In the past, I had many problems with my packages because the delivery drivers weren't respectful. For the past few months, the same driver has been coming every single month. He's very careful, polit... See more
Company replied
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In the past, I had many problems with my packages because the delivery drivers weren't respectful. For the past few months, the same driver has been coming every single month. He's very careful, polit... See more
Company replied
Track & Trace is a disaster. "On the way", means same day or next working day, that' as accurate as it gets. Worst case you have to stay 2 working days at home to receive the delivery.....
Company replied
Delivery guy never comes to the door, i have a video doorbell camera. They delivered picture of the housenumber and the package seperately, so it should seem it is delivered. This is criminal behavi... See more
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My experience with GOFO is excellent! They have delivered my orders correctly 4 times, the delivery person is friendly and tidy. If there's something to be a bit less happy about, it's SHEIN, which... See more
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Claimed delivery without actually delivering the package
I had a very disappointing experience with Gofo Express.
My parcel was marked as delivered at 22:00, but no delivery attempt was made. No doorbell was rung and no contact was attempted, despite me being at home at the time.
The only “proof” provided was a photo of the parcel placed outside my address, showing the house number. This does not prove that the package was actually delivered to me, only that it was left unattended outside.
When I contacted Gofo Express, they refused to investigate further and insisted that the photo was sufficient proof of delivery. They also refused to provide a certificate of loss and redirected me back to the seller, leaving me stuck without a resolution.
This approach shifts all risk to the customer, which is unacceptable. A delivery company should ensure that a parcel is actually handed over or properly delivered, not simply left outside and marked as complete.
Very poor service and no accountability. I would not trust this courier with any delivery.

Reply from GOFO Netherlands
The delivery guy took a photo of my parcel in his hand, and another photo of my mailslot -- never mind that the parcel was far too big to ever fit through the mailslot. According to GoFo, these two photos are proof that the parcel was delivered to me.
Never mind that 1) Im not in the photo, 2) there is no signature, and 3) I actively tried to contact them, and emailed them the day before delivery, to inform them I couldnt be home that day because of work.
Now they expect ME to prove that I wasnt home (!?)
They're off their heads!
- - - -
Update: the reply by GoFo, below, is fake boilerplate text. I had already contacted them, and they did absolutely nothing. Oh no, correction, they asked me to answer a customer satisfaction poll. ZERO satisfaction

Reply from GOFO Netherlands
Left the parcel in front of the door, rang the bell and drove off. The door opens to the street, no front garden. If I hadn't been home, surely the parcel would've disappeared. Please avoid this company, I'm sure I will

Reply from GOFO Netherlands
Tracking Number:GFNL26070060632108
Although I waited the whole day for Gofo courrier, I did not receive my package. Instead, I received an email that it has been delivered at a spot that I haven't authorised. Why the courrier today did not deliver the package to my address?

Reply from GOFO Netherlands
And now for the third time in a row they haven't delivered my package!!! Each time they write that no one was home. I'm tired of arguing and calling the hotline. The first time, you returned the package with the phone to China and never delivered it to me. The second time, you also wrote that I wasn't home. Even though I tracked the package and was waiting for it at home. And I had to go to a branch in another city to pick up the package!!! And yesterday was the third time. I'm on vacation, I've been sitting at home all day waiting for the package. And you just write that no one is home!!!! This is not funny anymore! Your job is to deliver packages. What should I do??? Where is my package???? GFNL26062007038270

Reply from GOFO Netherlands
They just dump your package in public halls and passageways accessible to anyone. This company us a scam and they refuse to update their delivery status so refunds are not possible.
THIEVES
GFNL26058099115778

Reply from GOFO Netherlands
The delivery person destroyed the mailbox. I sent several photos and an invoice, but they avoided responsibility.
Added 14 march. They posted a response to solve the matter. Nothing changed still escaping their responsibility....

Reply from GOFO Netherlands
it was supposed to be delivered today but no one came to my house. now i have to wait 1-3 days till they can deliver again they claimed i wasnt home but i was with my mother. I was waiting at home to wait on my package i dont get to see a time of when it gets delivered this is the worst experience ive ever had since i never saw anyone stop by my house not even a neighbor so when did they come by to deliver? NEVER.

Reply from GOFO Netherlands
The worst possible experience, they lost my parcel. I was not at home at the time of delivery, and the courier just took a photo of my closed door and the packet on his hand. The packet is nowhere to be found, and the company gave me a delivery address of a different building. After asking again because there is no parcel at that building, they said they delivered to me, and provide proof that I was away. They do not have serious proof of delivery, they do not know where they gave my packet, and asked for flight tickets to confirm that i did not get it.

Reply from GOFO Netherlands
Worst service, if you miss delivery than you have to wait 2-3 days more, miss again, the same story

Reply from GOFO Netherlands
First time i ordered from temu and was happy for a supposedly fast delivery so on 21 feb i waited. As it says delivery guy is out to deliver. Waited waited waited. Nothing and at 12:03 got a message that delivery failed. Client not home i mean WTF i was waiting the whole time. Now today 24/02. I places a post it next the bell saying im home. Press this. Lets see what happens. And as usual. My whole morning is wasted. Wish they would set a time so that people do not have to waste half a day

Reply from GOFO Netherlands
It’s 21/02/2026 and my package said “delivered” at 1:02pm but did not receive my package and neither my neighbors. Photos taken was my closed door, and a package on a hand. I really need that package and it’s Saturday I can’t contact the courier or the GOFO office for information. Please find my package and bring it back to me. I’m really frustrated since afternoon. Once I receive it I’ll take a picture of it myself.

Reply from GOFO Netherlands
Worst ever. I was supposed to receive 2 parcels this week, by gofo. Both have gone missing. Not at my neighbours, not im my front nor backyard.

Reply from GOFO Netherlands
I asked the company if they can deliver my package earlier than planned , and got delivered next thing in the morning.

Reply from GOFO Netherlands
The service is unacceptable never before experienced with any delivery company. We have videoring, therefore we can see that no delivery has taken place but the company keeps claiming it had been delivered. Accidenly, 4 days later found the package in a barn. Would be useful if the Gofo inform where they place the package.

Reply from GOFO Netherlands
The parcel was not delivered to the address.
Another company is a charlatan and a swindler.
I placed an order in the “TEMU” (#PO-141-03491817615990210).
For the first time I didn't know they were charlatans.
The courier sent me a photo showing that the parcel was delivered to a different address.
And that's how it all ended: there's nowhere to write, there's nowhere to call the delivery man, it's pointless and there's nowhere to go.
Scammers, my number is 30! And only 30, not 10, not 20, not 24, not 100, but 30.

Reply from GOFO Netherlands
No package received.
Mail man says it is delivered but nothing was delivered.
It fits in my mail box so no need to stay home for it.
But then it seems they have criminals as delivery service

Reply from GOFO Netherlands
Is there 0 Star for this unprofessional so called GOFO delivery company?
The 3d time lost my packet 😡😡😡
I communicated with GOFO.
They send me pictures as a proof of "delivery "
My packet on the floor of the building entrance hall ,where hundreds of people are living. ( also visitors Comes and goes)
Which means no one will ever know who pick up the packet.
WHAT A CRAP 🙄
To that extent how can i even be sure that your delivery person take a photo of the packet and took it back ?????
But they said it is delivered to me i have to pay the price for their unprofessional service.
This isn't fair 😔
This is Wrong !
Once again very frustrated and disappointed. GOFO IS UNPROFESSIONAL delivery company.

Reply from GOFO Netherlands
I didn’t expect this delivery company to be this good!! They delivered my packages so so so quick- within a week!
I’m very happy

Reply from GOFO Netherlands
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