From ordering to the installation, everything genuinely went smoothly with good communication and all timelines beaten. The speed is as advertised and so far service has been exceptional compared to m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been a customer of GoFibre for 2 years now and the service and connection have both been superb. I called today to renew my contract, a process that was very easy and transparent, thanks to Chery... See more
Company replied
First of all I like GoFibre because their first rate customer service is based in Scotland. I am a retired engineer and appreciate not being spoken down to. Advice from their tech meant upgrading my c... See more
Company replied
No false promises and connected at the specified time. Engineers Mark and Dale were very pleasant and professional. Day after connection had a few issues and the help centre support team were absolute... See more
Company replied
Company details
Written by the company
We're a Scottish, local, independent broadband provider focused on delivering amazing connectivity to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 120,000 homes and businesses in more than 40 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our local customer service team are always on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable and buffer-free world of GoFibre broadband.
Contact info
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, United Kingdom
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4.8
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Seamless Switching
The switching process was straightforward and seamless. The engineer who came to make the new connection was on time friendly and efficient and caused minimal disruption. He provided information about the new connection related to download speed etc.
1 June 2026
Reply from GoFibre Broadband
Hey Wendy,
Thank you for such a brilliant review! We’re really pleased to hear the switching process was straightforward and seamless from start to finish.
It’s great to know the engineer arrived on time, carried out the installation efficiently and kept disruption to a minimum. Taking the time to explain the new connection and speeds is exactly the kind of ultra-helpful service we aim to deliver.
Thanks again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Everyone I dealt with were polite…
Everyone I dealt with were polite friendly and efficient. The communication was great throughout whole process And the connection was explained well quick and tidy.
12 June 2026
Reply from GoFibre Broadband
Hey Neil,
Thank you for the fantastic review! We’re really pleased to hear everyone you dealt with was polite, friendly and efficient throughout the process.
It’s great to know the communication kept you informed every step of the way and that the installation was explained clearly, carried out quickly and left nice and tidy. That’s exactly the kind of ultra-smooth experience we aim to deliver!
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Guys were fab
10 June 2026
Reply from GoFibre Broadband
Hey Murray,
Thank you for the fantastic review! We’re really pleased to hear the team were fab and made such a positive impression.
That’s exactly the kind of friendly, helpful service we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Work carried out smoothly and quickly.
9 June 2026
Reply from GoFibre Broadband
Hey Jennie,
Thank you for the great review! We’re really pleased to hear the work was carried out smoothly and quickly from start to finish.
That’s exactly the kind of hassle-free experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent service and staff
9 June 2026
Reply from GoFibre Broadband
Hey Karen,
Thank you for the fantastic review! We’re really pleased to hear you’ve received excellent service and found the team helpful throughout.
That’s exactly the kind of experience we aim to deliver. Thanks again for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Had GoFibre for a week now
Had GoFibre for a week now, no problems so far, the two engineers who set it up were tidy and helpful.
9 June 2026
Reply from GoFibre Broadband
Hey Graham,
Thank you for the fantastic review! We’re really pleased to hear everything has gone smoothly during your first week with GoFibre and that you’ve had no problems so far.
It’s great to know the engineers were tidy, helpful and made the installation experience a positive one – we’ll be sure to pass that feedback on!
We hope you continue to enjoy an ultra-fast, ultra-reliable service for many years to come. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey Michael,
Thank you for the fantastic review! We’re really pleased to hear everything went smoothly and that your connection was up and running quickly without any issues.
That’s exactly the kind of hassle-free experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey Robert,
Thank you for the fantastic review! We’re really pleased to hear the installer was friendly, efficient and made such a positive impression.
That’s exactly the kind of professional, hassle-free service we aim to deliver from start to finish. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Quick efficient and no issues
9 June 2026
Reply from GoFibre Broadband
Hey William,
Thank you for the great review! We’re really pleased to hear everything was quick, efficient and hassle-free from start to finish.
That’s exactly the kind of service we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Faultless service for 2 years
Faultless service for 2 years, called to renew my contract and spoke to Cheryl who was very helpful in getting me a good deal for another 2 years
9 June 2026
Reply from GoFibre Broadband
Hey Stuart,
Thank you for such a brilliant review! We’re delighted to hear you’ve enjoyed faultless service over the last two years – that’s exactly what we strive for.
It’s also great to hear your renewal was quick and straightforward. We’ll be sure to pass your kind words on to Cheryl – she’ll be made up to hear that she was able to help secure a great deal for the next two years!
Thank you again for your continued support and for choosing GoFibre. We’re looking forward to serving you for many more years to come!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Very easy to sign up prompt instalation
4 June 2026
Reply from GoFibre Broadband
Hey Linda,
Thank you for the fantastic review! We’re really pleased to hear the sign-up process was easy and that the installation was arranged promptly.
That’s exactly the kind of smooth, hassle-free experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
transition appears to be good
transition appears to be good, but still early days just been one week, if all turns out as advised will be perfect, but wont know until everything sorted with other provider, what is nice is speaking , to people quickly, and positively
4 June 2026
Reply from GoFibre Broadband
Hey,
Thanks for the review! It sounds like we're off to a good start, and although we'll happily accept that the final verdict is still pending, we're pretty confident we'll nail it. 😊
We're really pleased to hear the switch has gone smoothly so far and that you've found it easy to get hold of the team when needed. Being able to speak to someone quickly and get clear, friendly support is something we work hard to deliver.
Fingers crossed the rest of the transition goes just as smoothly, and we'll be here if you need us along the way.
Thanks for choosing us
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The young man that did the installation…
The young man that did the installation was a very friendly chap and answered all our questions professionally his name was dale
4 June 2026
Reply from GoFibre Broadband
Hey Susan,
This is lovely to hear! Dale will be delighted with that feedback.
We're lucky to have some great people on the team, and it's fantastic to hear that Dale took the time to answer all your questions while keeping things friendly and professional throughout.
Thanks for taking the time to give him a well-deserved shout out.
Welcome to Scotland's fastest growing broadband provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The guy who installed my Go fibre
The guy who installed my Go fibre, was nice , helpful and very knowledgeable about his work.
4 June 2026
Reply from GoFibre Broadband
Hey Irene,
Love to hear this! A friendly face, plenty of knowledge, and someone who’s happy to help can make all the difference on installation day.
I’ll make sure your feedback gets back to the team - they’ll really appreciate it.
Thanks for choosing us
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Friendly and professional
Installation team were friendly and professional. Customer service team sorted a minor issue immediately.
29 May 2026
Reply from GoFibre Broadband
Hey Heather,
This is great to hear! Friendly engineers, professional service, and a customer service team that jumped on an issue straight away - that's a pretty good combination in our book.
Glad the minor issue was resolved quickly and that everything else went smoothly.
Thanks for choosing Scotland's fastest growing broadband provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Service 100% young gentleman who came…
Service 100% young gentleman who came to my house explained what had to be done.
4 June 2026
Reply from GoFibre Broadband
Hey Nova Staffy Dog (great name!)
100% service - we’ll happily take that!
Great to hear the engineer took the time to explain everything clearly and made sure you knew what was happening every step of the way.
Thanks for taking the time to leave us a review.
Thanks so much for choosing your local provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
P.P.S:
Give Nova a cuddle and biscuit from us!
It was simple to do
It was simple to do. Staff were excellent. Everything was explained in a way that I could understand.
4 June 2026
Reply from GoFibre Broadband
Hey Helen,
Love this! Simple, clear, and easy to understand is exactly how switching broadband should be!
Great to hear the team looked after you and made sure everything was explained without the usual telecoms jargon. We pride ourselves on that!
Thanks for choosing us
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Faultless
Good communication, reliable engineers, superfast fibre internet service. What’s not to like?
4 June 2026
Reply from GoFibre Broadband
Hey J Byers,
Good communication, reliable engineers, and superfast fibre... you're making it very difficult for us to argue with "What's not to like?" 😄
We're delighted you've had such a positive experience from start to finish. Thanks for taking the time to leave us a review - and for giving us an easy one to reply to!
Welcome to Scotland's fastest growing broadband provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Kept in the loop from start to finish…
Kept in the loop from start to finish service,staff and customer service.
4 June 2026
Reply from GoFibre Broadband
Hey,
This is great to hear! Being kept in the loop from start to finish can make all the difference, so we're delighted the team delivered a smooth experience throughout.
Thanks for the kind words about our staff and customer service team as well - they'll really appreciate it.
Thanks so much for choosing your local provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Gofibre excellent
First Class service than my other provider the connection was very very poor
4 June 2026
Reply from GoFibre Broadband
Hey Ian,
Love to hear this! Making the switch is one thing, but seeing a real improvement in your connection is what it's all about.
We're delighted you're enjoying a much better experience and appreciate you taking the time to share it.
Welcome to Scotland's fastest growing broadband provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
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