Goggles4u.com Reviews 101,937

Reply from Goggles4u.com

A day ago

Dear Jonathan,

We are sorry to hear that you were dissatisfied with your experience. However, we would like to clarify a few important points regarding this matter.

Our glasses come with a clearly stated 14-day warranty policy due to the delicate and wearable nature of eyewear products. This policy is displayed at the time of purchase and applies to manufacturing issues reported within that period.

Despite the order being approximately 10 months old and well outside our warranty coverage, our customer service team still offered a replacement as a gesture of goodwill, going beyond our standard policy in an effort to assist.

We would also like to clarify that we do not stock or supply individual replacement parts such as arm sleeves separately. For this reason, the suggestion provided was to order a complete pair of glasses.

Regarding the legal points raised, the Distance Selling Regulations referenced were replaced by the Consumer Contracts Regulations in 2014, and neither these nor the Sale of Goods Act 1979 provide unlimited coverage for accidental wear, loss of parts, or damage occurring after extended use. Consumer legislation requires products to be of satisfactory quality and durable for a reasonable period, but it does not obligate retailers to provide indefinite free replacements for fragile items after many months of use, particularly where wear-and-tear or missing components are involved.

Finally, we would like to address the claim that the call was disconnected from our side. Our records do not indicate that the call was intentionally terminated by our representative.

We always aim to assist customers fairly and respectfully, and while we understand the frustration involved, we apologise for the any confusion caused from our side and appreciate your understanding.

Regards,
-Goggles4U

Reply from Goggles4u.com

2 days ago

Hi Debra,

We sincerely apologize for the trouble and dissatisfaction you have had with your order and customer service experience. We understand how disappointing this situation has been for you.

We have carefully reviewed the details and the images you provided. Our records confirm that the frame delivered was the same model and colour listed on our website. However, we understand that products may sometimes appear slightly different in person compared to website images due to lighting.

Concerning the spring hinges, the available frame features are listed under the “More Information” section on each product page. For the frame you selected, the listed feature included a "keyhole" and did not include spring hinges. Nevertheless, we sincerely apologize for any misunderstanding regarding the details given on the website.

Regarding the photochromic lenses, we would also like to clarify that these lenses activate only under direct sunlight, and the level of tint can vary depending on sunlight intensity. Typically, the maximum darkness achieved is around 50–60%, which may appear lighter under less intense sunlight conditions.

We always strive to provide the best possible customer service, and we regret that your experience did not reflect our usual standards. We can see that our customer service team offered you a replacement option; however, as you preferred a refund instead, we proceeded with the refund according to your request without requiring the product to be returned, in an effort to ensure your satisfaction and convenience.

Once again, we sincerely apologize for your overall negative experience. Your feedback is highly valuable to us, and we will certainly use it to improve both our products and customer service moving forward.

Regards
-Goggles4u

Reply from Goggles4u.com

2 days ago

Dear Bandit,

Thank you for sharing your feedback regarding your recent order. We are very sorry to hear about your dissatisfaction with the recent purchase. We always strive to provide high-quality products at a reasonable cost, and we sincerely regret that the quality of the frames was not satisfactory for you.

Please rest assured that our support team will be reaching out to you shortly to offer a suitable resolution and work toward resolving this issue for you promptly.

We value your feedback and appreciate the opportunity to make this right.

Regards
-Goggles4u

Reply from Goggles4u.com

2 days ago

Dear Eugene,

Thank you for sharing your feedback regarding your order. We are very sorry to hear about your experience and sincerely apologize for any inconvenience caused. This is certainly not the experience we want for our customers.

We would like to clarify that your order was placed with standard shipping, for which the estimated turnaround time is 14–21 business days. Upon review, we found that your order was delivered within 11 business days, which falls within the expected timeframe.

Regarding the nose pads, please note that rimless glasses typically have firmer nose pads compared to other frame styles. However, your comfort and satisfaction are very important to us. Our support team will be reaching out to you shortly to provide a suitable resolution and ensure this issue is addressed in your best interest.

We appreciate your feedback and the opportunity to make this right for you.

Regards
-Goggles4u

Reply from Goggles4u.com

2 days ago

Dear Sherrie,

Thank you for sharing your feedback regarding your order. We sincerely apologize for the inconvenience and for the vision issues you are experiencing with your glasses. We understand how frustrating this must be, especially when the glasses are not performing as expected in your daily use.

To help us investigate this further and resolve the issue promptly, could you please provide your order number or relevant order details? Once received, our team will review your case carefully and work towards an appropriate resolution for you.

We appreciate your patience and the opportunity to make this right.

Regards
-Goggles4u

Reply from Goggles4u.com

2 days ago

Dear Jennifer,

Thank you for sharing your feedback regarding your order. We are very sorry to hear about the issue you’ve experienced and sincerely apologize for any inconvenience caused. This is certainly not the experience we want for our customers.

We are currently reviewing your order details and previous correspondence to fully understand the issue. Our support team will be reaching out to you shortly to provide an appropriate resolution and ensure this matter is addressed in your best interest.

We appreciate your patience and the opportunity to resolve this for you.

Regards,
-Gogges4u

Reply from Goggles4u.com

2 days ago

Dear Jackson,

Thank you for your feedback and we’re sorry to hear that you’re disappointed with your experience. We can confirm that you are already in communication with our customer service team regarding the issue. Please rest assured that we are reviewing the matter carefully and will work toward the best possible solution for you. We appreciate your patience and the opportunity to resolve this for you.

Regards,
-Goggles4U

Reply from Goggles4u.com

2 days ago

Dear Josephine,

Thank you for your feedback. After reviewing the order, we found that the original shipping address entered with the order contained an incorrect house number. The correct address has now been updated in our system.

As the package has already been marked as delivered by USPS, we have advised you to contact USPS directly or check with the address where the package was delivered. If the parcel is returned back to us, we will gladly arrange a reshipment to the corrected address. If you are still unable to locate the package, please reach back out to our customer service team and we will resolve the issue with the best possible solution.

Regards,
-Goggles4U