from the total payment.
Richard came to got the new boiler and was super friendly, tidy and willing to take time to explain me how to work the new boiler, set the timers and what work he’d done. All done in 4hrs and I now have a toasty house!

25 February 2026
Unprompted review
GoGo Boilers Plumbing and Heating  logo

Reply from GoGo Boilers Plumbing and Heating

Thank you for your fantastic review! We're thrilled to hear about your positive experience with Dave and Richard. Providing quick, clear, and friendly service is our top priority. Enjoy your warm, new boiler and feel free to reach out anytime!

Best regards,
Customer service department

Rated 4 out of 5 stars

GoGo boilers were very helpful from the…

GoGo boilers were very helpful from the start professional and polite left no mess very happy

3 February 2026
Unprompted review
GoGo Boilers Plumbing and Heating  logo

Reply from GoGo Boilers Plumbing and Heating

Thank you so much for your kind words! Your satisfaction is our top priority, and we're glad you had a positive experience. If you ever need assistance again, please don't hesitate to reach out!

Kind regards,
Customer service department

Rated 5 out of 5 stars

Boiler replacement

Oliver and Henry, the technicians, did an excellent job replacing the boiler. I truly appreciate their effort and professionalism. I would definitely recommend them.

20 February 2026
Unprompted review
GoGo Boilers Plumbing and Heating  logo

Reply from GoGo Boilers Plumbing and Heating

Thank you so much for your kind words and positive feedback! We're glad to hear that Oliver and Henry provided excellent service and that you're satisfied with their work. We'll be sure to pass along your appreciation to them. Your recommendation means a lot to us!

Best regards,
Customer service department

Rated 5 out of 5 stars

Oh my goodness this company is amazing

Oh my goodness this company is amazing.
Our insurance company made things very difficult. They sent a plumber who spent approx 3 minutes in my kitchen then said he couldn’t do anything. Then the insurance said 2 weeks before anyone else could come out.
I called GoGo boilers this morning thru can out this afternoon. Ollie was fabulous and sorted the issue out very quickly.
Can not recommend them and Ollie highly enough.
Once again thank you.

18 February 2026
Unprompted review
GoGo Boilers Plumbing and Heating  logo

Reply from GoGo Boilers Plumbing and Heating

Thank you so much for your wonderful feedback! We're happy to hear that Ollie was able to assist you and resolve the issue quickly. We understand how frustrating insurance processes can be, and we're glad we could make the experience smoother for you. Your high recommendation means a lot to us. If you ever need assistance in the future, don't hesitate to reach out.

Best regards,
Customer service department

Rated 5 out of 5 stars

Repeat visit by engineer who fitted…

Repeat visit by engineer who fitted boiler. He is knowledgable & helpful.
Easy to book, prompt response, affordable.

5 February 2026
Unprompted review
GoGo Boilers Plumbing and Heating  logo

Reply from GoGo Boilers Plumbing and Heating

Thank you for your positive feedback! We're glad to hear that the engineer was knowledgeable, helpful, and that you found the booking process easy, with prompt responses and affordable prices. We appreciate your support and look forward to assisting you again in the future!

Kind regards,
Customer service department

Rated 5 out of 5 stars

Always reliable

Always reliable, very helpful when you have any queries and just nice people to deal with.

30 January 2026
Unprompted review
GoGo Boilers Plumbing and Heating  logo

Reply from GoGo Boilers Plumbing and Heating

Thank you so much for your kind words! We're glad to hear that you find us reliable and helpful. It's always a pleasure to assist you, and we look forward to continuing to provide you with the best service.

Kind regards,
Customer service department

Rated 5 out of 5 stars

Fantastic Service from GoGoBoilers!

Richard was absolutely fab! He arrived early, worked neatly and tidily, and clearly knew his stuff. He even took the time to teach me how to set up and use my Hive thermostat, which I really appreciated. The installation was done super quickly—exactly within the timeframe he promised—and I genuinely felt like I was in safe hands throughout.
Beyond the installation, the service from the office team was also great. They answered all my questions patiently and offered me a brilliant price with a solid warranty. Overall, an excellent experience from start to finish. Highly recommend GoGoBoilers!

9 February 2026
Unprompted review
GoGo Boilers Plumbing and Heating  logo

Reply from GoGo Boilers Plumbing and Heating

Thank you so much for your wonderful feedback! We're thrilled to hear that Richard provided such excellent service and that you felt supported throughout the process. It's great to know you appreciated the quick installation, the guidance on your Hive thermostat, and our team's helpfulness. Your recommendation means a lot to us, and we look forward to serving you again in the future.

Best regards,
Customer service department

Rated 5 out of 5 stars

Great service!

Good prices, very quick appointment availability and great service.

They are super nice and professional—a real pleasure to deal with.

11 November 2025
Unprompted review
GoGo Boilers Plumbing and Heating  logo

Reply from GoGo Boilers Plumbing and Heating

Thank you for your kind words! We're thrilled you had a great experience and look forward to serving you again.

Kind regards,
Customer service department

Rated 5 out of 5 stars

Great Service: Replaced Water Valve & Helpful Leak Diagnosis

Richard from GoGo replaced a Water Valve at my property. Excellent service all round. He arrived on time and took time to explain things, clearly. He also was very helpful in diagnosing a possible mains water leak. All done to the price as quoted. I'll certainly be happy to use this company again.

28 January 2026
Unprompted review
GoGo Boilers Plumbing and Heating  logo

Reply from GoGo Boilers Plumbing and Heating

Thank you so much for your kind words! We're thrilled to hear that Richard provided excellent service and that you're satisfied with the leak diagnosis and valve replacement. We truly appreciate your trust and look forward to assisting you again in the future.

Warm regards,
Customer service department

Rated 5 out of 5 stars

Richard from gogo is FAB!

Cannot recommend Richard from gogo boilers enough. Despite me knowing absolutely nothing about my boiler or heating he never talks down to me. Always fully explains things. I always leave understanding things a little bit more and he goes above and beyond to make sure he finds out what the issue is and solves it. I’ll always ask for Richard!

23 January 2026
Unprompted review
GoGo Boilers Plumbing and Heating  logo

Reply from GoGo Boilers Plumbing and Heating

Thank you so much for your kind words! We're thrilled to hear that Richard provided such excellent service and made you feel comfortable and well-informed. We truly appreciate your trust and recommendation. We'll be sure to pass along your praise to Richard - he'll be delighted!

Best regards,
Customer service department

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